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Fashioning a destination tourism future: The case of Slovenia

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  • Dwyer, Larry
  • Cvelbar, Ljubica Knežević
  • Edwards, Deborah
  • Mihalic, Tanja

Abstract

Achieving competitive advantage for any destination in times of rapid global change requires tourism stakeholders to have a clear understanding of the direction of change and its implications for business or destination management. The challenges are particularly acute for emerging destinations such as Slovenia. The paper discusses tools for measuring destination performance with particular focus on Importance–Performance Analysis (IPA). Using IPA the paper develops a priority ordering for Slovenian tourism stakeholders to debate, modify and to adopt actions that can help them prepare for the challenges arising from global trends. The survey instrument used for this study asks respondents to highlight both the important areas that should be addressed by tourism stakeholders in Slovenia and also the performance of Slovenia in respect of the success or otherwise of the strategies that are currently being pursued to enhance destination competitiveness. The findings reveal that there are a number of areas in which the Slovene tourism industry considers itself to be underperforming in the implementation of strategies to eliminate drift. The paper explores some of the implications of the findings for strategic action and implementation, making some concluding comments on destination development strategy while highlighting areas for further research.

Suggested Citation

  • Dwyer, Larry & Cvelbar, Ljubica Knežević & Edwards, Deborah & Mihalic, Tanja, 2012. "Fashioning a destination tourism future: The case of Slovenia," Tourism Management, Elsevier, vol. 33(2), pages 305-316.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:2:p:305-316
    DOI: 10.1016/j.tourman.2011.03.010
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    References listed on IDEAS

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    Cited by:

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    3. Sever, Ivan, 2015. "Importance-performance analysis: A valid management tool?," Tourism Management, Elsevier, vol. 48(C), pages 43-53.
    4. Babalola, Taiwo Oladapo, 2023. "Adopting Importance-Performance Analysis (IPA) model to assess land governance in the peri-urban areas of Ibadan, Nigeria," Land Use Policy, Elsevier, vol. 133(C).
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    6. Bentz, Julia & Lopes, Fernando & Calado, Helena & Dearden, Philip, 2016. "Enhancing satisfaction and sustainable management: Whale watching in the Azores," Tourism Management, Elsevier, vol. 54(C), pages 465-476.
    7. Boley, B. Bynum & McGehee, Nancy Gard & Tom Hammett, A.L., 2017. "Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective," Tourism Management, Elsevier, vol. 58(C), pages 66-77.

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