Designing a quality control system in a service organization: A goal programming case study
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- V. Srinivasan & Allan Shocker, 1973. "Linear programming techniques for multidimensional analysis of preferences," Psychometrika, Springer;The Psychometric Society, vol. 38(3), pages 337-369, September.
- Berry, Leonard L. & Zeithaml, Valarie A. & Parasuraman, A., 1985. "Quality counts in services, too," Business Horizons, Elsevier, vol. 28(3), pages 44-52.
- Schniederjans, Marc J. & Santhanam, Radhika, 1993. "A multi-objective constrained resource information system project selection method," European Journal of Operational Research, Elsevier, vol. 70(2), pages 244-253, October.
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