Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts
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Abstract
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DOI: 10.1016/j.tourman.2015.09.001
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References listed on IDEAS
- Stepchenkova, Svetlana & Zhan, Fangzi, 2013. "Visual destination images of Peru: Comparative content analysis of DMO and user-generated photography," Tourism Management, Elsevier, vol. 36(C), pages 590-601.
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Cited by:
- Hyun-Jeong Ban & Hak-Seon Kim, 2019. "Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review," Sustainability, MDPI, Open Access Journal, vol. 11(15), pages 1-17, July.
- Xiang, Zheng & Du, Qianzhou & Ma, Yufeng & Fan, Weiguo, 2017. "A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism," Tourism Management, Elsevier, vol. 58(C), pages 51-65.
- Huseyin Arasli & Mehmet Bahri Saydam & Hasan Kilic, 2020. "Cruise Travelers’ Service Perceptions: A Critical Content Analysis," Sustainability, MDPI, Open Access Journal, vol. 12(17), pages 1-13, August.
- Rosa Maria Fanelli & Luca Romagnoli, 2020. "Customer Satisfaction with Farmhouse Facilities and Its Implications for the Promotion of Agritourism Resources in Italian Municipalities," Sustainability, MDPI, Open Access Journal, vol. 12(5), pages 1-21, February.
- Alaa Shoukry & Fares Aldeek, 2020. "Attributes prediction from IoT consumer reviews in the hotel sectors using conventional neural network: deep learning techniques," Electronic Commerce Research, Springer, vol. 20(2), pages 223-240, June.
- Sainaghi, Ruggero & Phillips, Paul & Zavarrone, Emma, 2017. "Performance measurement in tourism firms: A content analytical meta-approach," Tourism Management, Elsevier, vol. 59(C), pages 36-56.
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Keywords
Mixed methods; Content analysis; Web data; Guest satisfaction; Disabilities; eWOM; Lodging services; Strategic service management;Statistics
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