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Content
May 2013, Volume 36, Issue 6
- 596-612 Language, cultural intelligence and expatriate success
by Kyle C. Huff - 613-638 Evaluating cloud computing services from a total cost of ownership perspective
by Marc Walterbusch & Benedikt Martens & Frank Teuteberg
April 2013, Volume 36, Issue 5
- 436-453 Microcredit position in micro and small enterprise performance: the Malaysian case
by Rosman Mahmood & M. Mohd Rosli - 454-477 Shop‐floor communication and process management for quality performance
by Jing Zeng & Phan Chi Anh & Yoshiki Matsui - 478-494 Impact of information sharing and green information systems
by Jeramy Meacham & Lisa Toms & Kenneth W. Green & Vikram S. Bhadauria - 495-527 Business agreements objectives and decisions: a field research
by Francesca Riccobono & Manfredi Bruccoleri & Giovanni Perrone - 528-544 Canadian public relations students' interest in government communication
by Jeremy Berry
March 2013, Volume 36, Issue 4
- 326-358 Marketing an Islamic index: perceived value of KMI30 Index
by Hameedah Sayani & Melodena Stephens Balakrishnan - 359-378 Customer‐centric corporate social responsibility
by Mamunur Rashid & Islam Abdeljawad & Siti Manisah Ngalim & M. Kabir Hassan - 379-387 Attributions and requirements of Islamic leadership
by Dahlena Sari Marbun - 388-399 Knowledge management in Islamic and conventional banks in the United Arab Emirates
by Yoosuf Cader & K. Kathleen O'Neill & Ayesha Ali Blooshi & Amena Ali Bakheet Al Shouq & Barra Hussain Mohamed Fadaaq & Farah Galal Ali - 400-416 An evaluation of corporate governance practices of Islamic banks versus Islamic bank windows of conventional banks
by Khuram Shahzad Bukhari & Hayat M. Awan & Faareha Ahmed - 417-430 Marketing of Shari'ah‐based financial products and investments in India
by Nasiruddin Jamaluddin
March 2013, Volume 36, Issue 3
- 216-238 Understanding efficiencies behind logistics service providers' green offerings
by Karin Isaksson & Maria Huge‐Brodin - 239-255 The paths from service quality dimensions to customer loyalty
by Olgun Kitapci & Ibrahim Taylan Dortyol & Zührem Yaman & Mustafa Gulmez - 256-277 Psychological aspects of succession in family business management
by Matthias Filser & Sascha Kraus & Stefan Märk - 278-295 The impact of physical changes on customer behavior
by Mark P. Mobach - 296-319 Getting real about ICT
by Stephen Fox
January 2013, Volume 36, Issue 2
- 112-135 Project management assets and project management performance outcomes
by Gita Mathur & Kam Jugdev & Tak Shing Fung - 136-152 Task structure and work outcomes
by Tejinder K. Billing & Rabi S. Bhagat & Emin Babakus - 153-172 The measurement of internal supply chain integration
by Chuda Basnet - 173-182 Growth or security? Regulatory focus determines work priorities
by Anna Steidle & Christine Gockel & Lioba Werth - 183-212 Acquisitions in knowledge‐intensive industries
by Angelo Riviezzo
January 2013, Volume 36, Issue 1
- 4-32 Effective international expansion strategies of emerging countries: the strategies that helped Arçelik
by Tanses Gülsoy & Özlem Özkanlı & Richard Lynch - 33-49 Paradoxes of social networking sites: an empirical analysis
by Weiling Zhuang & Maxwell K. Hsu & Kristen L. Brewer & Qian Xiao - 50-65 Are Chinese consumers created equally relational?
