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Enhancing online fitness course participation: the impact of social support in reviews

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  • Zhou, Ruoxin
  • Zhou, Jialu
  • Ma, Xuejing

Abstract

Online reviews play a critical role in shaping user decisions. However, the content of these reviews, particularly the social support they offer, has been underexplored. This study investigates the impacts of two social support (i.e., informational and emotional) on user participation in online fitness communities, as well as the moderating effect of review visibility. Empirical analyses are conducted using a dataset from an online fitness platform, including 187 newly launched courses over a 16-week period. Social support variables are extracted and quantified through manual annotation and BERT-based analysis. The results indicate that courses with more informational and emotional support attract more user participation. Moreover, these positive impacts are more pronounced when the reviews are highly visible. Our study contributes to the field of online review by highlighting the role of social support and sheds light on the optimization of review management strategies.

Suggested Citation

  • Zhou, Ruoxin & Zhou, Jialu & Ma, Xuejing, 2026. "Enhancing online fitness course participation: the impact of social support in reviews," Journal of Business Research, Elsevier, vol. 203(C).
    • Handle: RePEc:eee:jbrese:v:203:y:2026:i:c:s0148296325006368
    DOI: 10.1016/j.jbusres.2025.115813
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