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A sustainable urban logistics dashboard from the perspective of a group of operational managers

Author

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  • Joëlle Morana
  • Jesus Gonzalez-Feliu

Abstract

Purpose - – The purpose of this paper is to propose a sustainable dashboard for evaluating the sustainable performance of urban delivery systems from the perspective of operational logistics managers, one of the categories of stakeholders given less consideration by public authorities in their quest for consensus. Design/methodology/approach - – First, a synthesis of the main works on the subject is proposed to provide a common grid of economic, environmental and social/societal indicators for sustainable supply chain management (SSCM), after which the method for defining the dashboard is presented. This method is derived from a collaborative decision-support approach and applied to a panel of operational logistics managers. Using a co-constructive method, a group of experts is consulted first separately, then by small groups and then a group restitution and consensus search process is made to find an agreed-upon set of indicators. Findings - – The results show a difference between the indicators chosen in the individual phase and those defined in small groups. They also show a gap between classical expert-obtained indicators (mainly made by one or a small group of non-operational experts) and the proposed dashboard, made by and for operational managers. Originality/value - – The originality of the paper is that it addresses two issues (urban logistics evaluation and consensus search) by using methods of natural and active pedagogy and shows by an experimental method the interests and opportunities of collaboration in defining sets of indicators for urban logistics evaluation.

Suggested Citation

  • Joëlle Morana & Jesus Gonzalez-Feliu, 2015. "A sustainable urban logistics dashboard from the perspective of a group of operational managers," Management Research Review, Emerald Group Publishing Limited, vol. 38(10), pages 1068-1085, October.
    • Handle: RePEc:eme:mrrpps:v:38:y:2015:i:10:p:1068-1085
    DOI: 10.1108/MRR-11-2014-0260
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    Cited by:

    1. Rui Ren & Wanjie Hu & Jianjun Dong & Bo Sun & Yicun Chen & Zhilong Chen, 2019. "A Systematic Literature Review of Green and Sustainable Logistics: Bibliometric Analysis, Research Trend and Knowledge Taxonomy," IJERPH, MDPI, vol. 17(1), pages 1-25, December.
    2. Dandan He & Zhongfu Li & Chunlin Wu & Xin Ning, 2018. "An E-Commerce Platform for Industrialized Construction Procurement Based on BIM and Linked Data," Sustainability, MDPI, vol. 10(8), pages 1-21, July.
    3. Amaya, Johanna & Delgado-Lindeman, Maira & Arellana, Julian & Allen, Jaime, 2021. "Urban freight logistics: What do citizens perceive?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 152(C).
    4. Jesus Gonzalez-Feliu & Mario Chong & Jorge Vargas-Florez & Irineu de Brito & Carlos Osorio-Ramirez & Eric Piatyszek & Renato Quiliche Altamirano, 2020. "The Maturity of Humanitarian Logistics against Recurrent Crises," Social Sciences, MDPI, vol. 9(6), pages 1-22, May.
    5. Francesco Ciardiello & Andrea Genovese & Shucheng Luo & Antonino Sgalambro, 2023. "A game-theoretic multi-stakeholder model for cost allocation in urban consolidation centres," Annals of Operations Research, Springer, vol. 324(1), pages 663-686, May.
    6. Wanjie Hu & Jianjun Dong & Bon-gang Hwang & Rui Ren & Zhilong Chen, 2019. "A Scientometrics Review on City Logistics Literature: Research Trends, Advanced Theory and Practice," Sustainability, MDPI, vol. 11(10), pages 1-27, May.

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