IDEAS home Printed from https://ideas.repec.org/a/eee/touman/v61y2017icp190-197.html
   My bibliography  Save this article

Identity judgements, work engagement and organizational citizenship behavior: The mediating effects based on group engagement model

Author

Listed:
  • Zhang, Yucheng
  • Guo, Yongxing
  • Newman, Alexander

Abstract

The group engagement model (Tyler & Blader, 2003) suggests that organizational identification is based on both the individual's evaluation of the status of their group as perceived by outgroups (i.e., pride) and his/her view about their status within the group (i.e., respect). However, prior research has not examined the factors which influence organizational identification, and subsequently lead employees to feel engaged and exhibit positive extra-role behaviors that benefit the organization. Using time-lagged data from both service employees and their supervisors, our findings demonstrate that both pride and respect are positively related to organizational identification, and organizational identification is positively related to work engagement and organizational citizenship behavior (OCB). More importantly, organizational identification mediates the relationships between the antecedents (i.e., pride and respect) and consequences (work engagement and OCB). Overall, the study provides compelling support for the group engagement model in predicting key job attitudes and behaviors amongst service employees.

Suggested Citation

  • Zhang, Yucheng & Guo, Yongxing & Newman, Alexander, 2017. "Identity judgements, work engagement and organizational citizenship behavior: The mediating effects based on group engagement model," Tourism Management, Elsevier, vol. 61(C), pages 190-197.
    • Handle: RePEc:eee:touman:v:61:y:2017:i:c:p:190-197
    DOI: 10.1016/j.tourman.2017.01.005
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0261517717300055
    Download Restriction: no
    File URL: https://libkey.io/10.1016/j.tourman.2017.01.005?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Yeh, Ching-Wen, 2012. "Relationships among service climate, psychological contract, work engagement and service performance," Journal of Air Transport Management, Elsevier, vol. 25(C), pages 67-70.
    2. Chun-hsi Chen & Rui Kao, 2012. "Work Values and Service-Oriented Organizational Citizenship Behaviors: The Mediation of Psychological Contract and Professional Commitment: A Case of Students in Taiwan Police College," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 107(1), pages 149-169, May.
    3. Lu, Vinh Nhat & Capezio, Alessandra & Restubog, Simon Lloyd D. & Garcia, Patrick R.J.M. & Wang, Lu, 2016. "In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees," Tourism Management, Elsevier, vol. 56(C), pages 8-19.
    4. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
    5. Hongwei He & Weichun Zhu & Xiaoming Zheng, 2014. "Procedural Justice and Employee Engagement: Roles of Organizational Identification and Moral Identity Centrality," Journal of Business Ethics, Springer, vol. 122(4), pages 681-695, July.
    6. Shantz, Amanda & Alfes, Kerstin & Truss, Catherine & Soane, Emma, 2013. "The role of employee engagement in the relationship between job design and task performance, citizenship and deviant behaviours," LSE Research Online Documents on Economics 48156, London School of Economics and Political Science, LSE Library.
    7. Yen, Chang-Hua & Teng, Hsiu-Yu, 2013. "The effect of centralization on organizational citizenship behavior and deviant workplace behavior in the hospitality industry," Tourism Management, Elsevier, vol. 36(C), pages 401-410.
    8. Taehee Kim & Sangyoon Park & Kyungro Chang, 2011. "Antecedents of organizational citizenship behaviours among part-time employees of service organizations in Korea," Asia Pacific Business Review, Taylor & Francis Journals, vol. 17(1), pages 85-101, January.
    9. Yoon, Mahn Hee & Suh, Jaebeom, 2003. "Organizational citizenship behaviors and service quality as external effectiveness of contact employees," Journal of Business Research, Elsevier, vol. 56(8), pages 597-611, August.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Hyo Sun Jung & Kyung Hwa Seo & Hye Hyun Yoon, 2020. "The Importance of Leader Integrity on Family Restaurant Employees’ Engagement and Organizational Citizenship Behaviors: Exploring Sustainability of Employees’ Generational Differences," Sustainability, MDPI, vol. 12(6), pages 1-12, March.
    2. Lual Daniel Kur & Niu xiongying, 2020. "How Chinese Expatriates Transformational Leadership affect the Employees Performance: mediating and moderating roles," International Journal of Science and Business, IJSAB International, vol. 4(8), pages 92-112.
    3. Ladkin, Adele & Mooney, Shelagh & Solnet, David & Baum, Tom & Robinson, Richard & Yan, Hongmin, 2023. "A review of research into tourism work and employment: Launching the Annals of Tourism Research curated collection on tourism work and employment," Annals of Tourism Research, Elsevier, vol. 100(C).
    4. Weisman, Hannah & Wu, Chia-Huei & Yoshikawa, Katsuhiko & Lee, Hyun-Jung, 2022. "Antecedents of organizational identification: a review and agenda for future research," LSE Research Online Documents on Economics 117626, London School of Economics and Political Science, LSE Library.