by Yujie Wei & Zhiyuan Li & James Burton & Joel Haynes - 66-88 How leaders impact employee creativity: a study of Indian R&D laboratories
by Vishal Gupta & Shailendra Singh - 89-108 Tacit knowledge sharing between IT workers
by Renata Borges
October 2012, Volume 35, Issue 12
- 1110-1133 Stakeholder relations and sustainability practices of US small and medium‐sized manufacturers
by Gregory Theyel & Kay Hofmann - 1134-1152 Collaborative research: opinions and information technology utilization potential
by Hande Kimiloglu & Meltem Ozturan & Asli Sencer Erdem - 1153-1169 Exploring the influence strategies used by children: an empirical study in India
by Monica Chaudhary & Aayushi Gupta - 1170-1186 Organizational citizenship behaviour in IT professionals: an expectancy theory approach
by Shih Yung Chou & John M. Pearson
September 2012, Volume 35, Issue 11
- 1004-1028 Facilitating the acquisition of strategic skills
by Diane H. Parente & John D. Stephan & Randy C. Brown - 1029-1045 Outsourcing: mass layoffs and displaced workers' experiences
by Boniface Michael & Rashmi Michael - 1046-1069 A method for matching customer integration with operational control of service processes
by Michael Leyer & Jürgen Moormann - 1070-1087 Strategic and tactical factors for successful ERP projects: insights from an Asian country
by Shahin Dezdar - 1088-1108 Financial performance of SMEs: impact of ownership structure and board composition
by Jaana Lappalainen & Mervi Niskanen
September 2012, Volume 35, Issue 10
- 904-926 RFID adoption and implementation in warehousing
by Barbara A. Osyk & B.S. Vijayaraman & Mahesh Srinivasan & Asoke Dey - 927-944 The impact of global economic crisis on SMEs
by Juha Soininen & Kaisu Puumalainen & Helena Sjögrén & Pasi Syrjä - 945-957 Prior experience, social network, and levels of entrepreneurial intentions
by Xiaohong Quan - 958-973 Work‐family conflict and its antecedents among Iranian operating room personnel
by Mina Beigi & Shiva Mirkhalilzadeh Ershadi & Melika Shirmohammadi - 974-997 Impact of ISO 9000 certification on firm performance: evidence from Brazil
by Francisco Starke & Rangamohan V. Eunni & Nuno Manoel Martins Dias Fouto & Claudio Felisoni de Angelo
August 2012, Volume 35, Issue 9
- 758-769 Using the law to protect the brand on social media sites
by Ross D. Petty - 770-790 Are social media replacing traditional media in terms of brand equity creation?
by Manfred Bruhn & Verena Schoenmueller & Daniela B. Schäfer - 791-817 The effect of web communities on consumers' initial trust in B2C e‐commerce websites
by Malaika Brengman & Farhod P. Karimov - 818-836 Do microblog postings influence consumer perceptions of retailers' e‐servicescapes?
by Gina A. Tran & David Strutton & David G. Taylor - 837-856 Trust intentions in readers of blogs
by James D. Doyle & Louise A. Heslop & Alex Ramirez & David Cray - 857-877 Customer engagement in a Facebook brand community
by Johanna Gummerus & Veronica Liljander & Emil Weman & Minna Pihlström - 878-899 “Like it or not”
by Keith S. Coulter & Anne Roggeveen
July 2012, Volume 35, Issue 8
- 664-675 From outsourcing to Cloud computing: evolution of IT services
by Subhankar Dhar - 676-692 Reverse logistics in Czech companies: increasing interest in performance measurement
by Radoslav Škapa & Alena Klapalová - 693-708 Do green mutual funds perform well?
by C. Edward Chang & Walt A. Nelson & H. Doug Witte - 709-726 Aligning organizational values in systems development projects
by W. Alec Cram - 727-749 Credit risk assessment and the impact of the New Basel Capital Accord on small and medium‐sized enterprises
by Ana Paula Matias Gama & Helena Susana Amaral Geraldes
June 2012, Volume 35, Issue 7
- 556-576 The role of organisational capabilities in the formation of value networks in public transport services
by Heiko Gebauer & Mikael Johnson & Bo Enquist - 577-601 IFRS and environmental accounting
by Minga Negash - 602-616 Is telework effective for organizations?
