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Sources of Generalized versus Issue-Specific Dis/Satisfaction in Service Channels of Distribution: A Review and Comparative Investigation

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  • Dant, Rajiv P.
  • Lumpkin, James R.
  • Rawwas, Mohammed Y. A.

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  • Dant, Rajiv P. & Lumpkin, James R. & Rawwas, Mohammed Y. A., 1998. "Sources of Generalized versus Issue-Specific Dis/Satisfaction in Service Channels of Distribution: A Review and Comparative Investigation," Journal of Business Research, Elsevier, vol. 42(1), pages 7-23, May.
    • Handle: RePEc:eee:jbrese:v:42:y:1998:i:1:p:7-23
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    References listed on IDEAS

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    1. Bitran, Gabriel & Lojo, Maureen, 1993. "A framework for analyzing the quality of the customer interface," European Management Journal, Elsevier, vol. 11(4), pages 385-396, December.
    2. Celsi, Richard L. & Chow, Simeon & Olson, Jerry C. & Walker, Beth A., 1992. "The construct validity of intrinsic sources of personal relevance: An intra-individual source of felt involvement," Journal of Business Research, Elsevier, vol. 25(2), pages 165-185, September.
    3. Dowling, Grahame R & Staelin, Richard, 1994. "A Model of Perceived Risk and Intended Risk-Handling Activity," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(1), pages 119-134, June.
    4. Phelps, Charles E & Newhouse, Joseph P, 1974. "Coinsurance, the Price of Time, and the Demand for Medical Services," The Review of Economics and Statistics, MIT Press, vol. 56(3), pages 334-342, August.
    5. Chebat, Jean-Charles & Filiatrault, Pierre & Gelinas-Chebat, Claire & Vaninsky, Alexander, 1995. "Impact of waiting attribution and consumer's mood on perceived quality," Journal of Business Research, Elsevier, vol. 34(3), pages 191-196, November.
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    1. Álvarez, María José & Lado, Nora & Villanueva Orbaiz, María Luisa, 1998. "Innovation, marketing information sharing and new product success in the European insurance sector," DEE - Working Papers. Business Economics. WB 6539, Universidad Carlos III de Madrid. Departamento de Economía de la Empresa.

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