Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction
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DOI: 10.1016/j.tra.2018.12.004
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Cited by:
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- Lisa Dang & Widar von Arx, 2021. "How Can Rail Use for Leisure and Tourism Be Promoted? Using Leisure and Mobility Orientations to Segment Swiss Railway Customers," Sustainability, MDPI, vol. 13(11), pages 1-19, May.
- Zhen-Song Chen & Min Li & Wen-Tao Kong & Kwai-Sang Chin, 2019. "Evaluation and Selection of HazMat Transportation Alternatives: A PHFLTS- and TOPSIS-Integrated Multi-Perspective Approach," IJERPH, MDPI, vol. 16(21), pages 1-33, October.
- Jafarian, Ahmad & Rabiee, Meysam & Tavana, Madjid, 2020. "A novel multi-objective co-evolutionary approach for supply chain gap analysis with consideration of uncertainties," International Journal of Production Economics, Elsevier, vol. 228(C).
- Qiang Yang & Catherine Y. P. Chan & Kwai-sang Chin & Yan-lai Li, 2021. "A three-phase QFD-based framework for identifying key passenger needs to improve satisfaction with the seat of high-speed rail in China," Transportation, Springer, vol. 48(5), pages 2627-2662, October.
- Catherine Y. P. Chan & Kwai-Sang Chin & Candace Chan & Kwok L. Tsui, 2019. "An analysis of passengers’ ride needs of urban rail transit services: application of quality function deployment," International Journal of Quality Innovation, Springer, vol. 5(1), pages 1-21, December.
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More about this item
Keywords
Quality function deployment (QFD); High-speed rail (HSR); Voice of the customer (VOC); Gemba; Affinity diagram; Interval-valued analytic hierarchy process (I-AHP);All these keywords.
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