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A study on customer, supplier, and competitor knowledge using the knowledge chain model

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  • Tseng, Shu-Mei

Abstract

In the new economy, firms are willing to pay abundant premiums for the significant entrepreneurial capacities of management and staff in order to develop, build, protect, transfer and integrate knowledge. Although companies and scholars have indeed recognized the value of knowledge management, they have not generally included customer, supplier, and competitor knowledge, preferring to emphasize the process of knowledge acquisition and sharing that takes place within organizations. Thus, this study proposes a conceptual framework, and uses interpretative case studies, to explore how an enterprise obtains the three types of external knowledge. Moreover, through the following five primary activities – acquisition, selection, generation, internalization, and externalization – this study will illustrate how enterprises apply the internal knowledge chain to transform their customer, supplier, and competitor knowledge to enhance enterprise competitiveness.

Suggested Citation

  • Tseng, Shu-Mei, 2009. "A study on customer, supplier, and competitor knowledge using the knowledge chain model," International Journal of Information Management, Elsevier, vol. 29(6), pages 488-496.
    • Handle: RePEc:eee:ininma:v:29:y:2009:i:6:p:488-496
    DOI: 10.1016/j.ijinfomgt.2009.05.001
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    References listed on IDEAS

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    2. Maria Gabriela HORGA, 2021. "The Importance of Leaders for the Development of a Performance-Oriented Organizational Culture," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 224-228.
    3. Shuo Tian & Hangeng Zhao & Xiaobo Xu & Rongchao Mu & Qiang Ma, 2022. "Knowledge chain integration of design structure matrix‐based project team: An integration model," Systems Research and Behavioral Science, Wiley Blackwell, vol. 39(3), pages 462-473, May.
    4. Shaojian Qu & Yongyi Zhou, 2017. "A Study of The Effect of Demand Uncertainty for Low-Carbon Products Using a Newsvendor Model," IJERPH, MDPI, vol. 14(11), pages 1-24, October.
    5. Peyman Akhavan & Saeid Samiee & Mahdi Abasaltian & Ehsan Samimi & Ali Abasaltian, 2015. "The Effect of Emotional Intelligence on Four Dimensions of knowledge Conversion in Selected Industrial Organizational," Modern Applied Science, Canadian Center of Science and Education, vol. 9(12), pages 134-134, November.
    6. Yune‐Yu Cheng & Shuo‐Fang Liu & Hsin‐His Lai, 2012. "Constructing an SOA‐based model for integrating design‐centric Internet‐mediated product information," Systems Engineering, John Wiley & Sons, vol. 15(3), pages 255-274, September.
    7. Lin-Lin Xue & Ching-Cheng Shen & Chun-Nan Lin, 2023. "Effects of Internet Technology on the Innovation Performance of Small-scale Travel Agencies: Organizational Learning Innovation and Competitive Advantage as Mediators," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(2), pages 1830-1855, June.
    8. Yan Zhou & Xing Zhang & Yaya Fan, 2023. "Choice of Knowledge Collaboration Strategy of Knowledge Chain Members," Group Decision and Negotiation, Springer, vol. 32(6), pages 1391-1413, December.
    9. Duffy, Rachel & Fearne, Andrew & Hornibrook, Sue & Hutchinson, Karise & Reid, Andrea, 2013. "Engaging suppliers in CRM: The role of justice in buyer–supplier relationships," International Journal of Information Management, Elsevier, vol. 33(1), pages 20-27.
    10. Wei, Xiahai & Wei, Qingfang & Yang, Lisha, 2023. "Induced green innovation of suppliers: The “green power” from major customers," Energy Economics, Elsevier, vol. 124(C).

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