Who is the winner in an industry of innovation?
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DOI: 10.1016/j.ijresmar.2020.05.001
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- Cambra-Fierro, Jesús & Gao, Lily (Xuehui) & Melero-Polo, Iguácel & Trifu, Andreea, 2021. "How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
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Keywords
Innovation; Price competition; Segmentation; Externalities; Mixed-strategy equilibrium;All these keywords.
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