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The cost of mindfulness: A case study

Author

Listed:
  • Hales, Douglas N.
  • Kroes, James
  • Chen, Yuwen
  • Kang, Kyung Woo (David)

Abstract

Mindfulness is a concept that refers to the attentiveness and alertness of people to detail. When applied properly, mindfulness improves the reliability of organizational processes, an important dimension to process quality. However, no study measures the cost of implementing mindfulness, which is necessary for managers when allocating scarce resources among competing improvement initiatives. Using the popular P-A-F framework, this study measures the cost of mindfulness in a healthcare context, and suggests consideration of several activities when implementing it in real-world firms.

Suggested Citation

  • Hales, Douglas N. & Kroes, James & Chen, Yuwen & Kang, Kyung Woo (David), 2012. "The cost of mindfulness: A case study," Journal of Business Research, Elsevier, vol. 65(4), pages 570-578.
    • Handle: RePEc:eee:jbrese:v:65:y:2012:i:4:p:570-578
    DOI: 10.1016/j.jbusres.2011.02.023
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    References listed on IDEAS

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    1. Karl E. Weick & Kathleen M. Sutcliffe, 2006. "Mindfulness and the Quality of Organizational Attention," Organization Science, INFORMS, vol. 17(4), pages 514-524, August.
    2. Chakravorty, Satya S. & Hales, Douglas N., 2008. "The evolution of manufacturing cells: An action research study," European Journal of Operational Research, Elsevier, vol. 188(1), pages 153-168, July.
    3. Karpoff, Jonathan M & Lott, John R, Jr, 1999. "On the Determinants and Importance of Punitive Damage Awards," Journal of Law and Economics, University of Chicago Press, vol. 42(1), pages 527-573, April.
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    1. Xie, Junyi & Ifie, Kemefasu & Gruber, Thorsten, 2022. "The dual threat of COVID-19 to health and job security – Exploring the role of mindfulness in sustaining frontline employee-related outcomes," Journal of Business Research, Elsevier, vol. 146(C), pages 216-227.
    2. Stuart-Edwards, Anastasia & MacDonald, Adriane & Ansari, Mahfooz A., 2023. "Twenty years of research on mindfulness at work: A structured literature review," Journal of Business Research, Elsevier, vol. 169(C).
    3. Hales, Douglas N. & Chakravorty, Satya S., 2016. "Creating high reliability organizations using mindfulness," Journal of Business Research, Elsevier, vol. 69(8), pages 2873-2881.
    4. Darshna, Arvind & Parsad, Chandan & Sahay, Vinita S. & Sanyal, Priyavrat, 2025. "Mapping the Field of Mindfulness Research in Management: Trends and Ways Forward," Journal of Business Research, Elsevier, vol. 197(C).
    5. Ger Flynn & Tadhg Nagle & Ciara Fitzgerald, 2024. "Data Evolution in Times of Crisis: an Organisational Mindfulness Perspective," Information Systems Frontiers, Springer, vol. 26(2), pages 375-390, April.
    6. Hafenbrack, Andrew C., 2017. "Mindfulness Meditation as an On-The-Spot Workplace Intervention," Journal of Business Research, Elsevier, vol. 75(C), pages 118-129.

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