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Quality management in humanitarian operations and disaster relief management: a review and future research directions

Author

Listed:
  • Sachin Modgil

    (International Management Institute (IMI), Kolkata)

  • Rohit Kumar Singh

    (International Management Institute (IMI), Kolkata)

  • Cyril Foropon

    (Montpellier Business School (MBS), France)

Abstract

Quality management has been widely discussed in the literature, and recent special issues on humanitarian supply chains and relief operations have emphasized the increasing importance of quality management in this key emerging area. In this paper, we provide an extensive literature review in the field of quality management in humanitarian operations and disaster relief management. Our comprehensive review, comprising 61 articles published from 2009 to 2018, leads to the identification of enablers (e.g., transparency, policy framework), challenges (e.g., financial services, identity protection), and theory development approaches, as well as numerous research gaps that must be addressed.

Suggested Citation

  • Sachin Modgil & Rohit Kumar Singh & Cyril Foropon, 2022. "Quality management in humanitarian operations and disaster relief management: a review and future research directions," Annals of Operations Research, Springer, vol. 319(1), pages 1045-1098, December.
    • Handle: RePEc:spr:annopr:v:319:y:2022:i:1:d:10.1007_s10479-020-03695-5
    DOI: 10.1007/s10479-020-03695-5
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