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Learning from Conformance Quality Failures That Triggered Product Recalls: The Role of Direct and Indirect Experience

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  • David C. Hall
  • Tracy D. Johnson-Hall

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  • David C. Hall & Tracy D. Johnson-Hall, 2017. "Learning from Conformance Quality Failures That Triggered Product Recalls: The Role of Direct and Indirect Experience," Journal of Supply Chain Management, Institute for Supply Management, vol. 53(4), pages 13-36, October.
    • Handle: RePEc:bla:jscmgt:v:53:y:2017:i:4:p:13-36
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    File URL: http://hdl.handle.net/10.1111/jscm.12143
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    Cited by:

    1. Astvansh, Vivek & Eshghi, Kamran, 2023. "The effects of regulatory investigation, supplier defect, and product age on stock investors’ reaction to an automobile recall," Journal of Business Research, Elsevier, vol. 167(C).
    2. Hall, David C. & Johnson-Hall, Tracy D., 2021. "Recall effectiveness, strategy, and task complexity in the U.S. meat and poultry industry," International Journal of Production Economics, Elsevier, vol. 234(C).
    3. Anindita Chakravarty & Alok R. Saboo & Guiyang Xiong, 2022. "Marketing's and Operations' Roles in Product Recall Prevention: Antecedents and Consequences," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1174-1190, March.
    4. Barker, Jordan M. & Gibson, Andrew R. & Hofer, Adriana R. & Hofer, Christian & Moussaoui, Issam & Scott, Marc A., 2021. "A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 146(C).
    5. David J. Ketchen & Lutz Kaufmann & Craig R. Carter, 2022. "Configurational approaches to theory development in supply chain management: Leveraging underexplored opportunities," Journal of Supply Chain Management, Institute for Supply Management, vol. 58(3), pages 71-88, July.
    6. Julia Hartmann & Sebastian Forkmann & Sabine Benoit & Stephan C. Henneberg, 2022. "A consumer perspective on managing the consequences of chain liability," Journal of Supply Chain Management, Institute for Supply Management, vol. 58(4), pages 58-89, October.
    7. John Ni & Alexander Borisov & Sachin Modi & Xiaowen Huang, 2023. "Learning from failure: The implications of product recalls for firm innovation," Journal of Supply Chain Management, Institute for Supply Management, vol. 59(3), pages 42-64, July.
    8. David C. Hall & Tracy D. Johnson-Hall, 2021. "The value of downstream traceability in food safety management systems: an empirical examination of product recalls," Operations Management Research, Springer, vol. 14(1), pages 61-77, June.
    9. Li, Huashan & Bapuji, Hari & Talluri, Srinivas & Singh, Prakash J., 2022. "A Cross-disciplinary review of product recall research: A stakeholder-stage framework," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 163(C).

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