Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts
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- Hyun-Jeong Ban & Hak-Seon Kim, 2019. "Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review," Sustainability, MDPI, Open Access Journal, vol. 11(15), pages 1-17, July.
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- Alaa Shoukry & Fares Aldeek, 2020. "Attributes prediction from IoT consumer reviews in the hotel sectors using conventional neural network: deep learning techniques," Electronic Commerce Research, Springer, vol. 20(2), pages 223-240, June.
- Sainaghi, Ruggero & Phillips, Paul & Zavarrone, Emma, 2017. "Performance measurement in tourism firms: A content analytical meta-approach," Tourism Management, Elsevier, vol. 59(C), pages 36-56.
More about this item
KeywordsMixed methods; Content analysis; Web data; Guest satisfaction; Disabilities; eWOM; Lodging services; Strategic service management;
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