IDEAS home Printed from https://ideas.repec.org/a/eee/ininma/v45y2019icp25-43.html
   My bibliography  Save this article

Determinants of master data management adoption by local government organizations: An empirical study

Author

Listed:
  • Haneem, Faizura
  • Kama, Nazri
  • Taskin, Nazim
  • Pauleen, David
  • Abu Bakar, Nur Azaliah

Abstract

Master Data Management (MDM) is an approach for effective management of shared master data across organizations. In the public sector, MDM initiatives have been developed; however, the adoption among local government remains slow and there has been little interest in MDM adoption in extant research. Building on a Technology-Organization-Environment (TOE) framework, a conceptual model which highlights a set of potential determinants affecting the adoption of MDM by local government was developed. To validate the model, data were collected via survey from 224 responses from Malaysian local government department units. Using SEM-PLS, the study confirmed that data quality and data governance are two determinants of MDM adoption specific to the context of Malaysian local government, and four other determinants – complexity, top management support, technological competence, and citizen demand – are found to have significant effects on MDM adoption by local government. Surprisingly, three determinants – relative advantage, data security, and government policy – are found to have non-significant relationships to the adoption of MDM by local government. In addition, top management support is revealed to be a cornerstone of MDM technological competence in local government. The study contributes to the theoretical, contextual, and practical knowledge of MDM and IT adoption in the context of local government.

