IDEAS home Printed from https://ideas.repec.org/a/eee/ejores/v81y1995i2p249-258.html
   My bibliography  Save this article

Designing a quality control system in a service organization: A goal programming case study

Author

Listed:
  • Schniederjans, Marc J.
  • Karuppan, Corinne M.

Abstract

No abstract is available for this item.

Suggested Citation

  • Schniederjans, Marc J. & Karuppan, Corinne M., 1995. "Designing a quality control system in a service organization: A goal programming case study," European Journal of Operational Research, Elsevier, vol. 81(2), pages 249-258, March.
    • Handle: RePEc:eee:ejores:v:81:y:1995:i:2:p:249-258
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/0377-2217(94)00239-9
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Schniederjans, Marc J. & Santhanam, Radhika, 1993. "A multi-objective constrained resource information system project selection method," European Journal of Operational Research, Elsevier, vol. 70(2), pages 244-253, October.
    2. Berry, Leonard L. & Zeithaml, Valarie A. & Parasuraman, A., 1985. "Quality counts in services, too," Business Horizons, Elsevier, vol. 28(3), pages 44-52.
    3. V. Srinivasan & Allan Shocker, 1973. "Linear programming techniques for multidimensional analysis of preferences," Psychometrika, Springer;The Psychometric Society, vol. 38(3), pages 337-369, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Badri, Masood A., 2001. "A combined AHP-GP model for quality control systems," International Journal of Production Economics, Elsevier, vol. 72(1), pages 27-40, June.
    2. Bertolini, Massimo & Bevilacqua, Maurizio, 2006. "A combined goal programming—AHP approach to maintenance selection problem," Reliability Engineering and System Safety, Elsevier, vol. 91(7), pages 839-848.
    3. Pal, Bijay Baran & Nath Moitra, Bhola, 2003. "A goal programming procedure for solving problems with multiple fuzzy goals using dynamic programming," European Journal of Operational Research, Elsevier, vol. 144(3), pages 480-491, February.
    4. Cherif, Mohamed Sadok & Chabchoub, Habib & Aouni, Belaid, 2008. "Quality control system design through the goal programming model and the satisfaction functions," European Journal of Operational Research, Elsevier, vol. 186(3), pages 1084-1098, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kadziński, MiŁosz & Greco, Salvatore & SŁowiński, Roman, 2012. "Extreme ranking analysis in robust ordinal regression," Omega, Elsevier, vol. 40(4), pages 488-501.
    2. Jetlaksana Seneewong Na Ayutthaya & Sudarat Tuntivivat & Ujsara Prasertsin & Victoriia Alekhina, 2016. "The effect of positive psychological capital and Organizational climate on service quality: The mediation role of work engagement of hotel service employees in Ratchaburi province," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 2(4), pages 167-176.
    3. Kadziński, Miłosz & Wójcik, Michał & Ciomek, Krzysztof, 2022. "Review and experimental comparison of ranking and choice procedures for constructing a univocal recommendation in a preference disaggregation setting," Omega, Elsevier, vol. 113(C).
    4. Theodoros Evgeniou & Constantinos Boussios & Giorgos Zacharia, 2005. "Generalized Robust Conjoint Estimation," Marketing Science, INFORMS, vol. 24(3), pages 415-429, May.
    5. M Tavana & M A Sodenkamp, 2010. "A fuzzy multi-criteria decision analysis model for advanced technology assessment at Kennedy Space Center," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(10), pages 1459-1470, October.
    6. Grigoroudis, Evangelos & Noel, Laurent & Galariotis, Emilios & Zopounidis, Constantin, 2021. "An ordinal regression approach for analyzing consumer preferences in the art market," European Journal of Operational Research, Elsevier, vol. 290(2), pages 718-733.
    7. Mark Davison, 1988. "A reformulation of the general Euclidean model for the external analysis of preference data," Psychometrika, Springer;The Psychometric Society, vol. 53(3), pages 305-320, September.
    8. Olivier Toubia & Duncan I. Simester & John R. Hauser & Ely Dahan, 2003. "Fast Polyhedral Adaptive Conjoint Estimation," Marketing Science, INFORMS, vol. 22(3), pages 273-303.
    9. Zopounidis, Constantin & Doumpos, Michael, 2002. "Multicriteria classification and sorting methods: A literature review," European Journal of Operational Research, Elsevier, vol. 138(2), pages 229-246, April.
    10. Mishra, Sanjay & Umesh, U. N., 2005. "Determining the quality of conjoint analysis results using violation of a priori signs," Journal of Business Research, Elsevier, vol. 58(3), pages 301-311, March.
    11. Boon-itt, Sakun & Wong, Chee Yew & Wong, Christina W.Y., 2017. "Service supply chain management process capabilities: Measurement development," International Journal of Production Economics, Elsevier, vol. 193(C), pages 1-11.
    12. Abdissa Gemechu Gobena, 2019. "The Impact of Service Quality on Customer Satisfaction: A Case Study on Nekemte Municipality, Oromia Region, Ethiopia," Annals of Social Sciences & Management studies, Juniper Publishers Inc., vol. 4(1), pages 14-25, August.
    13. B. P. S. Murthi & Sumit Sarkar, 2003. "The Role of the Management Sciences in Research on Personalization," Management Science, INFORMS, vol. 49(10), pages 1344-1362, October.
    14. M. Kailash, 2011. "An Evaluation of Customer Perception on Service Quality in Retail Banking," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 2(4), pages 105-117, May.
    15. Feng, Yong-qiang & Zhang, Fei-yang & Xu, Jing-wei & He, Zhi-xia & Zhang, Qiang & Xu, Kang-jing, 2023. "Parametric analysis and multi-objective optimization of biomass-fired organic Rankine cycle system combined heat and power under three operation strategies," Renewable Energy, Elsevier, vol. 208(C), pages 431-449.
    16. Iveta Katelo & Irena Kokina & Vitālijs Raščevskis, 2022. "Quality assessment of public services in Latvia," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 9(4), pages 359-379, June.
    17. Qun Niu & Han Wang & Ziyuan Sun & Zhile Yang, 2019. "An Improved Bare Bone Multi-Objective Particle Swarm Optimization Algorithm for Solar Thermal Power Plants," Energies, MDPI, vol. 12(23), pages 1-22, November.
    18. VENCATAYA Lomendra & PUDARUTH Sharmila & JUWAHEER Roubina TD & DIRPAL Ganess & SUMODHEE Nabeelah Meh Zabeen, 2019. "Assessing The Impact Of Service Quality Dimensions On Customer Satisfaction In Commercial Banks Of Mauritius," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 14(1), pages 259-270, April.
    19. Jiu-Ying Dong & Shu-Ping Wan, 2016. "Virtual enterprise partner selection integrating LINMAP and TOPSIS," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 67(10), pages 1288-1308, October.
    20. Starke, Allan R. & Cardemil, José M. & Escobar, Rodrigo & Colle, Sergio, 2018. "Multi-objective optimization of hybrid CSP+PV system using genetic algorithm," Energy, Elsevier, vol. 147(C), pages 490-503.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:ejores:v:81:y:1995:i:2:p:249-258. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/eor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.