IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v40y2018icp17-20.html

Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement

Author

Listed:
  • Falco, Enzo
  • Kleinhans, Reinout

Abstract

Previous research has highlighted that there is a lack of advanced technological solutions able to foster government-citizens collaboration. We argue that many examples of digital participatory platforms are already available and also ready to use for governments and citizens. Hence, causes for ineffective citizen engagement and collaboration with local government should not be sought in the lack of advanced technology. Thus, we focus on the issues and challenges that local governments face in fostering online and offline citizen engagement. We also provide a classification of challenges into six categories as a prerequisite to identifying actions and solutions for local governments.

Suggested Citation

  • Falco, Enzo & Kleinhans, Reinout, 2018. "Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement," International Journal of Information Management, Elsevier, vol. 40(C), pages 17-20.
    • Handle: RePEc:eee:ininma:v:40:y:2018:i:c:p:17-20
    DOI: 10.1016/j.ijinfomgt.2018.01.007
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401217308320
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2018.01.007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Kevin Desouza & Akshay Bhagwatwar, 2012. "Citizen Apps to Solve Complex Urban Problems," Journal of Urban Technology, Taylor & Francis Journals, vol. 19(3), pages 107-136.
    2. Nader Afzalan & Jennifer Evans-Cowley, 2015. "Planning and Social Media: Facebook for Planning at the Neighbourhood Scale," Planning Practice & Research, Taylor & Francis Journals, vol. 30(3), pages 270-285, June.
    3. Wayne Williamson & Bruno Parolin, 2013. "Web 2.0 and Social Media Growth in Planning Practice: A Longitudinal Study," Planning Practice & Research, Taylor & Francis Journals, vol. 28(5), pages 544-562, October.
    4. Ertiö, Titiana-Petra & Bhagwatwar, Akshay, 2017. "Citizens as planners: Harnessing information and values from the bottom-up," International Journal of Information Management, Elsevier, vol. 37(3), pages 111-113.
    5. Kevin C. Desouza & Akshay Bhagwatwar, 2014. "Technology-Enabled Participatory Platforms for Civic Engagement: The Case of U.S. Cities," Journal of Urban Technology, Taylor & Francis Journals, vol. 21(4), pages 25-50, October.
    6. Gaventa, John & Barrett, Gregory, 2012. "Mapping the Outcomes of Citizen Engagement," World Development, Elsevier, vol. 40(12), pages 2399-2410.
    7. Poba-Nzaou, Placide & Lemieux, Nathalie & Beaupré, Daniel & Uwizeyemungu, Sylvestre, 2016. "Critical challenges associated with the adoption of social media: A Delphi of a panel of Canadian human resources managers," Journal of Business Research, Elsevier, vol. 69(10), pages 4011-4019.
    8. W. H. Voorberg & V. J. J. M. Bekkers & L. G. Tummers, 2015. "A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey," Public Management Review, Taylor & Francis Journals, vol. 17(9), pages 1333-1357, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Anne David & Tan Yigitcanlar & Rita Yi Man Li & Juan M. Corchado & Pauline Hope Cheong & Karen Mossberger & Rashid Mehmood, 2023. "Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review," Sustainability, MDPI, vol. 15(12), pages 1-43, June.
    2. Joachim Åström, 2020. "Participatory Urban Planning: What Would Make Planners Trust the Citizens?," Urban Planning, Cogitatio Press, vol. 5(2), pages 84-93.
    3. Patrick Cheong-Iao Pang & Qixin Cai & Wenjing Jiang & Kin Sun Chan, 2021. "Engagement of Government Social Media on Facebook during the COVID-19 Pandemic in Macao," IJERPH, MDPI, vol. 18(7), pages 1-19, March.
    4. Mukta Mani, 2025. "An Exploration of Contemporary Trends in Finance Research," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(3), pages 12291-12316, September.
    5. Panagiota Xanthopoulou, 2022. "Blockchain and the digital transformation of the public sector: The Greek experience," Technium Social Sciences Journal, Technium Science, vol. 32(1), pages 558-570, June.
    6. Yongbiao Duan & Xinyu Dong, 2025. "Does Digital Literacy Matter for E-Government Usage Behavior? An Empirical Analysis Based on Data from Rural Women in China," SAGE Open, , vol. 15(3), pages 21582440251, September.
    7. Gorgulu,Nisan & Sharafutdinova,Gulnaz & Steinbuks,Jevgenijs, 2020. "Political Dividends of Digital Participatory Governance : Evidence from Moscow Pothole Management," Policy Research Working Paper Series 9445, The World Bank.
    8. Haneem, Faizura & Kama, Nazri & Taskin, Nazim & Pauleen, David & Abu Bakar, Nur Azaliah, 2019. "Determinants of master data management adoption by local government organizations: An empirical study," International Journal of Information Management, Elsevier, vol. 45(C), pages 25-43.
    9. Michael Yao-Ping Peng & Sarah Nawazish & Boghean Florin & Andrei Octavian Paraschivescu & Violeta Hazaparu & Florin Radu & Gabriela Daniela Bordeianu & Boghean Carmen & Faur Flaviu Casian & Bilţi Ralu, 2026. "Unraveling the influence of digital financial system and shadow banking on commercial banks' profitability," Electronic Commerce Research, Springer, vol. 26(2), pages 2453-2465, April.
    10. Chale, Heda Augustino & Ding, Xiu-Hao & Liu, Ruihong & Chol, Bek Dhuorjang & Huang, Haodong, 2026. "Sustainable modeling of community-centered ecotourism in Ngorongoro Conservation Area, Tanzania: A digital resource and capacity building framework," Land Use Policy, Elsevier, vol. 164(C).
