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Understanding the Efficiency of Multi-Server Service Systems

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Cited by:

  1. Prahalad Venkateshan & Kamlesh Mathur, 2015. "A Heuristic for the Multisource Weber Problem with Service Level Constraints," Transportation Science, INFORMS, vol. 49(3), pages 472-483, August.
  2. Jing Dong & Elad Yom-Tov & Galit B. Yom-Tov, 2019. "The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times," Management Science, INFORMS, vol. 67(5), pages 1969-1994, May.
  3. Anatoly Nazarov & Alexander Dudin & Alexander Moiseev, 2022. "Pseudo Steady-State Period in Non-Stationary Infinite-Server Queue with State Dependent Arrival Intensity," Mathematics, MDPI, vol. 10(15), pages 1-12, July.
  4. Constantinos Maglaras & Assaf Zeevi, 2004. "Diffusion Approximations for a Multiclass Markovian Service System with “Guaranteed” and “Best-Effort” Service Levels," Mathematics of Operations Research, INFORMS, vol. 29(4), pages 786-813, November.
  5. Zohar Feldman & Avishai Mandelbaum & William A. Massey & Ward Whitt, 2008. "Staffing of Time-Varying Queues to Achieve Time-Stable Performance," Management Science, INFORMS, vol. 54(2), pages 324-338, February.
  6. Izady, Navid & Worthington, Dave, 2012. "Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments," European Journal of Operational Research, Elsevier, vol. 219(3), pages 531-540.
  7. Achal Bassamboo & J. Michael Harrison & Assaf Zeevi, 2006. "Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method," Operations Research, INFORMS, vol. 54(3), pages 419-435, June.
  8. Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
  9. Marcos Singer & Patricio Donoso & Natalia Jadue, 2004. "Evaluacion De Las Oportunidades De Mejoramiento De La Logistica Directa De Emergencia," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 7(2), pages 179-209.
  10. Avishai Mandelbaum & Sergey Zeltyn, 2009. "Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers," Operations Research, INFORMS, vol. 57(5), pages 1189-1205, October.
  11. O. Garnet & A. Mandelbaum & M. Reiman, 2002. "Designing a Call Center with Impatient Customers," Manufacturing & Service Operations Management, INFORMS, vol. 4(3), pages 208-227, October.
  12. René Bekker & Ger Koole & Dennis Roubos, 2017. "Flexible bed allocations for hospital wards," Health Care Management Science, Springer, vol. 20(4), pages 453-466, December.
  13. Alfonso J. Pedraza-Martinez & Sameer Hasija & Luk N. Van Wassenhove, 2020. "Fleet Coordination in Decentralized Humanitarian Operations Funded by Earmarked Donations," Operations Research, INFORMS, vol. 68(4), pages 984-999, July.
  14. A. J. E. M. Janssen & J. S. H. van Leeuwaarden & Bert Zwart, 2011. "Refining Square-Root Safety Staffing by Expanding Erlang C," Operations Research, INFORMS, vol. 59(6), pages 1512-1522, December.
  15. Morton, Alec & Bevan, Gwyn, 2008. "What's in a wait: Contrasting management science and economic perspectives on waiting for emergency care," Health Policy, Elsevier, vol. 85(2), pages 207-217, February.
  16. Benjaafar, Saifallah, 1995. "Performance bounds for the effectiveness of pooling in multi-processing systems," European Journal of Operational Research, Elsevier, vol. 87(2), pages 375-388, December.
  17. Rami Atar, 2012. "A Diffusion Regime with Nondegenerate Slowdown," Operations Research, INFORMS, vol. 60(2), pages 490-500, April.
  18. A. Bruin & R. Bekker & L. Zanten & G. Koole, 2010. "Dimensioning hospital wards using the Erlang loss model," Annals of Operations Research, Springer, vol. 178(1), pages 23-43, July.
  19. Ward Whitt, 1999. "Partitioning Customers into Service Groups," Management Science, INFORMS, vol. 45(11), pages 1579-1592, November.
  20. Yanting Chen & Jingui Xie & Taozeng Zhu, 2023. "Overflow in systems with two servers: the negative consequences," Flexible Services and Manufacturing Journal, Springer, vol. 35(3), pages 838-863, September.
  21. Paul Joustra & Erik Sluis & Nico Dijk, 2010. "To pool or not to pool in hospitals: a theoretical and practical comparison for a radiotherapy outpatient department," Annals of Operations Research, Springer, vol. 178(1), pages 77-89, July.
  22. Liu, Zhongyi & Liu, Jingchen & Zhai, Xin & Wang, Guanying, 2019. "Police staffing and workload assignment in law enforcement using multi-server queueing models," European Journal of Operational Research, Elsevier, vol. 276(2), pages 614-625.
  23. Komonen, Kari, 2002. "A cost model of industrial maintenance for profitability analysis and benchmarking," International Journal of Production Economics, Elsevier, vol. 79(1), pages 15-31, September.
  24. Bin Hu & Saif Benjaafar, 2009. "Partitioning of Servers in Queueing Systems During Rush Hour," Manufacturing & Service Operations Management, INFORMS, vol. 11(3), pages 416-428, October.
  25. Venkateshan, Prahalad & Mathur, Kamlesh & Ballou, Ronald H., 2010. "Locating and staffing service centers under service level constraints," European Journal of Operational Research, Elsevier, vol. 201(1), pages 55-70, February.
  26. Constantinos Maglaras & Assaf Zeevi, 2005. "Pricing and Design of Differentiated Services: Approximate Analysis and Structural Insights," Operations Research, INFORMS, vol. 53(2), pages 242-262, April.
