Organizational Consequences Of Emotional Labour In Mangenent
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References listed on IDEAS
- Hsee, Christopher K & Kunreuther, Howard C, 2000. "The Affection Effect in Insurance Decisions," Journal of Risk and Uncertainty, Springer, vol. 20(2), pages 141-159, March.
- Mats Alvesson, 2002. "Identity Regulation as Organizational Control: Producing the Appropriate Individual," Journal of Management Studies, Wiley Blackwell, vol. 39(5), pages 619-644, July.
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Keywords
emotional labour; deep acting; surface acting; monitoring; recognition; Labor and Human Capital;Statistics
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