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Externalización de procesos de negocio en tecnologías de la información y la gestión estratégica del conocimiento. Una revisión de la literatura

Listed author(s):
  • Julio Cesar Acosta Prado

    ()

  • Reynaldo Hernández Reyes

    ()

Registered author(s):

    El propósito de esta revisión de literatura es analizar si existe relación entre la externalización de procesos de negocio (EPN) en tecnologías de la información (TI) y, la gestión estratégica del conocimiento (GEC). El estudio realizado permitió conocer las principales aproximaciones que se han venido conformando, desde la década de los ochenta hasta la actualidad y que, a su vez, han marcado el enfoque investigativo en ambas áreas. Desde el punto de vista teórico, la principal contribución del estudio es la vinculación de dos marcos conceptuales (externalización de procesos de negocio y gestión estratégica del conocimiento), que apenas han sido tratados en conjunto en investigaciones precedentes sobre el tema. Desde un punto de vista práctico, los hallazgos identifican que la EPN en TI tiene efectos directos e indirectos al interior de las organizaciones, que influyen de forma positiva o negativa en la GEC para alcanzar competitividad y, por ende, éxito empresarial. ****** The purpose of this literature review is to know if there’s relationship between the business process outsourcing (BPO) in the area of information technology (IT) and strategic management of knowledge (SMK). The study allowed establishing the main approaches from the 80’s until present times marking the investigative focus on both areas. From the theoretical point of view, the principal contribution of the study is the entailment of two conceptual frames (Business Process Outsourcing and Strategic Knowledge Management), that have barely been treated together in preceding investigations about the subject. From the practical point of view, the findings identify that BPO in IT has direct and indirect effects in the interior of organizations, that it influences of way positive and negative in the SMK to obtain competitiveness and thereby business success.

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    Article provided by UNIVERSIDAD AUTONOMA DEL CARIBE in its journal DIMENSIÓN EMPRESARIAL.

    Volume (Year): (2012)
    Issue (Month): (December)
    Pages:

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    Handle: RePEc:col:000461:011141
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    1. Jay B. Barney, 1986. "Strategic Factor Markets: Expectations, Luck, and Business Strategy," Management Science, INFORMS, vol. 32(10), pages 1231-1241, October.
    2. Fama, Eugene F & Jensen, Michael C, 1983. "Separation of Ownership and Control," Journal of Law and Economics, University of Chicago Press, vol. 26(2), pages 301-325, June.
    3. Williamson, Oliver E, 1979. "Transaction-Cost Economics: The Governance of Contractural Relations," Journal of Law and Economics, University of Chicago Press, vol. 22(2), pages 233-261, October.
    4. Ulset, Svein, 1996. "R&D outsourcing and contractual governance: An empirical study of commercial R&D projects," Journal of Economic Behavior & Organization, Elsevier, vol. 30(1), pages 63-82, July.
    5. Jensen, Michael C. & Meckling, William H., 1976. "Theory of the firm: Managerial behavior, agency costs and ownership structure," Journal of Financial Economics, Elsevier, vol. 3(4), pages 305-360, October.
    6. Shelanski, Howard A & Klein, Peter G, 1995. "Empirical Research in Transaction Cost Economics: A Review and Assessment," Journal of Law, Economics and Organization, Oxford University Press, vol. 11(2), pages 335-361, October.
    7. Nonaka, Ikujiro & Reinmoeller, Patrick & Senoo, Dai, 1998. "The 'ART' of knowledge:: Systems to capitalize on market knowledge," European Management Journal, Elsevier, vol. 16(6), pages 673-684, December.
    8. Foss, Nicolai J. (ed.), 1997. "Resources, Firms, and Strategies: A Reader in the Resource-Based Perspective," OUP Catalogue, Oxford University Press, number 9780198781790.
    9. Tyndale, Peter, 2002. "A taxonomy of knowledge management software tools: origins and applications," Evaluation and Program Planning, Elsevier, vol. 25(2), pages 183-190, May.
    10. Coyne, Kevin P., 1986. "Sustainable competitive advantage--What it is, what it isn't," Business Horizons, Elsevier, vol. 29(1), pages 54-61.
    11. S.A. Lippman & R.P. Rumelt, 1982. "Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency under Competition," Bell Journal of Economics, The RAND Corporation, vol. 13(2), pages 418-438, Autumn.
    12. Hartmut Egger & Peter Egger, 2000. "Outsourcing and skill-specific employment in a small economy: Austria and the fall of the Iron Curtain," Economics working papers 2000-24, Department of Economics, Johannes Kepler University Linz, Austria.
    13. Volker Mahnke & Mikkel Lucas Overby & Jan Vang, 2005. "Strategic Outsourcing of IT Services: Theoretical Stocktaking and Empirical Challenges," Industry and Innovation, Taylor & Francis Journals, vol. 12(2), pages 205-253.
    14. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and the Sustainability of Competitive Advantage: Reply," Management Science, INFORMS, vol. 35(12), pages 1514-1514, December.
    15. George A. Akerlof, 1970. "The Market for "Lemons": Quality Uncertainty and the Market Mechanism," The Quarterly Journal of Economics, Oxford University Press, vol. 84(3), pages 488-500.
    16. Vatafu Eliza Ramona, 2010. "Knowledge Management - The Key Resource For Become Competitive," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 1(1), pages 1-7, December.
    17. Pankaj Ghemawat, 1991. "Market Incumbency and Technological Inertia," Marketing Science, INFORMS, vol. 10(2), pages 161-171.
    18. Ingemar Dierickx & Karel Cool, 1989. "Asset Stock Accumulation and Sustainability of Competitive Advantage," Management Science, INFORMS, vol. 35(12), pages 1504-1511, December.
    19. Mang, Paul Y., 1998. "Exploiting innovation options: an empirical analysis of R& D-intensive firms," Journal of Economic Behavior & Organization, Elsevier, vol. 35(2), pages 229-242, April.
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