Impact of waiting attribution and consumer's mood on perceived quality
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- Chebat, Jean-Charles & Sirgy, M. Joseph & St-James, Valerie, 2006. "Upscale image transfer from malls to stores: A self-image congruence explanation," Journal of Business Research, Elsevier, vol. 59(12), pages 1288-1296, November.
- Chaoying Tang & Craig R. Seal & Stefanie E. Naumann & Krystal Miguel, 2013. "Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions," International Review of Management and Marketing, Econjournals, vol. 3(2), pages 50-57.
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