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User generated content: the use of blogs for tourism organisations and tourism consumers

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Cited by:

  1. Zanfrillo, Alicia Inés & Artola, María Antonia, 2017. "Señales ofrecidas a través de los recursos de internet para reducir la incertidumbre de los consumidores de servicios de hospedaje," Nülan. Deposited Documents 2788, Universidad Nacional de Mar del Plata, Facultad de Ciencias Económicas y Sociales, Centro de Documentación.
  2. Joaquim Majó & Daissy Moya & Laura Vall-llosera, 2017. "Impacto de las redes sociales en los ingresos de los hoteles en Colombia, Ecuador y Perú," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 26(1), pages 147-162, December.
  3. Plank, Andreas, 2016. "The hidden risk in user-generated content: An investigation of ski tourers' revealed risk-taking behavior on an online outdoor sports platform," Tourism Management, Elsevier, vol. 55(C), pages 289-296.
  4. Cheng Chai & Yao Song & Zhenzhen Qin, 2021. "A Thousand Words Express a Common Idea? Understanding International Tourists’ Reviews of Mt. Huangshan, China, through a Deep Learning Approach," Land, MDPI, vol. 10(6), pages 1-15, May.
  5. Kim, Kun & Park, Oun-joung & Yun, Seunghyun & Yun, Haejung, 2017. "What makes tourists feel negatively about tourism destinations? Application of hybrid text mining methodology to smart destination management," Technological Forecasting and Social Change, Elsevier, vol. 123(C), pages 362-369.
  6. He, Wu & Zha, Shenghua & Li, Ling, 2013. "Social media competitive analysis and text mining: A case study in the pizza industry," International Journal of Information Management, Elsevier, vol. 33(3), pages 464-472.
  7. Ángeles Layuno Rosas & Jorge Magaz-Molina, 2023. "Contributions of Social Media to the Recognition, Assessment, Conservation, and Communication of Spanish Post-Industrial Landscapes," Land, MDPI, vol. 12(2), pages 1-19, January.
  8. Tseng, Chi & Wu, Bihu & Morrison, Alastair M. & Zhang, Jingru & Chen, Ying-chen, 2015. "Travel blogs on China as a destination image formation agent: A qualitative analysis using Leximancer," Tourism Management, Elsevier, vol. 46(C), pages 347-358.
  9. Jiacong Wu & Yu Wang & Ru Zhang & Jing Cai, 2018. "An Approach to Discovering Product/Service Improvement Priorities: Using Dynamic Importance-Performance Analysis," Sustainability, MDPI, vol. 10(10), pages 1-26, October.
  10. Cuomo, Maria Teresa & Tortora, Debora & Foroudi, Pantea & Giordano, Alex & Festa, Giuseppe & Metallo, Gerardino, 2021. "Digital transformation and tourist experience co-design: Big social data for planning cultural tourism," Technological Forecasting and Social Change, Elsevier, vol. 162(C).
  11. Daniel Palacios-Marqués & Salvador Roig-Dobón & Irene Comeig, 2017. "Background factors to innovation performance: results of an empirical study using fsQCA methodology," Quality & Quantity: International Journal of Methodology, Springer, vol. 51(5), pages 1939-1953, September.
  12. Simabur, Lisda Ariani & Sangadji, Suwandi S. & Rahman, Abd. & Koja, Nur Akbar A, 2023. "Exploring the Research Landscape of Marketing Communication in Tourism: A Bibliometric Analysis," OSF Preprints ygq4t, Center for Open Science.
  13. Narcís Bassols-Gardella & Lluís Coromina, 2022. "The perceived image of multi-asset tourist destinations: investigating congruence across different content types," Service Business, Springer;Pan-Pacific Business Association, vol. 16(1), pages 57-75, March.
  14. Nicoleta Andreea Neacsu & Anca Madar & Adrian Micu, 2015. "Marketing Strategies In The Rural Tourism From Romania," Risk in Contemporary Economy, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, pages 566-579.
  15. Arpan Kumar Kar & Sunil Kumar & P. Vigneswara Ilavarasan, 2021. "Modelling the Service Experience Encounters Using User-Generated Content: A Text Mining Approach," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 22(4), pages 267-288, December.
  16. Lisda Ariani Simabur & Suwandi S. Sangadji & Abd. Rahman & Nur Akbar A Koja, 2023. "Exploring the Research Landscape of Marketing Communication in Tourism: A Bibliometric Analysis," Studies in Media and Communication, Redfame publishing, vol. 11(7), pages 283-296, December.
