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Social–ecological factors influencing tourist satisfaction in three ecotourism lodges in the southeastern Peruvian Amazon

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  • Torres-Sovero, Claudia
  • González, José A.
  • Martín-López, Berta
  • Kirkby, Christopher A.

Abstract

Analysing the factors that influence visitor satisfaction is critical for the appropriate management of tourism, particularly in nature tourism enterprises, which are expected to contribute to biodiversity conservation and the development of local people. In this paper, we investigate the effect of different socio-economic and ecological variables, as well as tourist-operation related factors, on the overall satisfaction of tourists visiting three Amazonian lodges in Peru. We found three typologies of tourists, differing by several socio-economic and cultural factors, and by their motivations. The quality of the lodge was the factor that had the largest influence on overall satisfaction. Only one type of tourists (“true ecotourists”) showed a positive relation between their overall satisfaction and ecological features such as the species observed or cultural features such as operation of the lodge by native communities using local guides. Implications for management are discussed in terms of the potential of nature tourism to contribute to sustainable development in the Peruvian Amazon.

Suggested Citation

  • Torres-Sovero, Claudia & González, José A. & Martín-López, Berta & Kirkby, Christopher A., 2012. "Social–ecological factors influencing tourist satisfaction in three ecotourism lodges in the southeastern Peruvian Amazon," Tourism Management, Elsevier, vol. 33(3), pages 545-552.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:3:p:545-552
    DOI: 10.1016/j.tourman.2011.06.008
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    References listed on IDEAS

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    4. Naidoo, Robin & Adamowicz, Wiktor L., 2005. "Biodiversity and nature-based tourism at forest reserves in Uganda," Environment and Development Economics, Cambridge University Press, vol. 10(2), pages 159-178, May.
    5. Schulte, Silke, 2003. "Guía conceptual y metodológica para el desarrollo y la planificación del sector turismo," Manuales 5589, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
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    Cited by:

    1. Arbieu, Ugo & Grünewald, Claudia & Martín-López, Berta & Schleuning, Matthias & Böhning-Gaese, Katrin, 2018. "Large mammal diversity matters for wildlife tourism in Southern African Protected Areas: Insights for management," Ecosystem Services, Elsevier, vol. 31(PC), pages 481-490.
    2. Miguel Ángel Ríos-Martín & José Antonio Folgado-Fernández & Pedro R. Palos-Sánchez & Paula Castejón-Jiménez, 2019. "The Impact of the Environmental Quality of Online Feedback and Satisfaction When Exploring the Critical Factors for Luxury Hotels," Sustainability, MDPI, vol. 12(1), pages 1-24, December.
    3. Jarvis, Diane & Stoeckl, Natalie & Liu, Hong-Bo, 2016. "The impact of economic, social and environmental factors on trip satisfaction and the likelihood of visitors returning," Tourism Management, Elsevier, vol. 52(C), pages 1-18.
    4. Ying Teng & Zhenzhong Ma & Lei Jing, 2021. "Explore the World Responsibly: The Antecedents of Ethical Tourism Behaviors in China," Sustainability, MDPI, vol. 13(9), pages 1-17, April.
    5. Jaime Armando Alcocer Lizcano, 2013. "Competitividad en el sector turístico: una revisión de la literatura," Revista Lebret, Universidad Santo Tomás - Bucaramanga, vol. 5, pages 271-291.
    6. Ugo Arbieu & Claudia Grünewald & Matthias Schleuning & Katrin Böhning-Gaese, 2017. "The importance of vegetation density for tourists’ wildlife viewing experience and satisfaction in African savannah ecosystems," PLOS ONE, Public Library of Science, vol. 12(9), pages 1-15, September.

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