Suggested Citation

  • Haneem, Faizura & Kama, Nazri & Taskin, Nazim & Pauleen, David & Abu Bakar, Nur Azaliah, 2019. "Determinants of master data management adoption by local government organizations: An empirical study," International Journal of Information Management, Elsevier, vol. 45(C), pages 25-43.
    • Handle: RePEc:eee:ininma:v:45:y:2019:i:c:p:25-43
    DOI: 10.1016/j.ijinfomgt.2018.10.007
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0268401218304468
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijinfomgt.2018.10.007?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Krishnan, Satish & Teo, Thompson S.H. & Lymm, John, 2017. "Determinants of electronic participation and electronic government maturity: Insights from cross-country data," International Journal of Information Management, Elsevier, vol. 37(4), pages 297-312.
    2. Mehmet Zahid Sobaci & Kadir Y. Eryigit, 2015. "Determinants of E-Democracy Adoption in Turkish Municipalities: An Analysis for Spatial Diffusion Effect," Local Government Studies, Taylor & Francis Journals, vol. 41(3), pages 445-469, May.
    3. Falco, Enzo & Kleinhans, Reinout, 2018. "Beyond technology: Identifying local government challenges for using digital platforms for citizen engagement," International Journal of Information Management, Elsevier, vol. 40(C), pages 17-20.
    4. Matthew K.O. Lee & Christy M.K. Cheung, 2004. "Internet Retailing Adoption by Small-to-Medium Sized Enterprises (SMEs): A Multiple-Case Study," Information Systems Frontiers, Springer, vol. 6(4), pages 385-397, December.
    5. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    6. Peterson, Robert A, 1994. "A Meta-analysis of Cronbach's Coefficient Alpha," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 21(2), pages 381-391, September.
    7. Premkumar, G. & Roberts, Margaret, 1999. "Adoption of new information technologies in rural small businesses," Omega, Elsevier, vol. 27(4), pages 467-484, August.
    8. Nicky J. Welton & Howard H. Z. Thom, 2015. "Value of Information," Medical Decision Making, , vol. 35(5), pages 564-566, July.
    9. Lian, Jiunn-Woei & Yen, David C. & Wang, Yen-Ting, 2014. "An exploratory study to understand the critical factors affecting the decision to adopt cloud computing in Taiwan hospital," International Journal of Information Management, Elsevier, vol. 34(1), pages 28-36.
    10. Kwon, Ohbyung & Lee, Namyeon & Shin, Bongsik, 2014. "Data quality management, data usage experience and acquisition intention of big data analytics," International Journal of Information Management, Elsevier, vol. 34(3), pages 387-394.
    11. Rezvani, Azadeh & Dong, Linying & Khosravi, Pouria, 2017. "Promoting the continuing usage of strategic information systems: The role of supervisory leadership in the successful implementation of enterprise systems," International Journal of Information Management, Elsevier, vol. 37(5), pages 417-430.
    12. Otto, Boris, 2012. "How to design the master data architecture: Findings from a case study at Bosch," International Journal of Information Management, Elsevier, vol. 32(4), pages 337-346.
    13. Eric Buffenoir & Isabelle Bourdon, 2012. "Reconciling complex organizations and data management," Working Papers hal-00744410, HAL.
    14. Lin, Hsiu-Fen, 2014. "Understanding the determinants of electronic supply chain management system adoption: Using the technology–organization–environment framework," Technological Forecasting and Social Change, Elsevier, vol. 86(C), pages 80-92.
    15. Kamal, Muhammad Mustafa & Hackney, Ray & Ali, Maged, 2013. "Facilitating enterprise application integration adoption: An empirical analysis of UK local government authorities," International Journal of Information Management, Elsevier, vol. 33(1), pages 61-75.
    16. Raguseo, Elisabetta, 2018. "Big data technologies: An empirical investigation on their adoption, benefits and risks for companies," International Journal of Information Management, Elsevier, vol. 38(1), pages 187-195.
    17. Bisma Mannan & Abid Haleem, 2017. "Understanding major dimensions and determinants that help in diffusion & adoption of product innovation: using AHP approach," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 7(1), pages 1-24, December.
    18. Sabi, Humphrey M. & Uzoka, Faith-Michael E. & Langmia, Kehbuma & Njeh, Felix N., 2016. "Conceptualizing a model for adoption of cloud computing in education," International Journal of Information Management, Elsevier, vol. 36(2), pages 183-191.
    19. Weerakkody, Vishanth & El-Haddadeh, Ramzi & Al-Sobhi, Faris & Shareef, Mahmud Akhter & Dwivedi, Yogesh K., 2013. "Examining the influence of intermediaries in facilitating e-government adoption: An empirical investigation," International Journal of Information Management, Elsevier, vol. 33(5), pages 716-725.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Anders Haug & Aleksandra Magdalena Staskiewicz & Lars Hvam, 2023. "Strategies for Master Data Management: A Case Study of an International Hearing Healthcare Company," Information Systems Frontiers, Springer, vol. 25(5), pages 1903-1923, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. de Camargo Fiorini, Paula & Roman Pais Seles, Bruno Michel & Chiappetta Jabbour, Charbel Jose & Barberio Mariano, Enzo & de Sousa Jabbour, Ana Beatriz Lopes, 2018. "Management theory and big data literature: From a review to a research agenda," International Journal of Information Management, Elsevier, vol. 43(C), pages 112-129.