by Brittany Harker Martin & Rhiannon MacDonnell - 617-636 Client satisfaction in Indian banks: an empirical study
by Aayushi Gupta & Santosh Dev - 637-661 The balanced scorecard: the effects of feedback on performance evaluation
by Gerui (Grace) Kang & Amy Fredin
May 2012, Volume 35, Issue 6
- 462-472 The flexibility and benefits of operating a diverse fleet: an analysis using real options
by Stephen D. Treanor - 473-489 Strategic management: the case of NGOs in Palestine
by Farhad Analoui & Akram Samour - 490-511 Understanding managers of businesses in desert Australia
by Tricia Vilkinas & Greg Cartan & Judith Saebel - 512-530 Patronage factors of Malaysian local customers toward Islamic credit cards
by Hanudin Amin - 531-552 Designing for commitment in regional strategic networks
by Edith Andrésen & Helene Lundberg & Tommy Roxenhall
April 2012, Volume 35, Issue 5
- 352-378 Bilateral inter‐organizational learning in corporate venture capital activity
by Yi Yang - 379-404 Effects of borrowers' quality on the size of market response to bank loan announcements in China
by Yuan Zhang & Christopher Gan & Zhaohua Li - 405-418 Employees' feelings about more meetings
by Joseph A. Allen & Stephanie J. Sands & Stephanie L. Mueller & Katherine A. Frear & Mara Mudd & Steven G. Rogelberg - 419-440 The role of agent conscientiousness and reciprocity norm in employee layoff decisions
by Jin Li & Kuo‐Ting Hung & Chanchai Tangpong - 441-459 Technological imperatives in the internationalization process
by Vesna Sedoglavich
March 2012, Volume 35, Issue 3/4
- 177-191 An idea paper on leadership theory integration
by Gerry Larsson & Jarle Eid - 192-205 Transformational leadership and job‐related learning
by Mark Loon & Yet Mee Lim & Teck Heang Lee & Cai Lian Tam - 206-224 Antecedent and consequence factors of CEO turnover in Indonesia
by Lindrianasari & Jogiyanto Hartono - 225-244 The context of entrepreneurship education in Ethiopian universities
by Dugassa Tessema Gerba - 245-259 The dynamics of healthcare work practices
by Faraja T. Igira - 260-271 Conducting research interviews
by Jennifer Rowley - 272-288 Technology transfer in the Italian space industry: organizational issues and determinants
by Chiara Verbano & Karen Venturini - 289-308 Evaluating the critical determinants for adopting e‐market in Australian small‐and‐medium sized enterprises
by Xiaoxia Duan & Hepu Deng & Brian Corbitt - 309-325 Perceived justice in service recovery and switching intention
by Davoud Nikbin & Ishak Ismail & Malliga Marimuthu & Hamed Armesh - 326-347 When is going green good for company image?
by David Raska & Doris Shaw
January 2012, Volume 35, Issue 2
- 90-105 Examining thematic elements in strategic business risk
by Udechukwu Ojiako - 106-120 Capital structure theory and new technology firms: is there a match?
by Susan Coleman & Alicia Robb - 121-133 Encouraging CRM systems usage: a study among bank managers
by Joseph Vella & Albert Caruana - 134-156 Investigating reverse causality between human resource management policies and organizational performance in small firms
by Anastasia A. Katou - 157-172 Corporate sustainability: historical development and reporting practices
by Andreas Christofi & Petros Christofi & Seleshi Sisaye
January 2012, Volume 35, Issue 1
- 4-13 Competence management in maintenance: case – Finnish forest company
by Pia Heilmann & Jouni Heilmann - 14-31 Outsourcing and offshore outsourcing of information technology in major corporations
by Alan R. Peslak - 32-51 Can perceptual differences account for managerial success?
