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Q-TAM: A quality technology acceptance model for predicting organizational buyers’ continuance intentions for e-procurement services

Author

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  • Ramkumar, M.
  • Schoenherr, Tobias
  • Wagner, Stephan M.
  • Jenamani, Mamata

Abstract

This research provides important extensions to the Technology Acceptance Model (TAM) with system quality considerations (Q-TAM) in the context of e-procurement services. Utilizing data from organizational buyers and founding our expectations in the resource-based view, coupled with the dynamic capabilities perspective, we study the impact of information flow quality and logistics fulfillment quality on organizational buyers' perception of e-procurement services, and the ensuing intentions to continue using these services. As such, this study addresses user satisfaction as an attribute to understand organizational buyers' continuance intentions of e-procurement systems in a mandated usage setting. Furthermore, the mediating roles of individuals' perception in the relationship between system characteristics and satisfaction are investigated. We distinct our work with prior literature on e-procurement by focusing on organizational buyers' continued usage intentions, rather than investigating the e-procurement adoption issues at the firm level. Also, our research is positioned in a unique context since it investigates a system that is generally mandatory in nature. While a system may have been implemented successfully and its use may have been mandated, it may actually not be used to its fullest extent, leaving significant potential unrealized. Overall, with our theoretical development and the empirical test of Q-TAM, we provide important insights into organizational buyers’ intentions to continue the use of e-procurement services.

Suggested Citation

  • Ramkumar, M. & Schoenherr, Tobias & Wagner, Stephan M. & Jenamani, Mamata, 2019. "Q-TAM: A quality technology acceptance model for predicting organizational buyers’ continuance intentions for e-procurement services," International Journal of Production Economics, Elsevier, vol. 216(C), pages 333-348.
    • Handle: RePEc:eee:proeco:v:216:y:2019:i:c:p:333-348
    DOI: 10.1016/j.ijpe.2019.06.003
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    3. Areej Althabatah & Mohammed Yaqot & Brenno Menezes & Laoucine Kerbache, 2023. "Transformative Procurement Trends: Integrating Industry 4.0 Technologies for Enhanced Procurement Processes," Logistics, MDPI, vol. 7(3), pages 1-40, September.
    4. Manjot Singh Bhatia & Suresh Kumar Jakhar, 2021. "The effect of environmental regulations, top management commitment, and organizational learning on green product innovation: Evidence from automobile industry," Business Strategy and the Environment, Wiley Blackwell, vol. 30(8), pages 3907-3918, December.
    5. Jinmin Kim & AhRam Cho & Jaeyoung Kim, 2022. "Effect of the Standardization of Service Platforms for High-Involvement PropTech Services," Sustainability, MDPI, vol. 14(9), pages 1-18, April.
    6. Arghadeep Bose & Debanjan Basak & Subham Roy & Indrajit Roy Chowdhury & Hazem Ghassan Abdo & Mohammed Aldagheiri & Hussein Almohamad, 2023. "Evaluation of Urban Sustainability through Perceived Importance, Performance, Satisfaction and Loyalty: An Integrated IPA–SEM-Based Modelling Approach," Sustainability, MDPI, vol. 15(12), pages 1-22, June.
    7. Hong, Jiangtao & Guo, Pengjie & Deng, Hepu & Quan, Yuting, 2021. "The adoption of supply chain service platforms for organizational performance: Evidences from Chinese catering organizations," International Journal of Production Economics, Elsevier, vol. 237(C).
    8. Balci, Gökcay, 2021. "Digitalization in container shipping: Do perception and satisfaction regarding digital products in a non-technology industry affect overall customer loyalty?," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
    9. Fikriye Yazar & Arzu Secer, 2023. "Why Farmers Prefer to Use Warehouse Receipt System in Turkey: An Integrated Model Approach," Sustainability, MDPI, vol. 15(21), pages 1-12, October.
    10. Charpin, Remi & Lee, Min Kyung & Wu, Ting, 2021. "Mobile procurement platforms: Bridging the online and offline worlds in China's restaurant industry," International Journal of Production Economics, Elsevier, vol. 241(C).

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