IDEAS home Printed from https://ideas.repec.org/a/bpd/articl/v3y2020i1jbpa.31.114.html
   My bibliography  Save this article

Testing the open government recipe: Are vision and voice good governance ingredients?

Author

Listed:
  • Alex Ingrams

    (Leiden University)

  • Wesley Kaufmann

    (Tilburg University)

  • Daan Jacobs

    (Tilburg University)

Abstract

Existing research shows that open government can result in better governance outcomes. However, there remains a gap in our understanding of how open government’s two component dimensions of transparency and participation – “vision†and “voice†– affect governance outcomes, and how they relate to each other within public decision-making. We use a survey experiment to test the impact of transparency and participation on a range of governance outcomes (satisfaction, perception of fairness, and trust) in a municipal decision-making process. The findings show that both transparency and participation positively affect these governance outcomes. However, we do not find support for an interaction effect of transparency and participation. Implications for research and practitioners are discussed.

Suggested Citation

  • Alex Ingrams & Wesley Kaufmann & Daan Jacobs, 2020. "Testing the open government recipe: Are vision and voice good governance ingredients?," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 3(1).
    • Handle: RePEc:bpd:articl:v:3:y:2020:i:1:jbpa.31.114
    DOI: 10.30636/jbpa.31.114
    as

