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Ruth N. Bolton

Personal Details

First Name:Ruth
Middle Name:N.
Last Name:Bolton
Suffix:
RePEc Short-ID:pbo168
http://www.ruthnbolton.com

Affiliation

W.P. Carey School of Business
Arizona State University

Tempe, Arizona (United States)
http://wpcarey.asu.edu/

:

Box 874406, Tempe, AZ 85287-4406
RePEc:edi:coasuus (more details at EDIRC)

Research output

as
Jump to: Working papers Articles Chapters

Working papers

  1. Bolton, R.N. & Lemo, K.N. & Verhoef, P.C., 2002. "The Theoretical Underpinnings of Customer Asset Management," ERIM Report Series Research in Management ERS-2002-80-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.

Articles

  1. Ruth N. Bolton & Katherine N. Lemon & Matthew D. Bramlett, 2006. "The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers," Management Science, INFORMS, vol. 52(12), pages 1811-1823, December.
  2. Jonathan D. Bohlmann & José Antonio Rosa & Ruth N. Bolton & William J. Qualls, 2006. "The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation," Marketing Science, INFORMS, vol. 25(4), pages 301-321, July.
  3. Ruth N. Bolton, 2006. "—The Implications of “Big M” Marketing for Modeling Service and Relationships," Marketing Science, INFORMS, vol. 25(6), pages 584-586, 11-12.
  4. Venkatesh Shankar & Ruth N. Bolton, 2004. "An Empirical Analysis of Determinants of Retailer Pricing Strategy," Marketing Science, INFORMS, vol. 23(1), pages 28-49, May.
  5. Ruth N. Bolton, 1998. "A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction," Marketing Science, INFORMS, vol. 17(1), pages 45-65.
  6. Ruth N. Bolton, 1993. "Pretesting Questionnaires: Content Analyses of Respondents' Concurrent Verbal Protocols," Marketing Science, INFORMS, vol. 12(3), pages 280-303.
  7. Bolton, Ruth N & Drew, James H, 1991. " A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Oxford University Press, vol. 17(4), pages 375-384, March.
  8. Ruth N. Bolton, 1989. "The Relationship Between Market Characteristics and Promotional Price Elasticities," Marketing Science, INFORMS, vol. 8(2), pages 153-169.
  9. Bolton, Ruth N., 1989. "Sales response modeling: Gains in efficiency from system estimation," Journal of Business Research, Elsevier, vol. 18(2), pages 107-125, March.
  10. Ruth N. Bolton & Randall G. Chapman, 1986. "Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races," Management Science, INFORMS, vol. 32(8), pages 1040-1060, August.

Chapters

  1. Ruth N. Bolton & Randall G. Chapman, 2008. "Searching For Positive Returns At The Track: A Multinomial Logit Model For Handicapping Horse Races," World Scientific Book Chapters,in: Efficiency Of Racetrack Betting Markets, chapter 17, pages 151-171 World Scientific Publishing Co. Pte. Ltd..

More information

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NEP Fields

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  1. No paper was announced in a field specific NEP report

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