by Takao Inamori & Farhad Analoui & Nada Kakabadse - 52-68 Exploring marketing and relationships in software SMEs
by Sara Parry & Beata Kupiec‐Teahan & Jennifer Rowley - 69-88 The value relevance of accounting‐based performance measures in emerging economies
by Ibrahim El‐Sayed Ebaid
November 2011, Volume 34, Issue 12
- 1264-1279 The effects of cultural factors on innovation in a Thai SME
by Panida Rujirawanich & Ramzi Addison & Clive Smallman - 1280-1295 Celebrity advertising in the case of negative associations: discourse analysis of weblogs
by Ulun Akturan - 1296-1308 Some thoughts on the decline of pension schemes
by Julia A. Smith & Jade A. MacLaren - 1309-1334 Protecting from brand burn during times of crisis
by Melodena Stephens Balakrishnan - 1334-1350 A POS system based on the remote client‐server model in the small business environment
by Young‐Gyun Kim & Jaejoo Lim
October 2011, Volume 34, Issue 11
- 1153-1168 Challenges of sustainable environmental programs of foreign multinational enterprises in China
by Maria Lai‐Ling Lam - 1169-1189 Measuring supply chain efficiency from a green perspective
by Ilsuk Kim & Hokey Min - 1190-1201 Sustainable national income: information for attaining sustainability
by Roefie Hueting - 1202-1221 Environmental performance measures for supply chains
by A.M.A. El Saadany & M.Y. Jaber & M. Bonney - 1222-1236 On the environmental impacts of pallet management operations
by A. Mazeika Bilbao & A.L. Carrano & M. Hewitt & B.K. Thorn - 1237-1259 Building sustainability in logistics operations: a research agenda
by Asoke Dey & Paul LaGuardia & Mahesh Srinivasan
September 2011, Volume 34, Issue 10
- 1064-1077 The Toyota crisis: an economic, operational and strategic analysis of the massive recall
by Anthony P. Andrews & John Simon & Feng Tian & Jun Zhao - 1078-1086 A generational explanation for surges in managerial rhetorics
by Chris Papenhausen - 1087-1106 Cluster‐based global firms' use of local capabilities
by Poul Andersen & Anne Bøllingtoft - 1107-1124 Supply chain vs supply chain competition: a niche‐based approach
by Imoh Antai - 1125-1146 Firm‐specific versus industry structure factors in explaining performance variation
by Rifat Kamasak
August 2011, Volume 34, Issue 9
- 968-979 The inverse U curve relationship between software piracy and technological outputs in developed nations
by Peerayuth Charoensukmongkol & Ahmed Elkassabgi - 980-995 Evolutionary selection and variation in family businesses
by Anne Laakkonen & Juha Kansikas - 996-1017 Identifying vision realization factors at a Thai state enterprise
by Sooksan Kantabutra & Molraudee Saratun - 1018-1041 Cultural values from managers' and academicians' perspectives: the case of Turkey
by Mehmet Yusuf Yahyagil & Ayşe Begüm Ötken - 1042-1060 Cross‐functional make or buy decision process ownership
by Anna Moses
July 2011, Volume 34, Issue 8
- 857-868 Does CEO optimism affect strategic process?
by James R. Langabeer & Jami DelliFraine - 869-888 The effect of HRM practices on impersonal organizational trust
by Mika Vanhala & Riikka Ahteela - 889-909 Multinational corporations: the changing landscape
by Joseph T. Martelli & Patricia B. Abels - 910-926 Entrepreneurial social capital and cognitive model of innovation
by Yang Xu - 927-946 Global performance management: a research agenda
by Nina Hellqvist - 947-960 The declining association between earnings and returns
by Steve C. Lim & Taewoo Park
June 2011, Volume 34, Issue 7
- 732-753 New venture strategies and performance in a catching‐up economy
by Ioanna Deligianni & Irini Voudouris - 754-772 An evaluation of ocean container carrier selection criteria: an Indian shipper's perspective
by V. Kannan & S.K. Bose & N.G. Kannan - 773-789 Board information: meeting the evolving needs of corporate directors
by Marie‐Josée Roy - 790-809 An examination of pharmaceutical supply chain for artemisinin‐based combination therapies in Ghana
by David Asamoah & Patience Abor & Martin Opare - 810-820 A more accurate benchmark for daily electricity demand forecasts
by Jongbyung Jun & A. Tolga Ergün - 821-837 The propensity of e‐commerce usage: the influencing variables
by Michelle Bonera - 838-853 Accruals and the prediction of future cash flows
by Ibrahim El‐Sayed Ebaid
May 2011, Volume 34, Issue 6
- 626-648 Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
by Hardeep Chahal & Neetu Kumari - 649-662 Capturing consumer heterogeneity in loyalty evolution patterns
