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Investigating the effects of job demands and job resources on cabin crew safety behaviors

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  • Chen, Ching-Fu
  • Chen, Shu-Chuan

Abstract

Cabin crews are crucial to the cabin safety performance of airlines, and may enhance air travel safety and alleviate passenger concerns. Within the limited literature devoted to cabin crew related research, this study aims to examine the causal relationships among “job demands”, “job resources” and cabin crew safety behaviors. Data from a survey of 339 flight attendants working for Taiwanese international airlines were analyzed using structural equation modeling. A variety of fit indices confirmed the overall model fit, and all the paths in the model were statistically significant. Framed in the context of the job demands-resources model, the results reveal negative causality between “job demands” and “cabin crew safety behaviors”, whereas “job resources” are positively related to “upward safety communication”, “in-role” and “extra-role” safety behaviors. The implications of the results for practitioners and future research are discussed.

Suggested Citation

  • Chen, Ching-Fu & Chen, Shu-Chuan, 2014. "Investigating the effects of job demands and job resources on cabin crew safety behaviors," Tourism Management, Elsevier, vol. 41(C), pages 45-52.
    • Handle: RePEc:eee:touman:v:41:y:2014:i:c:p:45-52
    DOI: 10.1016/j.tourman.2013.08.009
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    References listed on IDEAS

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    1. Chen, Ching-Fu, 2006. "Job satisfaction, organizational commitment, and flight attendants’ turnover intentions: A note," Journal of Air Transport Management, Elsevier, vol. 12(5), pages 274-276.
    2. Chen, Ching-Fu & Kao, Ya-Ling, 2011. "The antecedents and consequences of job stress of flight attendants – Evidence from Taiwan," Journal of Air Transport Management, Elsevier, vol. 17(4), pages 253-255.
    3. Kao, Li-Hua & Stewart, Margaret & Lee, Kai-Hui, 2009. "Using structural equation modeling to predict cabin safety outcomes among Taiwanese airlines," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(2), pages 357-365, March.
    4. Shama Didla & Kathryn Mearns & Rhona Flin, 2009. "Safety citizenship behaviour: a proactive approach to risk management," Journal of Risk Research, Taylor & Francis Journals, vol. 12(3-4), pages 475-483, June.
    5. Babakus, Emin & Yavas, Ugur & Ashill, Nicholas J., 2009. "The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective," Journal of Retailing, Elsevier, vol. 85(4), pages 480-492.
    6. Chen, Ching-Fu & Kao, Ya-Ling, 2012. "Investigating the antecedents and consequences of burnout and isolation among flight attendants," Tourism Management, Elsevier, vol. 33(4), pages 868-874.
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    Cited by:

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    3. Quy Nguyen-Phuoc, Duy & An Ngoc Nguyen, Nguyen & Nguyen, Minh Hieu & Ngoc Thi Nguyen, Ly & Oviedo-Trespalacios, Oscar, 2022. "Factors influencing road safety compliance among food delivery riders: An extension of the job demands-resources (JD-R) model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 541-556.
    4. Ji, Ming & Liu, Bo & Li, Hongwei & Yang, Shiyun & Li, Ying, 2019. "The effects of safety attitude and safety climate on flight attendants’ proactive personality with regard to safety behaviors," Journal of Air Transport Management, Elsevier, vol. 78(C), pages 80-86.
    5. Mina Song & Hyun-jun Choi & Sunghyup Sean Hyun, 2021. "MBTI Personality Types of Korean Cabin Crew in Middle Eastern Airlines, and Their Associations with Cross-Cultural Adjustment Competency, Occupational Competency, Coping Competency, Mental Health, and," IJERPH, MDPI, vol. 18(7), pages 1-20, March.
    6. Chen, Ching-Fu & Kao, Ya-Ling, 2014. "Investigating the moderating effects of service climate on personality, motivation, social support, and performance among flight attendants," Tourism Management, Elsevier, vol. 44(C), pages 58-66.
    7. Tsaur, Sheng-Hshiung & Hsu, Fu-Sung & Kung, Li-Hua, 2020. "Hassles of cabin crew: An exploratory study," Journal of Air Transport Management, Elsevier, vol. 85(C).

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