    2. Srivastava, Deepak Kumar & Kumar, Vikas & Ekren, Banu Yetkin & Upadhyay, Arvind & Tyagi, Mrinal & Kumari, Archana, 2022. "Adopting Industry 4.0 by leveraging organisational factors," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
    3. Queiroz, Maciel M. & Fosso Wamba, Samuel, 2019. "Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA," International Journal of Information Management, Elsevier, vol. 46(C), pages 70-82.
    4. Gupta, Shivam & Kar, Arpan Kumar & Baabdullah, Abdullah & Al-Khowaiter, Wassan A.A., 2018. "Big data with cognitive computing: A review for the future," International Journal of Information Management, Elsevier, vol. 42(C), pages 78-89.
    5. Luay Jum’a & Muhammad Ikram & Ziad Alkalha & Maher Alaraj, 2022. "Do Companies Adopt Big Data as Determinants of Sustainability: Evidence from Manufacturing Companies in Jordan," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(4), pages 479-494, December.
    6. Youssef, Mayada Abd El-Aziz & Eid, Riyad & Agag, Gomaa, 2022. "Cross-national differences in big data analytics adoption in the retail industry," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
    7. Ghazanfar Ali Abbasi & Noor Fareen Abdul Rahim & Hongyan Wu & Mohammad Iranmanesh & Benjamin Ng Chee Keong, 2022. "Determinants of SME’s Social Media Marketing Adoption: Competitive Industry as a Moderator," SAGE Open, , vol. 12(1), pages 21582440211, January.
    8. Wu, Ing-Long & Chen, Jian-Liang, 2014. "A stage-based diffusion of IT innovation and the BSC performance impact: A moderator of technology–organization–environment," Technological Forecasting and Social Change, Elsevier, vol. 88(C), pages 76-90.
    9. Nathalie Demoulin & Kristof Coussement, 2018. "Acceptance of text-mining systems: The signaling role of information quality," Post-Print hal-02111772, HAL.
    10. Maduku, Daniel K. & Mpinganjira, Mercy & Duh, Helen, 2016. "Understanding mobile marketing adoption intention by South African SMEs: A multi-perspective framework," International Journal of Information Management, Elsevier, vol. 36(5), pages 711-723.
    11. Wang, Yi-Shun & Li, Hsien-Ta & Li, Ci-Rong & Zhang, Ding-Zhong, 2016. "Factors affecting hotels' adoption of mobile reservation systems: A technology-organization-environment framework," Tourism Management, Elsevier, vol. 53(C), pages 163-172.
    12. Ivan De Battista & Franco Curmi & Emanuel Said, 2021. "Influencing Factors Affecting Young People’s Attitude Towards Online Advertising: A Systematic Literature Review," International Review of Management and Marketing, Econjournals, vol. 11(3), pages 58-72.
    13. Cabrera-Sánchez, Juan-Pedro & Villarejo-Ramos, Ángel F., 2019. "Fatores que afetam a adoção de análises de Big Data em empresas," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 59(6), December.
    14. Abou-Shouk, Mohamed A. & Lim, Wai Mun & Megicks, Phil, 2016. "Using competing models to evaluate the role of environmental pressures in ecommerce adoption by small and medium sized travel agents in a developing country," Tourism Management, Elsevier, vol. 52(C), pages 327-339.
    15. Guych Nuryyev & Yu-Ping Wang & Jennet Achyldurdyyeva & Bih-Shiaw Jaw & Yi-Shien Yeh & Hsien-Tang Lin & Li-Fan Wu, 2020. "Blockchain Technology Adoption Behavior and Sustainability of the Business in Tourism and Hospitality SMEs: An Empirical Study," Sustainability, MDPI, vol. 12(3), pages 1-21, February.
    16. Kwee-Fah Lee & Ahasanul Haque & Suharni Maulan, 2018. "Understanding the Effect of Consumer Perceptions on Buying Intention for Air Tickets Online in Malaysia," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(2), pages 423-439, February.
    17. Naruemon Choochinprakarn, 2015. "Strategic Uses of Electronic Commerce for Thai Travel Small and Medium Enterprises (SMEs)," Proceedings of Business and Management Conferences 2303915, International Institute of Social and Economic Sciences.
    18. Henn, Nicolas & Lohwasser, Todor S., 2020. "The advances of community cloud computing in the business-to-business buying process," Discussion Papers of the Institute for Organisational Economics 6/2020, University of Münster, Institute for Organisational Economics.
    19. Hossain, Akram & Quaresma, Rui & Rahman, Habibur, 2019. "Investigating factors influencing the physicians’ adoption of electronic health record (EHR) in healthcare system of Bangladesh: An empirical study," International Journal of Information Management, Elsevier, vol. 44(C), pages 76-87.
    20. Alam, Syed Shah & Nik Hashim, Nik Hazrul & Rashid, Mamunur & Omar, Nor Asiah & Ahsan, Nilufar & Ismail, Md Daud, 2014. "Small-scale households renewable energy usage intention: Theoretical development and empirical settings," Renewable Energy, Elsevier, vol. 68(C), pages 255-263.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ininma:v:45:y:2019:i:c:p:25-43. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/international-journal-of-information-management .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.