    Download full text from publisher

    File URL: https://journal-bpa.org/index.php/jbpa/article/download/114/60
    Download Restriction: no
    File URL: https://libkey.io/10.30636/jbpa.31.114?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Angela M. Evans & Adriana Campos, 2013. "Open Government Initiatives: Challenges of Citizen Participation," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 32(1), pages 172-185, January.
    2. Johnson, Devon & Grayson, Kent, 2005. "Cognitive and affective trust in service relationships," Journal of Business Research, Elsevier, vol. 58(4), pages 500-507, April.
    3. Kendall Funk, 2019. "If the shoe fits: Gender role congruity and evaluations of public managers," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 2(1).
    4. Wesley Kaufmann & Lars Tummers, 2017. "The negative effect of red tape on procedural satisfaction," Public Management Review, Taylor & Francis Journals, vol. 19(9), pages 1311-1327, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Lee, Liane W.Y. & Tang, Yiming & Yip, Leslie S.C. & Sharma, Piyush, 2018. "Managing customer relationships in the emerging markets – guanxi as a driver of Chinese customer loyalty," Journal of Business Research, Elsevier, vol. 86(C), pages 356-365.
    2. Abood Khaled Alamoudi & Rotimi Boluwatife Abidoye & Terence Y. M. Lam, 2022. "The Impact of Stakeholders’ Management Measures on Citizens’ Participation Level in Implementing Smart Sustainable Cities," Sustainability, MDPI, vol. 14(24), pages 1-21, December.
    3. Sarstedt, Marko & Wilczynski, Petra & Melewar, T.C., 2013. "Measuring reputation in global markets—A comparison of reputation measures’ convergent and criterion validities," Journal of World Business, Elsevier, vol. 48(3), pages 329-339.
    4. Osama Sohaib & Kyeong Kang & Mohammad Nurunnabi, 2018. "Gender-Based iTrust in E-Commerce: The Moderating Role of Cognitive Innovativeness," Sustainability, MDPI, vol. 11(1), pages 1-16, December.
    5. Zur, Andrew & Leckie, Civilai & Webster, Cynthia M., 2012. "Cognitive and affective trust between Australian exporters and their overseas buyers," Australasian marketing journal, Elsevier, vol. 20(1), pages 73-79.
    6. Lionel Nicod & Sylvie Llosa, 2018. "How should customers be trained in their role as coproducers? The influence of training and its characteristics on the benefits of coproduction," Post-Print hal-03513344, HAL.
    7. Gordon Liu & Catherine Liston-Heyes & Wai-Wai Ko, 2010. "Employee Participation in Cause-Related Marketing Strategies: A Study of Management Perceptions from British Consumer Service Industries," Journal of Business Ethics, Springer, vol. 92(2), pages 195-210, March.
    8. Edwards, Chase J. & Bendickson, Joshua S. & Baker, Brent L. & Solomon, Shelby J., 2020. "Entrepreneurship within the history of marketing," Journal of Business Research, Elsevier, vol. 108(C), pages 259-267.
    9. Afful-Dadzie, Eric & Afful-Dadzie, Anthony, 2017. "Liberation of public data: Exploring central themes in open government data and freedom of information research," International Journal of Information Management, Elsevier, vol. 37(6), pages 664-672.
    10. Marcus Adam, 2018. "The Role of Human Resource Management (HRM) for the Implementation of Sustainable Product-Service Systems (PSS)—An Analysis of Fashion Retailers," Sustainability, MDPI, vol. 10(7), pages 1-27, July.
    11. Jung Lee & Jae-Nam Lee & Bernard C. Y. Tan, 2015. "Antecedents of cognitive trust and affective distrust and their mediating roles in building customer loyalty," Information Systems Frontiers, Springer, vol. 17(1), pages 159-175, February.
    12. Davidoff, Thomas & Gerhard, Patrick & Post, Thomas, 2017. "Reverse mortgages: What homeowners (don’t) know and how it matters," Journal of Economic Behavior & Organization, Elsevier, vol. 133(C), pages 151-171.
    13. Simona-Mihaela TRIF, 2012. "Antecedents and consequences of relationship quality. A case study of banking sector in Romania," Timisoara Journal of Economics, West University of Timisoara, Romania, Faculty of Economics and Business Administration, vol. 5(18), pages 253-271.
    14. Matemba, Elizabeth D. & Li, Guoxin, 2018. "Consumers' willingness to adopt and use WeChat wallet: An empirical study in South Africa," Technology in Society, Elsevier, vol. 53(C), pages 55-68.
    15. Yue-Ming Guo & Wai-Ling Ng & Fei Hao & Chen Zhang & Shu-Xu Liu & Adil Masud Aman, 2023. "Trust in Virtual Interaction: The Role of Avatars in Sustainable Customer Relationships," Sustainability, MDPI, vol. 15(18), pages 1-17, September.
    16. Scarpi, Daniele & Pizzi, Gabriele & Raggiotto, Francesco & Mason, Michela, 2018. "A qualitative comparative analysis (QCA) of satisfaction toward extreme sporting Events," Australasian marketing journal, Elsevier, vol. 26(4), pages 358-368.
    17. Shirie Pui Shan Ho & Amy Wong, 2023. "The role of customer personality in premium banking services," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(2), pages 285-305, June.
    18. James K. C. Chen & Thitima Sriphon, 2022. "Authentic Leadership, Trust, and Social Exchange Relationships under the Influence of Leader Behavior," Sustainability, MDPI, vol. 14(10), pages 1-32, May.
    19. Andrew Robson & Mark Ojeme & Nigel Coates, 2016. "The SMEs’ perspective of trust in a B2B relationship," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 21(2), pages 103-112, June.
    20. Claudio Aqueveque & Catherine Encina, 2010. "Corporate Behavior, Social Cynicism, and Their Effect on Individuals’ Perceptions of the Company," Journal of Business Ethics, Springer, vol. 91(2), pages 311-324, February.

    More about this item

    Keywords

    Open government; Transparency; Participation; Survey experiment;
    All these keywords.

    JEL classification:

    • D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making
    • D72 - Microeconomics - - Analysis of Collective Decision-Making - - - Political Processes: Rent-seeking, Lobbying, Elections, Legislatures, and Voting Behavior
    • Z00 - Other Special Topics - - General - - - General
    • D90 - Microeconomics - - Micro-Based Behavioral Economics - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bpd:articl:v:3:y:2020:i:1:jbpa.31.114. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sebastian Jilke (email available below). General contact details of provider: http://journal-bpa.org .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.