    5. Santiago Leal Paredes & Jaime O. Salomon & Jaime Rivera Camino, 2021. "Impact of Authentic Leadership on Work Engagement and Organizational Citizenship Behavior: The Meditating Role of Motivation for Work," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 3-31.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zhou, Xing & Ma, Jianfeng & Dong, Xia, 2018. "Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory," Tourism Management, Elsevier, vol. 64(C), pages 170-187.
    2. Motyka Błażej, 2018. "Employee engagement and performance: a systematic literature review," International Journal of Management and Economics, Warsaw School of Economics, Collegium of World Economy, vol. 54(3), pages 227-244, September.
    3. Zeidan Susan & Itani Noura, 2020. "Cultivating Employee Engagement in Organizations: Development of a Conceptual Framework," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 28(1), pages 99-118, March.
    4. Abu Shams Mohammad Mahmudul Hoque & Zainudin Bin Awang & Benazir Ahmed Siddiqui & Malam Salihu Sabiu, 2018. "Role of Employee Engagement on Compensation System and Employee Performance Relationship among Telecommunication Service Providers in Bangladesh," International Journal of Human Resource Studies, Macrothink Institute, vol. 8(3), pages 1937-1937, December.
    5. Menguc, Bulent & Auh, Seigyoung & Fisher, Michelle & Haddad, Abeer, 2013. "To be engaged or not to be engaged: The antecedents and consequences of service employee engagement," Journal of Business Research, Elsevier, vol. 66(11), pages 2163-2170.
    6. Woocheol Kim & Jiwon Park, 2017. "Examining Structural Relationships between Work Engagement, Organizational Procedural Justice, Knowledge Sharing, and Innovative Work Behavior for Sustainable Organizations," Sustainability, MDPI, vol. 9(2), pages 1-16, February.
    7. Karatepe, Osman M. & Talebzadeh, Niusha, 2016. "An empirical investigation of psychological capital among flight attendants," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 193-202.
    8. Tahir Farid & Sadaf Iqbal & I. M. Jawahar & Jianhong Ma & Muhammad Khalil Khan, 2019. "The interactive effects of justice perceptions and Islamic work ethic in predicting citizenship behaviors and work engagement," Asian Business & Management, Palgrave Macmillan, vol. 18(1), pages 31-50, February.
    9. Nikita Bosa & Trevor Ncamiso Mtetwa, 2023. "An investigation into the job Design of construction managers and its impact on employee engagement," Technium Social Sciences Journal, Technium Science, vol. 40(1), pages 288-298, February.
    10. Garcia Martinez, Marian, 2015. "Solver engagement in knowledge sharing in crowdsourcing communities: Exploring the link to creativity," Research Policy, Elsevier, vol. 44(8), pages 1419-1430.
    11. Farah Putri Wenang Lusianingrum & Claudius Budi Santoso, 2022. "The Influence of Authentic Leadership on the Performance of Tasks," International Journal of Human Resource Studies, Macrothink Institute, vol. 12(1), pages 5670-5670, December.
    12. Edward P. O’Connor & Marian Crowley-Henry, 2019. "Exploring the Relationship Between Exclusive Talent Management, Perceived Organizational Justice and Employee Engagement: Bridging the Literature," Journal of Business Ethics, Springer, vol. 156(4), pages 903-917, June.
    13. Priyanko Guchait & Xinyuan Zhao & Juan Madera & Nan Hua & Fevzi Okumus, 2018. "Can error management culture increase work engagement in hotels? The moderating role of gender," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 757-778, December.
    14. Mortimer, Gary & Fazal-e-Hasan, Syed Muhammad & Strebel, Judi, 2021. "Examining the consequences of customer-oriented deviance in retail," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
    15. Ilkhanizadeh, Shiva & Karatepe, Osman M., 2017. "An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 8-17.
    16. Mushtaq A Siddiqi, 2015. "Work Engagement and Job Crafting of Service Employees Influencing Customer Outcomes," Vikalpa: The Journal for Decision Makers, , vol. 40(3), pages 277-292, September.
    17. Öge, Ercan & Çetin, Mehmet & Top, Seyfi, 2018. "The effects of paternalistic leadership on workplace loneliness, work family conflict and work engagement among air traffic controllers in Turkey," Journal of Air Transport Management, Elsevier, vol. 66(C), pages 25-35.
    18. Mader, Xana & Santos, Joana & Gonçalves, Gabriela, 2018. "Job Satisfaction In A Tourist Resort In Portugal," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 314-325.
    19. Serdar Çop & Victor Oluwafemi Olorunsola & Uju Violet Alola, 2021. "Achieving environmental sustainability through green transformational leadership policy: Can green team resilience help?," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 671-682, January.
    20. Onintze Letona-Ibañez & Silvia Martinez-Rodriguez & Nuria Ortiz-Marques & Maria Carrasco & Alejandro Amillano, 2021. "Job Crafting and Work Engagement: The Mediating Role of Work Meaning," IJERPH, MDPI, vol. 18(10), pages 1-15, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:touman:v:61:y:2017:i:c:p:190-197. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/tourism-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.