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A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

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Listed:
  • Benoit, Sabine
  • Baker, Thomas L.
  • Bolton, Ruth N.
  • Gruber, Thorsten
  • Kandampully, Jay

Abstract

Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider's main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.

Suggested Citation

  • Benoit, Sabine & Baker, Thomas L. & Bolton, Ruth N. & Gruber, Thorsten & Kandampully, Jay, 2017. "A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors," Journal of Business Research, Elsevier, vol. 79(C), pages 219-227.
    • Handle: RePEc:eee:jbrese:v:79:y:2017:i:c:p:219-227
    DOI: 10.1016/j.jbusres.2017.05.004
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    References listed on IDEAS

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