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Retail entrepreneurs’ exit intentions: Influence and mediations of personality and job-related factors

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  • Lindblom, Arto
  • Lindblom, Taru
  • Wechtler, Heidi

Abstract

In this study we investigate retail entrepreneurs' exit intentions by focusing on their job satisfaction, job-related stress, customer orientation, and dispositional optimism. We develop and test four hypotheses with structural equation modelling on a sample of 365 retail entrepreneurs. Our results indicate that dispositional optimism is a substantial driver of retail entrepreneurs’ customer orientation and job satisfaction. Dispositional optimism also decreases their job-related stress. We also find that both customer orientation and job-related stress mediate the relationship between dispositional optimism and job satisfaction prior to exit intentions. Finally, we found that job satisfaction has a mediating effect on the relationship between job-related stress and exit intentions.

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  • Lindblom, Arto & Lindblom, Taru & Wechtler, Heidi, 2020. "Retail entrepreneurs’ exit intentions: Influence and mediations of personality and job-related factors," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    • Handle: RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919310501
    DOI: 10.1016/j.jretconser.2020.102055
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    Cited by:

    1. Sadiq, Mohd & Bharti, Kumkum & Adil, Mohd & Singh, Ramendra, 2021. "Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
    2. Pandey, Pallavi & Singh, Saumya & Pathak, Pramod, 2021. "An exploratory study on factors contributing to job dissatisfaction of retail employees in India," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
    3. Ahn, Suhyoung & Park, JungKun & Ye, Sangbeak, 2025. "How AI enhances employee service innovation in retail: Social exchange theory perspectives and the impact of AI adaptability," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
    4. Surachartkumtonkun, Jiraporn & Ngo, Liem Viet & Shao, Wei, 2023. "The crisis cloud's silver linings: The effects of hope and gratitude on employee burnout and engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    5. Lindblom, Arto & Lindblom, Taru & Wechtler, Heidi, 2020. "Dispositional optimism, entrepreneurial success and exit intentions: The mediating effects of life satisfaction," Journal of Business Research, Elsevier, vol. 120(C), pages 230-240.
    6. Paramita, Widya & Virgosita, Risa & Rostiani, Rokhima & Wibowo, Amin & Almahendra, Rangga & Junarsin, Eddy, 2022. "“I will not let you die”: The effect of anthropomorphism on entrepreneurs' resilience during economic downturn," Journal of Business Venturing Insights, Elsevier, vol. 17(C).
    7. Anne-Kathrin Kleine & Antje Schmitt & Barbara M. Wisse, 2024. "Financial stress and quit intention: the mediating role of entrepreneurs’ affective commitment," International Entrepreneurship and Management Journal, Springer, vol. 20(2), pages 1487-1510, June.
    8. Mayr, Kathrin & Teller, Christoph, 2023. "Customer deviance in retailing: Managers’ emotional support and employees’ affective wellbeing," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    9. Mortimer, Gary & Wang, Shasha & Osorio Andrade, María Lucila, 2023. "Measuring customer aggression: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).

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