Partitioning Customers into Service Groups
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DOI: 10.1287/mnsc.45.11.1579
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References listed on IDEAS
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Citations
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- Frank Karsten & Marco Slikker & Geert-Jan van Houtum, 2015. "Resource Pooling and Cost Allocation Among Independent Service Providers," Operations Research, INFORMS, vol. 63(2), pages 476-488, April.
- Stefan Helber & Raik Stolletz & Sophie Bothe, 2005. "Erfolgszielorientierte Agentenallokation in Inbound Call-Centern," Schmalenbach Journal of Business Research, Springer, vol. 57(1), pages 3-32, February.
- Thomas J. Best & Burhaneddin Sandıkçı & Donald D. Eisenstein & David O. Meltzer, 2015. "Managing Hospital Inpatient Bed Capacity Through Partitioning Care into Focused Wings," Manufacturing & Service Operations Management, INFORMS, vol. 17(2), pages 157-176, May.
- van Dijk, Nico & van der Sluis, Erik, 2009. "Pooling is not the answer," European Journal of Operational Research, Elsevier, vol. 197(1), pages 415-421, August.
- Lien Wang & Erik Demeulemeester & Nancy Vansteenkiste & Frank E. Rademakers, 2022. "On the use of partitioning for scheduling of surgeries in the inpatient surgical department," Health Care Management Science, Springer, vol. 25(4), pages 526-550, December.
- Gustavo Ramiro Rodríguez Jáuregui & Ana Karen González Pérez & Salvador Hernández González & Manuel Darío Hernández Ripalda, 2017. "Analysis of the emergency service applying the queueing theory," Contaduría y Administración, Accounting and Management, vol. 62(3), pages 733-745, Julio-Sep.
- Maddah, Bacel & Nasr, Walid W. & Charanek, Ali, 2017. "A multi-station system for reducing congestion in high-variability queues," European Journal of Operational Research, Elsevier, vol. 262(2), pages 602-619.
- Yanting Chen & Jingui Xie & Taozeng Zhu, 2023. "Overflow in systems with two servers: the negative consequences," Flexible Services and Manufacturing Journal, Springer, vol. 35(3), pages 838-863, September.
- Paul Joustra & Erik Sluis & Nico Dijk, 2010. "To pool or not to pool in hospitals: a theoretical and practical comparison for a radiotherapy outpatient department," Annals of Operations Research, Springer, vol. 178(1), pages 77-89, July.
- Ananth V. Iyer & Apurva Jain, 2004. "Modeling the Impact of Merging Capacity in Production-Inventory Systems," Management Science, INFORMS, vol. 50(8), pages 1082-1094, August.
- J Ou & M Parlar & M Sharafali, 2006. "A differentiated service scheme to optimize website revenues," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(11), pages 1323-1340, November.
- Jeff Hong, L. & Xu, Xiaowei & Zhang, Sheng Hao, 2015. "Capacity reservation for time-sensitive service providers: An application in seaport management," European Journal of Operational Research, Elsevier, vol. 245(2), pages 470-479.
- Bin Hu & Saif Benjaafar, 2009. "Partitioning of Servers in Queueing Systems During Rush Hour," Manufacturing & Service Operations Management, INFORMS, vol. 11(3), pages 416-428, October.
- Noah Gans & Yong-Pin Zhou, 2007. "Call-Routing Schemes for Call-Center Outsourcing," Manufacturing & Service Operations Management, INFORMS, vol. 9(1), pages 33-50, May.
- Jingqi Wang & Yong-Pin Zhou, 2018. "Impact of Queue Configuration on Service Time: Evidence from a Supermarket," Management Science, INFORMS, vol. 64(7), pages 3055-3075, July.
- Oualid Jouini & Yves Dallery & Rabie Nait-Abdallah, 2008. "Analysis of the Impact of Team-Based Organizations in Call Center Management," Management Science, INFORMS, vol. 54(2), pages 400-414, February.
- Gustavo Ramiro Rodríguez Jáuregui & Ana Karen González Pérez & Salvador Hernández González & Manuel Darío Hernández Ripalda, 2017. "Análisis del servicio de Urgencias aplicando teoría de líneas de espera," Contaduría y Administración, Accounting and Management, vol. 62(3), pages 719-732, Julio-Sep.
- Soroush Saghafian & Wallace J. Hopp & Mark P. Van Oyen & Jeffrey S. Desmond & Steven L. Kronick, 2012. "Patient Streaming as a Mechanism for Improving Responsiveness in Emergency Departments," Operations Research, INFORMS, vol. 60(5), pages 1080-1097, October.
- Muhammad El-Taha & Bacel Maddah, 2006. "Allocation of Service Time in a Multiserver System," Management Science, INFORMS, vol. 52(4), pages 623-637, April.
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Keywords
queues; multiserver queues; service systems; service-system design; resource sharing; service systems with express lines;All these keywords.
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