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Does communicating safety matter?

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  • Wang, Fatima
  • Lopez, Carmen

Abstract

Tourists generally prefer to visit safe destinations. However, it is rare to see safety messages in promotional materials. Does communicating safety in destination-branding campaigns matter to tourists? We use an experimental design to explore the relationship between safety messages and visit intentions. The results show that the extent to which safety messages increase visit intentions depends on tourists’ risk propensity and self-efficacy in travel planning. The effect of safety messages is greater for low-risk-propensity respondents than for high-risk-propensity respondents; it is also greater for respondents with high (compared to low) self-efficacy in travel planning. We conclude that safety messages help to promote a destination, subject to the moderating influence of cognitive tendencies.

Suggested Citation

  • Wang, Fatima & Lopez, Carmen, 2020. "Does communicating safety matter?," Annals of Tourism Research, Elsevier, vol. 80(C).
    • Handle: RePEc:eee:anture:v:80:y:2020:i:c:s0160738319301628
    DOI: 10.1016/j.annals.2019.102805
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    2. Maja Turnšek & Mitja Gorenak & Boštjan Brumen & Janez Mekinc & Marjetka Rangus & Tanja Lešnik Štuhec, 2020. "Perceived Threat of COVID-19 and Future Travel Avoidance: Results from an Early Convenient Sample in Slovenia," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 3-19.
    3. Maja Turnšek & Mitja Gorenak & Boštjan Brumen & Janez Mekinc & Marjetka Rangus & Tanja Lešnik Štuhec, 2020. "Perceived Threat of COVID-19 and Future Travel Avoidance: Results from an Early Convenient Sample in Slovenia," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 3-19.
    4. Agarwal, Sheela & Page, Stephen J. & Mawby, Rob, 2021. "Tourist security, terrorism risk management and tourist safety," Annals of Tourism Research, Elsevier, vol. 89(C).
    5. Gilboa, Shaked & Seger-Guttmann, Tali & Partouche-Sebban, Judith, 2022. "Increasing customer loyalty and WOM in an age of terror: Cross-cultural development and validation of the customers’ reactions to terror scale (CRTS)," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).

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