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Blockchain and the digital transformation of the public sector: The Greek experience

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  • Panagiota Xanthopoulou

    (Department of Management Science and Technology, University of West Macedonia, Kozani,Greece)

Abstract

The present study aims to investigate the key organizational factors that impact on the blockchain adoption in the Greek public sector during the current pandemic, which caused many changes in the ways that organizations operate and offer their services. A qualitative method was used through 78 structured interviews with public servants, regarding the digital transformation and the internal factors that hinder the successful integration of blockchain technologies during the current pandemic. The results showed that factors such as employees' training, organizational culture and leadership, in addition to the lack of equipment, had great impact on the adoption and the successful integration of blockchain in the Greek public administration. Another crucial finding is that public servants consider the current pandemic as an opportunity and not as a threat for radical changes and improvements in the provision of their services, while they also stated that blockchain technologies can improve the ways that they provide public services to citizens and thus they will enhance the sense of public trust to public sector.

Suggested Citation

  • Panagiota Xanthopoulou, 2022. "Blockchain and the digital transformation of the public sector: The Greek experience," Technium Social Sciences Journal, Technium Science, vol. 32(1), pages 558-570, June.
    • Handle: RePEc:tec:journl:v:32:y:2022:i:1:p:558-570
    DOI: 10.47577/tssj.v32i1.6702
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    References listed on IDEAS

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    3. Panagiota Xanthopoulou & Iosif Plimakis, 2021. "From New Public Management to Public Sector Management Reforms during the pandemic. The effects of Covid-19 on public management reforms and effectiveness," Technium Social Sciences Journal, Technium Science, vol. 26(1), pages 576-596, Decembrie.
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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Public administration; blockchain technologies; digital transformation; e-governance; digital governance;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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