Some potential issues of service quality reporting for airlines
Author
Abstract
Suggested Citation
DOI: 10.1016/j.jairtraman.2006.07.004
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Bengt Holmstrom, 1982.
"Moral Hazard in Teams,"
Bell Journal of Economics, The RAND Corporation, vol. 13(2), pages 324-340, Autumn.
- Bengt Holmstrom, 1981. "Moral Hazard in Teams," Discussion Papers 471, Northwestern University, Center for Mathematical Studies in Economics and Management Science.
- Ittner, Christopher D. & Larcker, David F. & Nagar, Venkatesh & Rajan, Madhav V., 1999. "Supplier selection, monitoring practices, and firm performance," Journal of Accounting and Public Policy, Elsevier, vol. 18(3), pages 253-281, September.
- Jody Hoffer Gittell, 2001. "Supervisory Span, Relational Coordination and Flight Departure Performance: A Reassessment of Postbureaucracy Theory," Organization Science, INFORMS, vol. 12(4), pages 468-483, August.
- Knez, Marc & Simester, Duncan, 2001. "Firm-Wide Incentives and Mutual Monitoring at Continental Airlines," Journal of Labor Economics, University of Chicago Press, vol. 19(4), pages 743-772, October.
- Riley, Richard Jr. & Pearson, Timothy A. & Trompeter, Greg, 2003. "The value relevance of non-financial performance variables and accounting information: the case of the airline industry," Journal of Accounting and Public Policy, Elsevier, vol. 22(3), pages 231-254.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Kim, Yu Kyoung & Lee, Hyung Ryong, 2011. "Customer satisfaction using low cost carriers," Tourism Management, Elsevier, vol. 32(2), pages 235-243.
- Chandra Mahapatra, Subas & Bellamkonda, Raja Shekhar, 2023. "Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
- Chen, I-Shuo, 2016. "A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria: A study based on the Taiwanese airline industry," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 7-18.
- Wittman, Michael D., 2014. "Are low-cost carrier passengers less likely to complain about service quality?," Journal of Air Transport Management, Elsevier, vol. 35(C), pages 64-71.
- Liou, James J.H. & Yen, Leon & Tzeng, Gwo-Hshiung, 2010. "Using decision rules to achieve mass customization of airline services," European Journal of Operational Research, Elsevier, vol. 205(3), pages 680-686, September.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Adams, Christopher P., 2006. "Optimal team incentives with CES production," Economics Letters, Elsevier, vol. 92(1), pages 143-148, July.
- Jeffery Carpenter & Samuel Bowles & Herbert Gintis, 2006.
"Mutual Monitoring in Teams: Theory and Experimental Evidence on the Importance of Reciprocity,"
Middlebury College Working Paper Series
0608, Middlebury College, Department of Economics.
- Carpenter, Jeffrey P. & Bowles, Samuel & Gintis, Herbert, 2006. "Mutual Monitoring in Teams: Theory and Experimental Evidence on the Importance of Reciprocity," IZA Discussion Papers 2106, Institute of Labor Economics (IZA).
- Debashish Bhattacherjee, 2005.
"The Effects of Group Incentives in an Indian Firm: Evidence from Payroll Data,"
LABOUR, CEIS, vol. 19(1), pages 147-173, March.
- Bhattacherjee, Debashish, 2003. "The Effects of Group Incentives in an Indian Firm - Evidence from Payroll Data," Working Papers 03-14, University of Aarhus, Aarhus School of Business, Department of Economics.
- Michael Waldman, 2012.
"Theory and Evidence in Internal LaborMarkets [The Handbook of Organizational Economics],"
Introductory Chapters,,
Princeton University Press.
- Waldman, Michael, 2007. "Theory and evidence in internal labor markets," MPRA Paper 5113, University Library of Munich, Germany.
- Charness, Gary & Kuhn, Peter, 2011.
"Lab Labor: What Can Labor Economists Learn from the Lab?,"
Handbook of Labor Economics, in: O. Ashenfelter & D. Card (ed.), Handbook of Labor Economics, edition 1, volume 4, chapter 3, pages 229-330,
Elsevier.
- Charness, Gary & Kuhn, Peter J., 2010. "Lab Labor: What Can Labor Economists Learn from the Lab?," IZA Discussion Papers 4941, Institute of Labor Economics (IZA).
- Gary Charness & Peter J. Kuhn, 2010. "Lab Labor: What Can Labor Economists Learn from the Lab?," NBER Working Papers 15913, National Bureau of Economic Research, Inc.
- Misty L. Loughry & Henry L. Tosi, 2008. "Performance Implications of Peer Monitoring," Organization Science, INFORMS, vol. 19(6), pages 876-890, December.
- Abeler, Johannes & Altmann, Steffen & Kube, Sebastian & Wibral, Matthias, 2006.
"Reciprocity and Payment Schemes: When Equality Is Unfair,"
Ratio Working Papers
109, The Ratio Institute.
- Abeler, Johannes & Altmann, Steffen & Kube, Sebastian & Wibral, Matthias, 2006. "Reciprocity and Payment Schemes: When Equality Is Unfair," IZA Discussion Papers 2500, Institute of Labor Economics (IZA).
