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The negative effect of red tape on procedural satisfaction

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  • Wesley Kaufmann
  • Lars Tummers

Abstract

In this study, we aim to replicate and extend the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher level of red tape is indeed associated with lower procedural satisfaction. We also find support for a statistically significant interaction between red tape and political ideology; the negative effect of red tape on procedural satisfaction is stronger for individuals with more conservative political views. These findings confirm the pathological nature of red tape and affirm the relevance of experimental red tape research.

Suggested Citation

  • Wesley Kaufmann & Lars Tummers, 2017. "The negative effect of red tape on procedural satisfaction," Public Management Review, Taylor & Francis Journals, vol. 19(9), pages 1311-1327, October.
    • Handle: RePEc:taf:rpxmxx:v:19:y:2017:i:9:p:1311-1327
    DOI: 10.1080/14719037.2016.1210907
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    Cited by:

    1. Paula M. G. Veen-Dirks & Marijke C. Leliveld & Wesley Kaufmann, 2021. "The effect of enabling versus coercive performance measurement systems on procedural fairness and red tape," Journal of Management Control: Zeitschrift für Planung und Unternehmenssteuerung, Springer, vol. 32(2), pages 269-294, June.
    2. Alex Ingrams & Wesley Kaufmann & Daan Jacobs, 2020. "Testing the open government recipe: Are vision and voice good governance ingredients?," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 3(1).
    3. Madsen, Jonas Krogh & Mikkelsen, Kim Sass & Moynihan, Donald, 2020. "Burdens, Sludge, Ordeals, Red Tape, Oh My! A User’s Guide to the Study of Frictions," SocArXiv qfykb, Center for Open Science.
    4. Stuart Shapiro & Debra Borie-Holtz, 2020. "Small business response to regulation: incorporating a behavioral perspective," Palgrave Communications, Palgrave Macmillan, vol. 7(1), pages 1-9, December.

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