  17. Sang M. Lee & Jin Sung Rha, 2018. "A network text analysis of published papers in service business, 2007–2017: research trends in the service sector," Service Business, Springer;Pan-Pacific Business Association, vol. 12(4), pages 809-831, December.
  18. Wee-Kheng Tan & Ching-Hsiang Lin, 2021. "Why do individuals word-of-mouth destinations they never visited?," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 131-149, March.
  19. Santiago Forgas-Coll & Ramon Palau-Saumell & Javier Sánchez-García & Juan Fandos-Roig, 2013. "Airline website loyalty formation and the moderating effects of gender and education," Service Business, Springer;Pan-Pacific Business Association, vol. 7(2), pages 255-274, June.
  20. Del Chiappa, Giacomo & Balboni, Bernardo, 2019. "Travellers’ choice of information sources and information channels for domestic trips," MPRA Paper 93998, University Library of Munich, Germany.
  21. Wang, Saerom & Kirillova, Ksenia & Lehto, Xinran, 2017. "Reconciling unsatisfying tourism experiences: Message type effectiveness and the role of counterfactual thinking," Tourism Management, Elsevier, vol. 60(C), pages 233-243.
  22. Sparks, Beverley A. & Perkins, Helen E. & Buckley, Ralf, 2013. "Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior," Tourism Management, Elsevier, vol. 39(C), pages 1-9.
  23. Shumpei Iinuma & Hidetsugu Nanba & Toshiyuki Takezawa, 2019. "Investigating the effectiveness of computer-produced summaries obtained from multiple travel blog entries," Information Technology & Tourism, Springer, vol. 21(1), pages 83-103, March.
  24. Xialei Duan & Lawal Mohammed Marafa & Chung-Shing Chan & Han Xu & Lewis T. O. Cheung, 2020. "Measuring the Gaps in the Projected Image and Perceived Image of Rural Tourism Destinations in China’s Yangtze River Delta," Sustainability, MDPI, vol. 12(12), pages 1-16, June.
  25. Yuxuan Lin & Ryosuke Shimoda, 2023. "Impact of Intellectualization of a Zoo through a FCEM-AHP and IPA Approach," Land, MDPI, vol. 12(1), pages 1-17, January.
  26. Sang-Gun Lee & Byeonghwa Park & Si-Hyeon Kim & Hong-Hee Lee, 2012. "Innovation and imitation effects in the mobile telecommunication service market," Service Business, Springer;Pan-Pacific Business Association, vol. 6(3), pages 265-278, September.
  27. Ana Jiménez-Zarco & María Martínez-Ruiz & Alicia Izquierdo-Yusta, 2011. "Key service innovation drivers in the tourism sector: empirical evidence and managerial implications," Service Business, Springer;Pan-Pacific Business Association, vol. 5(4), pages 339-360, December.
  28. Wee-Kheng Tan, 2018. "From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance," Service Business, Springer;Pan-Pacific Business Association, vol. 12(1), pages 65-84, March.
  29. Heejin Jung & Gyehee Lee & Kyungsuk Hur & Taegoo Terry Kim, 2018. "Online travel information value and its influence on the continuance usage intention of social media," Service Business, Springer;Pan-Pacific Business Association, vol. 12(1), pages 85-120, March.
  30. Maria Teresa Cuomo & Debora Tortora & Alessandro Danovi & Giuseppe Festa & Gerardino Metallo, 2022. "Toward a ‘New Normal’? Tourist Preferences Impact on Hospitality Industry Competitiveness," Corporate Reputation Review, Palgrave Macmillan, vol. 25(3), pages 212-225, August.
  31. Veronica Digiorgio, 2016. "Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities," Information Technology & Tourism, Springer, vol. 16(4), pages 347-373, December.
  32. Raluca-Mihaela SANDU & Mihaela ABĂLĂESEI, 2015. "Social Media And The Potential Of Weblogs In Marketing," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 8, pages 305-310, June.
  33. Bomi Song & Changyong Lee & Byungun Yoon & Yongtae Park, 2016. "Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses," Service Business, Springer;Pan-Pacific Business Association, vol. 10(4), pages 775-798, December.
  34. Andrea Runfola & Massimo Rosati & Simone Guercini, 2013. "New business models in online hotel distribution: emerging private sales versus leading IDS," Service Business, Springer;Pan-Pacific Business Association, vol. 7(2), pages 183-205, June.
  35. Jun Lee & Dong-Han Kim, 2022. "Urban Forest Visit Motivation Scale: Development and Validation," Sustainability, MDPI, vol. 15(1), pages 1-19, December.