by Kanghyun Yoon & Thanh V. Tran - 663-677 Employee management systems and organizational contexts: a population ecology approach
by Timothy Bartram - 678-686 Perceived equity and unionization propensity in China
by Lei Wang - 687-701 Mixed methods: a research design for management doctoral dissertations
by Uma D. Jogulu & Jaloni Pansiri - 702-711 Legal implications of helping students find employment
by Bruce Elder & John Sneed - 712-726 The WTO, marketing and innovativeness capabilities of Vietnamese firms
by Tho D. Nguyen & Trang T.M. Nguyen
April 2011, Volume 34, Issue 5
- 496-518 Resources and international marketing strategy in export firms
by Emilio Ruzo & Fernando Losada & Antonio Navarro & José A. Díez - 519-540 Relationship between quality management information and operational performance
by Phan Chi Anh & Yoshiki Matsui - 541-552 Achieving mass customization through trust‐driven information sharing: a supplier's perspective
by Kun Liao & Zhongming Ma & Johnny Jiung‐Yee Lee & Ke Ke - 553-575 A qualitative approach to middle managers' competences
by Galanou Ekaterini - 576-594 Managerial cognition as bases of innovation in organization
by Lalit Manral - 595-608 The effects of hierarchical culture on knowledge management processes
by Shu‐Mei Tseng - 609-623 Building co‐operative knowledge through an unlearning context
by Juan Gabriel Cegarra‐Navarro & Narciso Arcas‐Lario
March 2011, Volume 34, Issue 4
- 366-385 Effective autonomy, organisational relationships and skilled jobs in subsidiaries
by Jens Gammelgaard & Frank McDonald & Heinz Tüselmann & Christoph Dörrenbächer & Andreas Stephan - 386-399 Managing telework: risks, fears and rules
by Pasi Pyöriä - 400-416 Investigation of the sponsor's role in project planning
by Timothy J. Kloppenborg & Debbie Tesch & Chris Manolis - 417-435 Effects of content class with endorsement and information relevancy on purchase intention
by Alex Wang & Carolyn Lin - 436-449 Examining the use of knowledge management during issue management
by Wei‐Tsong Wang - 450-476 Bounded self‐interest: a basis for constructive organizational politics
by George Gotsis & Zoe Kortezi - 477-490 The use of strategic planning tools and techniques by hotels in Jordan
by Jehad S. Aldehayyat & Adel A. Al Khattab & John R. Anchor
March 2011, Volume 34, Issue 3
- 252-265 Corporate governance and firm value as determinants of CEO compensation in Taiwan
by Shin‐Ping Lee & Hui‐Ju Chen - 266-283 The effects of firm performance on corporate governance
by M. Alix Valenti & Rebecca Luce & Clifton Mayfield - 284-293 Adaptation of allocation of resources and attention in response to external shocks
by Daniela P. Blettner - 294-310 Creating occupational groups using visual job classification
by Thomas A. Stetz & Scott B. Button & Dustin W. Scott - 311-324 Predicting long‐term business recovery four years after Hurricane Katrina
by Elizabeth Ann Dietch & Christy M. Corey - 325-336 Relationship marketing and the management of corporate image in the bank‐SME relationship
by Fatima Vegholm - 337-352 Utility maximization? An expectancy view of entrepreneurial persistence
by Daniel V. Holland - 353-363 Anti‐consumption of public services: vacci(not)ion for Swine Flu
by Melike Demirbag Kaplan & Yusuf Cem Kaplan
January 2011, Volume 34, Issue 2
- 156-171 Factors constraining the growth and survival of SMEs in Nigeria
by John O. Okpara - 172-185 Small business finance in Sub‐Saharan Africa: the case of Ghana
by Charles Amo Yartey - 186-206 Women's small and medium enterprises for poverty alleviation in Sub‐Saharan Africa
by E.M. Siringi - 207-220 Learning from business support in Africa
by David Irwin - 221-235 Challenges facing women entrepreneurs in Nigeria
by Daphne Halkias & Chinedum Nwajiuba & Nicholas Harkiolakis & Sylva M. Caracatsanis - 236-247 Recovering of micro credit in Nigeria
by Anayo D. Nkamnebe & Ellis I. Idemobi
January 2011, Volume 34, Issue 1
- 5-16 Making decision‐making research matter: some issues and remedies
by Paul C. Nutt - 17-33 Merger: institutional interplay with customer relationship management
by Pirjo Lukkari - 34-57 Are capital structure decisions of service SMEs different? Empirical evidence from Portugal
by Zélia Serrasqueiro - 58-74 Identification of domains for a new conceptual model of strategic entrepreneurship using the configuration approach