  27. Jianfu Wang & Opher Baron & Alan Scheller-Wolf, 2015. "M/M/c Queue with Two Priority Classes," Operations Research, INFORMS, vol. 63(3), pages 733-749, June.
  28. Kenneth C. Chong & Shane G. Henderson & Mark E. Lewis, 2016. "The Vehicle Mix Decision in Emergency Medical Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 18(3), pages 347-360, July.
  29. Gad Allon & Awi Federgruen, 2008. "Service Competition with General Queueing Facilities," Operations Research, INFORMS, vol. 56(4), pages 827-849, August.
  30. Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
  31. Ward Whitt, 2003. "How Multiserver Queues Scale with Growing Congestion-Dependent Demand," Operations Research, INFORMS, vol. 51(4), pages 531-542, August.
  32. Defraeye, Mieke & Van Nieuwenhuyse, Inneke, 2016. "Staffing and scheduling under nonstationary demand for service: A literature review," Omega, Elsevier, vol. 58(C), pages 4-25.
  33. Opher Baron & Joseph Milner, 2009. "Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements," Operations Research, INFORMS, vol. 57(3), pages 685-700, June.
  34. Heemskerk, M. & Mandjes, M. & Mathijsen, B., 2022. "Staffing for many-server systems facing non-standard arrival processes," European Journal of Operational Research, Elsevier, vol. 296(3), pages 900-913.
  35. Ari Arapostathis & Hassan Hmedi & Guodong Pang, 2021. "On Uniform Exponential Ergodicity of Markovian Multiclass Many-Server Queues in the Halfin–Whitt Regime," Mathematics of Operations Research, INFORMS, vol. 46(2), pages 772-796, May.
  36. Guodong Pang & Ward Whitt, 2009. "Service Interruptions in Large-Scale Service Systems," Management Science, INFORMS, vol. 55(9), pages 1499-1512, September.
  37. Constantinos Maglaras & Assaf Zeevi, 2003. "Pricing and Capacity Sizing for Systems with Shared Resources: Approximate Solutions and Scaling Relations," Management Science, INFORMS, vol. 49(8), pages 1018-1038, August.
  38. Hassan Hmedi & Ari Arapostathis & Guodong Pang, 2022. "Uniform stability of some large-scale parallel server networks," Queueing Systems: Theory and Applications, Springer, vol. 102(3), pages 509-552, December.
  39. Müller-Clostermann, Bruno, 2007. "Using G/G/m-models for multi-server and mainframe capacity planning," ICB Research Reports 16, University Duisburg-Essen, Institute for Computer Science and Business Information Systems (ICB).
  40. Peter Williams & Guangfu Tai & Yiming Lei, 2010. "Simulation based analysis of patient arrival to health care systems and evaluation of an operations improvement scheme," Annals of Operations Research, Springer, vol. 178(1), pages 263-279, July.
  41. Sem Borst & Avi Mandelbaum & Martin I. Reiman, 2004. "Dimensioning Large Call Centers," Operations Research, INFORMS, vol. 52(1), pages 17-34, February.
  42. R. Bekker & A. Bruin, 2010. "Time-dependent analysis for refused admissions in clinical wards," Annals of Operations Research, Springer, vol. 178(1), pages 45-65, July.
  43. Josh Reed & Bo Zhang, 2017. "Managing capacity and inventory jointly for multi-server make-to-stock queues," Queueing Systems: Theory and Applications, Springer, vol. 86(1), pages 61-94, June.
  44. Marcos Singer & Patricio Donoso & Alan Scheller-Wolf, 2008. "Una Introducción A La Teoría De Colas Aplicada A La Gestión De Servicios," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 11(2), pages 93-120.
  45. Francis de Véricourt & Otis B. Jennings, 2008. "Dimensioning Large-Scale Membership Services," Operations Research, INFORMS, vol. 56(1), pages 173-187, February.
  46. René Bekker & Paulien Koeleman, 2011. "Scheduling admissions and reducing variability in bed demand," Health Care Management Science, Springer, vol. 14(3), pages 237-249, September.
  47. Mor Harchol-Balter, 2021. "Open problems in queueing theory inspired by datacenter computing," Queueing Systems: Theory and Applications, Springer, vol. 97(1), pages 3-37, February.
  48. J. Michael Harrison & Assaf Zeevi, 2004. "Dynamic Scheduling of a Multiclass Queue in the Halfin-Whitt Heavy Traffic Regime," Operations Research, INFORMS, vol. 52(2), pages 243-257, April.
  49. Ward Whitt, 2004. "A Diffusion Approximation for the G/GI/n/m Queue," Operations Research, INFORMS, vol. 52(6), pages 922-941, December.
  50. Rodney B. Wallace & Ward Whitt, 2005. "A Staffing Algorithm for Call Centers with Skill-Based Routing," Manufacturing & Service Operations Management, INFORMS, vol. 7(4), pages 276-294, August.
  51. Marcus Ang & Karl Sigman & Jing-Sheng Song & Hanqin Zhang, 2017. "Closed-Form Approximations for Optimal ( r , q ) and ( S , T ) Policies in a Parallel Processing Environment," Operations Research, INFORMS, vol. 65(5), pages 1414-1428, October.
  52. Zhang, Jie & Bai, Lihui & Jin, Tongdan, 2021. "Joint planning for battery swap and supercharging networks with priority service queues," International Journal of Production Economics, Elsevier, vol. 233(C).
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