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Relationship Determinants of Performance in Service Triads: A Configurational Approach

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  • Antonios Karatzas
  • Mark Johnson
  • Marko Bastl

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  • Antonios Karatzas & Mark Johnson & Marko Bastl, 2016. "Relationship Determinants of Performance in Service Triads: A Configurational Approach," Journal of Supply Chain Management, Institute for Supply Management, vol. 52(3), pages 28-47, July.
  • Handle: RePEc:bla:jscmgt:v:52:y:2016:i:3:p:28-47
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    File URL: http://hdl.handle.net/10.1111/jscm.12109
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    References listed on IDEAS

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    1. Peterson, Robert A, 1994. " A Meta-analysis of Cronbach's Coefficient Alpha," Journal of Consumer Research, Oxford University Press, vol. 21(2), pages 381-391, September.
    2. Meuer, Johannes & Rupietta, Christian & Backes-Gellner, Uschi, 2015. "Layers of co-existing innovation systems," Research Policy, Elsevier, vol. 44(4), pages 888-910.
    3. Kevin Zheng Zhou & Laura Poppo & Zhilin Yang, 2008. "Relational ties or customized contracts? An examination of alternative governance choices in China," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 39(3), pages 526-534, April.
    4. Contractor, Farok J. & Kumar, Vikas & Kundu, Sumit K., 2007. "Nature of the relationship between international expansion and performance: The case of emerging market firms," Journal of World Business, Elsevier, vol. 42(4), pages 401-417, December.
    5. Fernando F. Suarez & Michael A. Cusumano & Steven J. Kahl, 2013. "Services and the Business Models of Product Firms: An Empirical Analysis of the Software Industry," Management Science, INFORMS, vol. 59(2), pages 420-435, November.
    6. Saccani, Nicola & Visintin, Filippo & Rapaccini, Mario, 2014. "Investigating the linkages between service types and supplier relationships in servitized environments," International Journal of Production Economics, Elsevier, vol. 149(C), pages 226-238.
    7. repec:eee:ijrema:v:31:y:2014:i:3:p:280-292 is not listed on IDEAS
    8. Johnson, Mark & Mena, Carlos, 2008. "Supply chain management for servitised products: A multi-industry case study," International Journal of Production Economics, Elsevier, vol. 114(1), pages 27-39, July.
    9. Ragin, Charles C., 2006. "Set Relations in Social Research: Evaluating Their Consistency and Coverage," Political Analysis, Cambridge University Press, vol. 14(03), pages 291-310, June.
    10. Yusoon Kim & Thomas Y. Choi, 2015. "Deep, Sticky, Transient, and Gracious: An Expanded Buyer–Supplier Relationship Typology," Journal of Supply Chain Management, Institute for Supply Management, vol. 51(3), pages 61-86, July.
    11. Akbar Zaheer & Bill McEvily & Vincenzo Perrone, 1998. "Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance," Organization Science, INFORMS, vol. 9(2), pages 141-159, April.
    12. Regis Terpend & Daniel R. Krause, 2015. "Competition or Cooperation? Promoting Supplier Performance with Incentives Under Varying Conditions of Dependence," Journal of Supply Chain Management, Institute for Supply Management, vol. 51(4), pages 29-53, October.
    13. Guo, Lei & Ng, Irene, 2011. "The co-production of equipment-based services: An interpersonal approach," European Management Journal, Elsevier, vol. 29(1), pages 43-50, February.
    14. Erin Anderson & David C. Schmittlein, 1984. "Integration of the Sales Force: An Empirical Examination," RAND Journal of Economics, The RAND Corporation, vol. 15(3), pages 385-395, Autumn.
    15. Laura Poppo & Kevin Zheng Zhou & Todd R. Zenger, 2008. "Examining the Conditional Limits of Relational Governance: Specialized Assets, Performance Ambiguity, and Long-Standing Ties," Journal of Management Studies, Wiley Blackwell, vol. 45(7), pages 1195-1216, November.
    16. Droge, Cornelia & Vickery, Shawnee K. & Jacobs, Mark A., 2012. "Does supply chain integration mediate the relationships between product/process strategy and service performance? An empirical study," International Journal of Production Economics, Elsevier, vol. 137(2), pages 250-262.
    17. Donal Crilly, 2011. "Predicting stakeholder orientation in the multinational enterprise: A mid-range theory," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 42(5), pages 694-717, June.
    18. Wolfgang Ulaga & Andreas Eggert & Jens Hogreve & Eva Muenkhoff, 2011. "Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis," Post-Print hal-00632809, HAL.
    19. Sergio G. Lazzarini & Danny P. Claro & Luiz F. Mesquita, 2008. "Buyer-Supplier and Supplier-Supplier Alliances: Do They Reinforce or Undermine One Another?," Journal of Management Studies, Wiley Blackwell, vol. 45(3), pages 561-584, May.
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