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The cost of mindfulness: A case study


  • Hales, Douglas N.
  • Kroes, James
  • Chen, Yuwen
  • Kang, Kyung Woo (David)


Mindfulness is a concept that refers to the attentiveness and alertness of people to detail. When applied properly, mindfulness improves the reliability of organizational processes, an important dimension to process quality. However, no study measures the cost of implementing mindfulness, which is necessary for managers when allocating scarce resources among competing improvement initiatives. Using the popular P-A-F framework, this study measures the cost of mindfulness in a healthcare context, and suggests consideration of several activities when implementing it in real-world firms.

Suggested Citation

  • Hales, Douglas N. & Kroes, James & Chen, Yuwen & Kang, Kyung Woo (David), 2012. "The cost of mindfulness: A case study," Journal of Business Research, Elsevier, vol. 65(4), pages 570-578.
  • Handle: RePEc:eee:jbrese:v:65:y:2012:i:4:p:570-578
    DOI: 10.1016/j.jbusres.2011.02.023

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    References listed on IDEAS

    1. Chakravorty, Satya S. & Hales, Douglas N., 2008. "The evolution of manufacturing cells: An action research study," European Journal of Operational Research, Elsevier, vol. 188(1), pages 153-168, July.
    2. Karpoff, Jonathan M & Lott, John R, Jr, 1999. "On the Determinants and Importance of Punitive Damage Awards," Journal of Law and Economics, University of Chicago Press, vol. 42(1), pages 527-573, April.
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    Cited by:

    1. Hafenbrack, Andrew C., 2017. "Mindfulness Meditation as an On-The-Spot Workplace Intervention," Journal of Business Research, Elsevier, vol. 75(C), pages 118-129.
    2. Hales, Douglas N. & Chakravorty, Satya S., 2016. "Creating high reliability organizations using mindfulness," Journal of Business Research, Elsevier, vol. 69(8), pages 2873-2881.


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