  36. Guillermina Tormo-Carbó & Elies Seguí-Mas & Victor Oltra, 2014. "Web 2.0, social capital and work performance in service companies: the employees’ view," Service Business, Springer;Pan-Pacific Business Association, vol. 8(3), pages 439-452, September.
  37. repec:jtr:journl:v:6:y:2013:i:1:p:121-132 is not listed on IDEAS
  38. Stephen Nabareseh & Eric Afful-Dadzie & Petr Klimek, 2018. "Leveraging Fine-Grained Sentiment Analysis for Competitivity," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(02), pages 1-20, June.
  39. Lo, Iris Sheungting & McKercher, Bob & Lo, Ada & Cheung, Catherine & Law, Rob, 2011. "Tourism and online photography," Tourism Management, Elsevier, vol. 32(4), pages 725-731.
  40. Ana B. Casado-Díaz & Leonor M. Pérez-Naranjo & Ricardo Sellers-Rubio, 2017. "Aggregate consumer ratings and booking intention: the role of brand image," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 543-562, September.
  41. C. K. Bruce Wan & Kenny K. N. Chow & Cees J. P. M. de Bont & Paul Hekkert, 2020. "Finding synergy between oral and visual narratives on memorable and meaningful tourism experiences," Information Technology & Tourism, Springer, vol. 22(1), pages 107-130, March.
  42. Na Rang Kim & Soon Goo Hong, 2020. "Text mining for the evaluation of public services: the case of a public bike-sharing system," Service Business, Springer;Pan-Pacific Business Association, vol. 14(3), pages 315-331, September.
  43. Adamantia Pateli & Naoum Mylonas & Aggeliki Spyrou, 2020. "Organizational Adoption of Social Media in the Hospitality Industry: An Integrated Approach Based on DIT and TOE Frameworks," Sustainability, MDPI, vol. 12(17), pages 1-20, September.
  44. Lin-Lin Xue & Ching-Cheng Shen & Alastair M. Morrison & Li-Wen Kuo, 2021. "Online Tourist Behavior of the Net Generation: An Empirical Analysis in Taiwan Based on the AISAS Model," Sustainability, MDPI, vol. 13(5), pages 1-19, March.
  45. Beer, Simone & Braun, Alexander & Bühler, Pascal & Eling, Martin & Maas, Peter & Reichel, Lukas & Rüfenacht, Matthias & Schaper, Philipp & Schmeiser, Hato & Schreiber, Florian & Steiner, Philipp Hendr, 2017. "Assekuranz 2025: Quo vadis?," I.VW HSG Schriftenreihe, University of St.Gallen, Institute of Insurance Economics (I.VW-HSG), volume 63, number 63.
  46. Taegoo Terry Kim & Osman M. Karatepe & Gyehee Lee, 2019. "Test of an integrative model of travel-related social media users’ switching intentions," Service Business, Springer;Pan-Pacific Business Association, vol. 13(2), pages 339-361, June.
  47. Lara Penco & Marco Remondino & De Falco Salvatore Esposito, 2013. "L?effetto dei blog e del passaparola virtuale sul processo decisionale dei crocieristi: un?analisi con simulazione ad agenti," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2013(3), pages 371-391.
  48. Egbert Van der Zee & Dario Bertocchi, 2018. "Finding patterns in urban tourist behaviour: a social network analysis approach based on TripAdvisor reviews," Information Technology & Tourism, Springer, vol. 20(1), pages 153-180, December.
  49. Wu He & Feng-Kwei Wang, 2016. "A process-based framework of using social media to support innovation process," Information Technology and Management, Springer, vol. 17(3), pages 263-277, September.
  50. DongHee Kim & SooCheong Shawn Jang, 2019. "The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites," Service Business, Springer;Pan-Pacific Business Association, vol. 13(1), pages 25-49, March.
  51. Mariana Marques Lima & Emerson Wagner Mainardes & Ricardo Gouveia Rodrigues, 2020. "Tourist expectations and perception of service providers: a Brazilian perspective," Service Business, Springer;Pan-Pacific Business Association, vol. 14(1), pages 131-166, March.
  52. Filip Cvitic & Mario Plenkovic, 2018. "Attracting User’s Attention for Travelling Purposes via Visual Messages," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 11(1), pages 3-18.
  53. Laura Lorente Bayona & Aurora Ruiz Rua, 2019. "The importance of online payment on Travel and Tourism incomes - A Cross-Country Panel Data Study," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 20, pages 199-222, January.
  54. Kevin Kane & Codrin Chiru & Stela Georgiana Ciuchete, 2012. "Exploring the Eco-attitudes and Buying Behaviour of Facebook Users," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(31), pages 157-171, February.
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