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Perceptions of workplace bullying in the New Zealand travel industry: Prevalence and management strategies

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  • Bentley, Tim A.
  • Catley, Bevan
  • Cooper-Thomas, Helena
  • Gardner, Dianne
  • O’Driscoll, Michael P.
  • Dale, Alison
  • Trenberth, Linda

Abstract

Workplace bullying is a major cause of stress and psychological harm for employees and a costly problem for organisations. Within the travel industry, little is known about the extent and nature of the workplace bullying problem. This paper reports on findings from a survey of 332 New Zealand travel industry staff and managers. The finding that more than one-in-ten respondents experienced bullying in the workplace indicates a significant problem for the sector. In comparison to those who had not experienced bullying, targets of bullying reported lower levels of constructive leadership, colleague support, and supervisor support, and lower self-rated performance. Targets also reported higher levels of stress, lower levels of emotional wellbeing, higher absenteeism, and a higher intention to leave the organisation. Organisational responses to bullying reported to be most effective were those that focused on improvements in communication and relationships. The paper discusses the importance of leadership in developing a bully-free culture within organisations.

Suggested Citation

  • Bentley, Tim A. & Catley, Bevan & Cooper-Thomas, Helena & Gardner, Dianne & O’Driscoll, Michael P. & Dale, Alison & Trenberth, Linda, 2012. "Perceptions of workplace bullying in the New Zealand travel industry: Prevalence and management strategies," Tourism Management, Elsevier, vol. 33(2), pages 351-360.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:2:p:351-360
    DOI: 10.1016/j.tourman.2011.04.004
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    References listed on IDEAS

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    1. Branch, Sara & Ramsay, Sheryl & Barker, Michelle, 2007. "Managers in the firing line: Contributing factors to workplace bullying by staff – an interview study," Journal of Management & Organization, Cambridge University Press, vol. 13(3), pages 264-281, September.
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    Cited by:

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    2. Meltem Idig-Camuroglu & Jale Minibas-Poussard, 2015. "Mobbing at banks: Moderating Effect of Negative Emotions on the Relationship between Mobbing and Turnover Intention," Post-Print hal-01615576, HAL.
    3. Can Olgun & Brijesh Thapa, 2025. "The Effects of Psychological Capital and Workplace Bullying on Intention to Stay in the Lodging Industry," Tourism and Hospitality, MDPI, vol. 6(3), pages 1-19, July.
    4. Alexander, Matthew & MacLaren, Andrew & O’Gorman, Kevin & Taheri, Babak, 2012. "“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion?," Tourism Management, Elsevier, vol. 33(5), pages 1245-1255.
    5. Mumel Damijan & Jan Sanja & Treven Sonja & Malc Domen, 2015. "Mobbing in Slovenia: Prevalence, Mobbing Victim Characteristics, and the Connection with Post-Traumatic Stress Disorder," Naše gospodarstvo/Our economy, Sciendo, vol. 61(1), pages 3-12, March.

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