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Shopping well-being at the mall: Construct, antecedents, and consequences

Author

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  • El Hedhli, Kamel
  • Chebat, Jean-Charles
  • Sirgy, M. Joseph

Abstract

The study defines shopping well-being at the mall as a shopper's perceived impact of a shopping mall in contributing to satisfaction in important life domains resulting in a global judgment that the mall contributes significantly to one's overall quality of life. Particularly, the study puts forward six predictive factors of the retail mix as influencing shopping well-being: functionality, convenience, safety, leisure, atmospherics, and self-identification. Additionally, the study predicts that shopping well-being positively influences mall loyalty and positive word of mouth. A shopper survey conducted in two North-American shopping malls provides data testing several predictions of potential theoretical and managerial significances.

Suggested Citation

  • El Hedhli, Kamel & Chebat, Jean-Charles & Sirgy, M. Joseph, 2013. "Shopping well-being at the mall: Construct, antecedents, and consequences," Journal of Business Research, Elsevier, vol. 66(7), pages 856-863.
  • Handle: RePEc:eee:jbrese:v:66:y:2013:i:7:p:856-863
    DOI: 10.1016/j.jbusres.2011.06.011
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    References listed on IDEAS

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    Cited by:

    1. Haj-Salem, Narjes & Chebat, Jean Charles & Michon, Richard & Oliveira, Sandra, 2016. "Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity," Journal of Business Research, Elsevier, vol. 69(3), pages 1219-1227.
    2. Dennis, Charles & Alamanos, Eleftherios & Papagiannidis, Savvas & Bourlakis, Michael, 2016. "Does social exclusion influence multiple channel use? The interconnections with community, happiness, and well-being," Journal of Business Research, Elsevier, vol. 69(3), pages 1061-1070.
    3. repec:pal:jmarka:v:5:y:2017:i:2:d:10.1057_s41270-017-0018-2 is not listed on IDEAS
    4. repec:eee:jbrese:v:82:y:2018:i:c:p:373-380 is not listed on IDEAS
    5. repec:eee:tefoso:v:124:y:2017:i:c:p:257-270 is not listed on IDEAS

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