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Optimal content for warning messages to enhance consumer decision making and reduce problem gambling

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  • Gainsbury, Sally M.
  • Aro, David
  • Ball, Dianne
  • Tobar, Christian
  • Russell, Alex

Abstract

Warning messages for electronic gaming machines (EGMs) have been mandated to increase consumers’ ability to make informed rational decisions and reduce excessive gambling consumption. However existing warnings have limited effectiveness. This paper presents the results of the first in situ trial of dynamic warnings for EGMs to evaluate the impact of message content. A series of dynamic warning messages was displayed across EGMs in venues. Gamblers (N=667) completed surveys to assess message recall and impact on thoughts and behaviours. Participants recalled messages that encouraged self-appraisal to a greater extent than messages providing information. Both message types had a small impact on behaviour by reducing gambling consumption. Messages that specifically discuss money spent appear to have the greatest impact. Salient and effective warnings that interrupt continuous and excessive consumption can serve as the first line of defence in the prevention of harmful behaviours and impede consumers’ movement towards addiction.

Suggested Citation

  • Gainsbury, Sally M. & Aro, David & Ball, Dianne & Tobar, Christian & Russell, Alex, 2015. "Optimal content for warning messages to enhance consumer decision making and reduce problem gambling," Journal of Business Research, Elsevier, vol. 68(10), pages 2093-2101.
    • Handle: RePEc:eee:jbrese:v:68:y:2015:i:10:p:2093-2101
    DOI: 10.1016/j.jbusres.2015.03.007
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    Cited by:

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    2. Akiko Shibuya & Mizuha Teramoto & Akiyo Shoun & Kumiko Akiyama, 2019. "Long-Term Effects of In-Game Purchases and Event Game Mechanics on Young Mobile Social Game Players in Japan," Simulation & Gaming, , vol. 50(1), pages 76-92, February.
    3. (Sam) Kim, Seongseop & Prideaux, Bruce & Timothy, Dallen, 2016. "Factors affecting bilateral Chinese and Japanese travel," Annals of Tourism Research, Elsevier, vol. 61(C), pages 80-95.
    4. Verena Hüttl-Maack & Doreén Pick & Heribert Gierl, 2019. "Handle with care! How majority cues can reduce the negative effects of warnings of foreseeable product failures," Review of Managerial Science, Springer, vol. 13(4), pages 689-723, August.
    5. Shapiro, Stephen L. & Drayer, Joris & Dwyer, Brendan, 2020. "An examination of consumer reactance to daily fantasy sport and sport gambling regulatory restrictions," Sport Management Review, Elsevier, vol. 23(5), pages 797-809.

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