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Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review

Author

Listed:
  • Anne David

    (City 4.0 Lab, School of Architecture and Built Environment, Queensland University of Technology, Brisbane, QLD 4000, Australia)

  • Tan Yigitcanlar

    (City 4.0 Lab, School of Architecture and Built Environment, Queensland University of Technology, Brisbane, QLD 4000, Australia)

  • Rita Yi Man Li

    (Sustainable Real Estate Research Center, Department of Economics and Finance, Hong Kong Shue Yan University, Hong Kong 999077, China)

  • Juan M. Corchado

    (Bisite Research Group, Department of Computer Science and Automation, University of Salamanca, 37007 Salamanca, Spain)

  • Pauline Hope Cheong

    (Hugh Downs School of Human Communication, Arizona State University, Phoenix, AZ 85287, USA)

  • Karen Mossberger

    (Center on Technology, Data & Society, School of Public Affairs, Arizona State University, Phoenix, AZ 85287, USA)

  • Rashid Mehmood

    (High-Performance Computing Center, King Abdulaziz University, Jeddah 21589, Saudi Arabia)

Abstract

Digital technologies are used in various local government activities. Adopting suitable digital technology strategies could enhance service efficiency, effectiveness, and accountability. The challenges of technology adoption among local governments, however, are also evident. One of the major challenges is capacity, including the lack of knowledge or awareness of how to balance the local government’s resources and the strategies that need to be implemented. This challenge also forms a research gap. The study aims to consolidate the understanding of local government digital technology adoption strategies via the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). It analyses the adoption opportunities, challenges, and strategies through the lens of people, processes, and technology frameworks. The results show that: (a) Strategies concerning the people aspects include building a platform for public participation, employees’ skills, and decision-makers' positive mindset development. (b) Strategies concerning the process aspects include recognizing the players’ roles, having a clear aim and procedure, proper regulation, and receiving user input. (c) Strategies considering the technology aspects include understanding the effect of the technology, technological preparedness, and convenience adoption. The findings inform local government policymakers in digital technology adoption and transformation endeavors.

Suggested Citation

  • Anne David & Tan Yigitcanlar & Rita Yi Man Li & Juan M. Corchado & Pauline Hope Cheong & Karen Mossberger & Rashid Mehmood, 2023. "Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review," Sustainability, MDPI, vol. 15(12), pages 1-43, June.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:12:p:9645-:d:1172261
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    References listed on IDEAS

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