- Ran Abramitzky, 2011. "Lessons from the Kibbutz on the Equality-Incentives Trade-Off," Journal of Economic Perspectives, American Economic Association, vol. 25(1), pages 185-208, Winter.
- Gill, David & Stone, Rebecca, 2015.
"Desert and inequity aversion in teams,"
Journal of Public Economics, Elsevier, vol. 123(C), pages 42-54.
- David Gill & Rebecca Stone, 2011. "Desert and Inequity Aversion in Teams," Economics Series Working Papers 563, University of Oxford, Department of Economics.
- Gill, David & Stone, Rebecca, 2014. "Desert and Inequity Aversion in Teams," IZA Discussion Papers 8444, Institute of Labor Economics (IZA).
- David, Gill & Rebecca, Stone, 2012. "Desert and inequity aversion in teams," MPRA Paper 36864, University Library of Munich, Germany.
- Tat Y. Chan & Jia Li & Lamar Pierce, 2014. "Compensation and Peer Effects in Competing Sales Teams," Management Science, INFORMS, vol. 60(8), pages 1965-1984, August.
- repec:bla:annpce:v:89:y:2018:i:1:p:157-174 is not listed on IDEAS
- Mathieu Lefebvre & Lucie Martin-Bonnel de Longchamp, 2022.
"Knowledge acquisition or incentive to foster coordination? A real-effort weak-link experiment with craftsmen,"
Journal of Behavioral Economics for Policy, Society for the Advancement of Behavioral Economics (SABE), vol. 6(S1), pages 93-107, July.
- Mathieu Lefebvre & Lucie Martin-Bonnel de Longchamp, 2020. "Knowledge acquisition or incentive to foster coordination ? A real-effort weak-link experiment with craftsmen," Working Papers of BETA 2020-09, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
- Mathieu Lefebvre & Lucie Martin-Bonnel de Longchamp, 2022. "Knowledge acquisition or incentive to foster coordination? A real-effort weak-link experiment with craftsmen," Post-Print hal-03777415, HAL.
- Gjedrem, William Gilje & Kvaløy, Ola, 2020.
"Relative performance feedback to teams,"
Labour Economics, Elsevier, vol. 66(C).
- William Gilje Gjedrem & Ola Kvaløy, 2018. "Relative Performance Feedback to Teams," CESifo Working Paper Series 6871, CESifo.
- Olivier Toubia, 2006. "Idea Generation, Creativity, and Incentives," Marketing Science, INFORMS, vol. 25(5), pages 411-425, September.
- Abeler, Johannes & Altmann, Steffen & Goerg, Sebastian J. & Kube, Sebastian & Wibral, Matthias, 2011. "Equity and Efficiency in Multi-Worker Firms: Insights from Experimental Economics," IZA Discussion Papers 5727, Institute of Labor Economics (IZA).
- Rachel Griffith & Andrew Neely, 2006.
"Incentives and managerial experience in multi-task teams: evidence from within a firm,"
IFS Working Papers
W06/22, Institute for Fiscal Studies.
- Griffith, Rachel & Neely, Andrew, 2007. "Incentives and Managerial Experience in Multi-Task Teams: Evidence from Within a Firm," CEPR Discussion Papers 6107, C.E.P.R. Discussion Papers.
- Goette, Lorenz & Senn, Julien, 2024. "Incentivizing interdependent tasks: Evidence from a real-effort experiment," Journal of Economic Behavior & Organization, Elsevier, vol. 227(C).
- Román, Francisco J., 2009. "An analysis of changes to a team-based incentive plan and its effects on productivity, product quality, and absenteeism," Accounting, Organizations and Society, Elsevier, vol. 34(5), pages 589-618, July.
- Pierre Fleckinger & David Martimort & Nicolas Roux, 2024.
"Should They Compete or Should They Cooperate? The View of Agency Theory,"
Journal of Economic Literature, American Economic Association, vol. 62(4), pages 1589-1646, December.
- Fleckinger, Pierre & Martimort, David & Roux, Nicolas, 2023. "Should They Compete or Should They Cooperate? The View of Agency Theory," TSE Working Papers 23-1421, Toulouse School of Economics (TSE), revised Jan 2024.
- Pierre Fleckinger & David Martimort & Nicolas Roux, 2024. "Should They Compete or Should They Cooperate? The View of Agency Theory," PSE-Ecole d'économie de Paris (Postprint) halshs-04807332, HAL.
- Pierre Fleckinger & David Martimort & Nicolas Roux, 2024. "Should They Compete or Should They Cooperate? The View of Agency Theory," Post-Print halshs-04807332, HAL.
- Anders Frederiksen & Daniel Baltzer Schjødt Hansen & Colleen Flaherty Manchester, 2024. "Group-Based Incentives and Individual Performance: A Study of the Effort Response," ILR Review, Cornell University, ILR School, vol. 77(2), pages 273-293, March.
- Zeynep Hansen & Hideo Owan & Jie Pan, 2006. "The Impact of Group Diversity on Performance and Knowledge Spillover -- An Experiment in a College Classroom," NBER Working Papers 12251, National Bureau of Economic Research, Inc.
More about this item
Keywords
Performance; Mishandled baggage; Complaints; Aircraft productivity;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:12:y:2006:i:6:p:293-299. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.