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A Case Study of Blockchain-Induced Digital Transformation in the Public Sector

In: Blockchain and Distributed Ledger Technology Use Cases

Author

Listed:
  • Horst Treiblmaier

    (Modul University Vienna)

  • Christian Sillaber

    (University of Innsbruck)

Abstract

Public administration has long faced the challenge of addressing a steadily growing workload with limited resources. Blockchain and related technologies promise manifold applications which might alleviate this tension, but adoption may be hampered by the dearth of academic literature documenting existing use cases and the lessons learned from them. This case study examines a public administration use case which was initiated by the state government of South Tyrol in Northern Italy in cooperation with the firm SAP. Many important lessons have been learned in pursuit of the main project goal of streamlining the complex administrative processes surrounding the business of building and modifying cell towers. Exploiting the full potential of blockchain necessitates a complete rethinking of public management, yet holds the potential for a leaner and more service-oriented administration that reestablishes citizen trust in public institutions. However, several disadvantages also emerged, which highlight specific limitations of blockchain technologies. In this paper we apply a single case study approach and derive several best practices based on the analysis of qualitative interviews and rich project documentation.

Suggested Citation

  • Horst Treiblmaier & Christian Sillaber, 2020. "A Case Study of Blockchain-Induced Digital Transformation in the Public Sector," Progress in IS, in: Horst Treiblmaier & Trevor Clohessy (ed.), Blockchain and Distributed Ledger Technology Use Cases, pages 227-244, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-44337-5_11
    DOI: 10.1007/978-3-030-44337-5_11
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    Citations

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    Cited by:

    1. Bokolo Anthony, 2023. "Deployment of distributed ledger and decentralized technology for transition to smart industries," Environment Systems and Decisions, Springer, vol. 43(2), pages 298-319, June.
    2. repec:thr:techub:10032:y:2022:i:1:p:558-570 is not listed on IDEAS
    3. Panagiota Xanthopoulou, 2022. "Blockchain and the digital transformation of the public sector: The Greek experience," Technium Social Sciences Journal, Technium Science, vol. 32(1), pages 558-570, June.
    4. Sarker, Indranil & Datta, Bidisha, 2022. "Re-designing the pension business processes for achieving technology-driven reforms through blockchain adoption: A proposed architecture," Technological Forecasting and Social Change, Elsevier, vol. 174(C).

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