by Sascha Kraus & Ilkka Kauranen & Carl Henning Reschke - 75-97 Routines in enterprise application systems
by Arun Madapusi & Grant Miles - 98-110 Information and communications technology adoption and use in small and medium businesses
by Karen L. Middleton & Kent Byus - 111-132 Extending the “size matters” debate
by Ashish Malik & Venkataraman Nilakant - 133-147 The challenges for sustainable skills development in the UK automotive supply sector
by Keith Bevis
November 2010, Volume 33, Issue 12
- 1101-1112 Ownership structure and corporate diversification strategies of Chinese business groups
by Jun Zhao - 1113-1127 Addressing key sustainable supply chain management issues using rough set methodology
by Chunguang Bai & Joseph Sarkis & Xiaopeng Wei - 1128-1139 Efficient markets hypothesis and daily variation in small Pacific‐basin stock markets
by Jeffrey E. Jarrett - 1140-1157 Microfinance and gender considerations in developed countries
by Glòria Estapé‐Dubreuil & Consol Torreguitart‐Mirada - 1158-1173 The context matters
by Jarna Heinonen & Ulla Hytti & Thomas M. Cooney - 1174-1186 Gaming outcome of accountants and human capital theory: Macau evidence
by Philip Law - 1187-1208 Good to great: lessons for managers
by Greg Filbeck & Raymond Gorman & Diane Parente & Xin Zhao
September 2010, Volume 33, Issue 11
- 1022-1041 The impact of regulation and policy on radical eco‐innovation
by Alexander Leitner & Walter Wehrmeyer & Chris France - 1042-1053 Encouraging sustainable business practices using incentives: a practitioner's view
by Kimberly S. Goetz - 1054-1063 The value for service industry firms of environmental initiatives
by Susan R. Hume & Liam Gallagher - 1064-1082 Internet‐supported sustainability reporting: developments in Germany
by Christian Herzig & Jasmin Godemann - 1083-1096 Sustainable development management systems in global business organizations
by Ian Sealy & Walter Wehrmeyer & Chris France & Matt Leach
September 2010, Volume 33, Issue 10
- 947-960 Knowledge management, supply chain technologies, and firm performance
by Jamie D. Collins & William J. Worthington & Pedro M. Reyes & Marisabel Romero - 961-979 B2B e‐hubs and information integration in supply chain operations
by Xiaofeng Zhao & Hui Zhao & Jianrong Hou - 980-993 Downstream shift at a machinery manufacturer: the case of the remote technologies
by Teemu Laine & Jari Paranko & Petri Suomala - 994-1004 Impact of RFID technology utilization on operational performance
by Pamela J. Zelbst & Kenneth W. Green & Victor E. Sower - 1005-1015 An exploratory study of RFID implementation in the supply chain
by Suhong Li & Danielle Godon & John K. Visich
August 2010, Volume 33, Issue 9
- 865-876 Perceptions of organizational attractiveness
by Joel T. Nadler & Nicole L. Cundiff & Meghan R. Lowery & Stacy Jackson - 877-899 Introducing environmental concern in manufacturing strategies
by Glenn Johansson & Mats Winroth - 900-910 Leader behavior: gatekeeper to voluntary upward feedback
by Brandon Kilburn & Tommy Cates - 911-923 Predicting turnover intentions
by Chris Perryer & Catherine Jordan & Ian Firns & Antonio Travaglione - 924-939 The performance impact of business process standardization: HR case study insights
by Bjoern Muenstermann & Alexander von Stetten & Sven Laumer & Andreas Eckhardt
July 2010, Volume 33, Issue 8
- 784-797 Sex role orientation and conflict resolution in the joint purchase decisions of spouses
by Rina Makgosa - 798-810 Redistribution of wealth on merger announcements in India
by K. Ramakrishnan - 811-817 Personal financial planning attitudes: a preliminary study of graduate students
by David S. Murphy & Scott Yetmar - 818-826 Tourism and hospitality small and medium enterprises and environmental sustainability
by Abel D. Alonso & Alfred Ogle - 827-839 The effects of hierarchical culture on knowledge management processes
by Shu‐Mei Tseng - 840-859 Roles of foreign‐owned subsidiaries in a European peripheral economy
by Dimitris Manolopoulos
June 2010, Volume 33, Issue 7
- 673-682 Absorptive capacity and a failed cross‐border M&A
by Ping Deng - 683-700 Theory of constraints contributions to outbound logistics
by Fernando Bernardi de Souza & Sílvio R.I. Pires - 701-714 Aesthetics and spirituality in the Australian services sector
by Theodora Issa & David Pick - 715-733 Developing complex, business‐to‐business products: issues and implications
by Sreedhar Madhavaram & Radha Appan