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Humanising algorithmic management systems

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  • Jianu, Brana
  • Tussyadiah, Iis P.
  • Miller, Graham

Abstract

This study proposes that the humanisation of algorithmic management systems can emerge through the organisational sociomaterial dynamics, co-created through practice. Drawing on 30 semi-structured interviews with hospitality and algorithmic management stakeholders, and public documents analysis, we propose a framework of algorithmic management in hospitality workplaces as a sociomaterial accomplishment. We show that managerial and employee practices are performatively co-constituted with algorithmic affordances through ongoing sociomaterial enactments, configured by strategic modalities of (in)visibility. These visibility regimes actively structure conditions of power, influencing the extent to which algorithmic management is enacted as (de)humanising.

Suggested Citation

  • Jianu, Brana & Tussyadiah, Iis P. & Miller, Graham, 2025. "Humanising algorithmic management systems," Annals of Tourism Research, Elsevier, vol. 115(C).
    • Handle: RePEc:eee:anture:v:115:y:2025:i:c:s0160738325001276
    DOI: 10.1016/j.annals.2025.104021
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    References listed on IDEAS

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    1. Xiaoxue Zhang & Dingyao Yu & Jiasi Yang, 2025. "Discovering the Dark Side of AI and Algorithmic HRM: Evidence from Negative Experiences of Employees on Online Delivery Platforms," SAGE Open, , vol. 15(4), pages 21582440251, December.

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