    11. Anusha Rajan & Bharadhwaj Sivakumaran & Lalita Mohan Mohapatra, 2026. "Exploring the Role of FinTech in Sustainable Financial Services: Literature Review and Future Research Agenda," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 17(2), pages 3293-3336, April.
    12. Kenan İlarslan, 2024. "Non-parametric evidence on the determinants of access to financial services in the countries of the Organization of Turkic States," Eurasian Economic Review, Springer;Eurasia Business and Economics Society, vol. 14(4), pages 1035-1055, December.
    13. Hannan Amoozad Mahdiraji & Fatemeh Yaftiyan & Aliasghar Abbasi-Kamardi & Vahid Jafari-Sadeghi & Jean-Michel Sahut & Leo-Paul Dana, 2023. "A synthesis of boundary conditions with adopting digital platforms in SMEs: an intuitionistic multi-layer decision-making framework," The Journal of Technology Transfer, Springer, vol. 48(5), pages 1723-1751, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Carvajal Bermúdez, Juan Carlos & König, Reinhard, 2021. "The role of technologies and citizen organizations in decentralized forms of participation. A case study about residential streets in Vienna," Technology in Society, Elsevier, vol. 66(C).
    2. Petteri Repo & Kaisa Matschoss, 2019. "Social Innovation for Sustainability Challenges," Sustainability, MDPI, vol. 12(1), pages 1-12, December.
    3. Artur José Sitoe & Seunghoo Lim, 2024. "Understanding citizens' perception of channels for participating in administration based on their motivation in an authoritarian regime: The case of Gaza Province, Mozambique," Journal of International Development, John Wiley & Sons, Ltd., vol. 36(1), pages 606-625, January.
    4. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    5. Marilena Papageorgiou & Georgia Pozoukidou & Theodora Istoriou & Theoni Kostopoulou, 2024. "Inclusive Maritime Spatial Planning: Stakes at the Regional Level," Sustainability, MDPI, vol. 16(22), pages 1-16, November.
    6. O’Connor John, 2022. "Strengthening the science–policy interface in Ireland," Administration, Paradigm, vol. 70(4), pages 29-52, December.
    7. Anne Seneca Terkelsen & Christian Tolstrup Wester & Gabriel Gulis & Jørgen Jespersen & Pernille Tanggaard Andersen, 2022. "Co-Creation and Co-Production of Health Promoting Activities Addressing Older People—A Scoping Review," IJERPH, MDPI, vol. 19(20), pages 1-20, October.
    8. Elbert Bryan R. Vidal & Remedios P. Magnaye, 2023. "Dynamics Between Social Tie Strength, Customer Involvement and E-Commerce Value Co-Creation," European Journal of Business and Management Research, European Open Science, vol. 8(3), pages 128-135, April.
    9. Manuel Alméstar & Sara Romero-Muñoz & Nieves Mestre & Uriel Fogué & Eva Gil & Amanda Masha, 2023. "(Un)Likely Connections between (Un)Likely Actors in the Art/NBS Co-Creation Process: Application of KREBS Cycle of Creativity to the Cyborg Garden Project," Land, MDPI, vol. 12(6), pages 1-25, May.
    10. Nader Afzalan & Thomas Sanchez, 2017. "Testing the Use of Crowdsourced Information: Case Study of Bike-Share Infrastructure Planning in Cincinnati, Ohio," Urban Planning, Cogitatio Press, vol. 2(3), pages 33-44.
    11. de Renzio, Paolo & Wehner, Joachim, 2017. "The impacts of fiscal openness," LSE Research Online Documents on Economics 82521, London School of Economics and Political Science, LSE Library.
    12. Soto-Oñate, David & Petrovics, Daniel & Bauwens, Thomas, 2026. "Post-growth meets polycentric governance: Toward an interdisciplinary research program," Ecological Economics, Elsevier, vol. 242(C).
    13. Agnieszka Izabela Baruk & Mateusz Grzesiak, 2020. "Cooperation between Final Purchasers and Offerors in the Online and Offline Environments vs. the Benefits Derived by Active Purchasers," Sustainability, MDPI, vol. 12(24), pages 1-23, December.
    14. Margaret von Faber & Zsuzsu Tavy & Suzan van der Pas, 2020. "Engaging Older People in Age-Friendly Cities through Participatory Video Design," IJERPH, MDPI, vol. 17(23), pages 1-15, December.
    15. Rizwan Muhammad & Yaolong Zhao & Fan Liu, 2019. "Spatiotemporal Analysis to Observe Gender Based Check-In Behavior by Using Social Media Big Data: A Case Study of Guangzhou, China," Sustainability, MDPI, vol. 11(10), pages 1-30, May.
    16. Abdulaziz Aldegheishem, 2024. "Assessing progress towards smart governance in Saudi Arabia," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-9, December.
    17. Fatuma Namisango & Kyeong Kang & Ghassan Beydoun, 2022. "How the Structures Provided by Social Media Enable Collaborative Outcomes: A Study of Service Co-creation in Nonprofits," Information Systems Frontiers, Springer, vol. 24(2), pages 517-535, April.
    18. Oluwasoye P. Mafimisebi & Adekunle I. Ogunsade, 2022. "Unlocking a Continent of Opportunity: Entrepreneurship and Digital Ecosystems for Value Creation in Africa," FIIB Business Review, , vol. 11(1), pages 11-22, March.
    19. Ricard Esparza-Masana, 2022. "Towards Smart Specialisation 2.0. Main Challenges When Updating Strategies," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(1), pages 635-655, March.
    20. Bradbury-Jones, Caroline & Isham, Louise & Taylor, Julie, 2018. "The complexities and contradictions in participatory research with vulnerable children and young people: A qualitative systematic review," Social Science & Medicine, Elsevier, vol. 215(C), pages 80-91.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:40:y:2018:i:c:p:17-20. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.