Shopping well-being at the mall: Construct, antecedents, and consequences
The study defines shopping well-being at the mall as a shopper's perceived impact of a shopping mall in contributing to satisfaction in important life domains resulting in a global judgment that the mall contributes significantly to one's overall quality of life. Particularly, the study puts forward six predictive factors of the retail mix as influencing shopping well-being: functionality, convenience, safety, leisure, atmospherics, and self-identification. Additionally, the study predicts that shopping well-being positively influences mall loyalty and positive word of mouth. A shopper survey conducted in two North-American shopping malls provides data testing several predictions of potential theoretical and managerial significances.
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- Holbrook, Morris B & Hirschman, Elizabeth C, 1982. " The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun," Journal of Consumer Research, University of Chicago Press, vol. 9(2), pages 132-40, September.
- Babin, Barry J. & Attaway, Jill S., 2000. "Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer," Journal of Business Research, Elsevier, vol. 49(2), pages 91-99, August.
- Stephan Grzeskowiak & M. Sirgy & Dong-Jin Lee & C. Claiborne, 2006. "Housing Well-Being: Developing and Validating a Measure," Social Indicators Research, Springer, vol. 79(3), pages 503-541, December.
- Finn, Adam & Louviere, Jordan J., 1996. "Shopping center image, consideration, and choice: Anchor store contribution," Journal of Business Research, Elsevier, vol. 35(3), pages 241-251, March.
- Alan Waterman & Seth Schwartz & Regina Conti, 2008. "The Implications of Two Conceptions of Happiness (Hedonic Enjoyment and Eudaimonia) for the Understanding of Intrinsic Motivation," Journal of Happiness Studies, Springer, vol. 9(1), pages 41-79, January.
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