IDEAS home Printed from https://ideas.repec.org/
MyIDEAS: Log in (now much improved!) to save this article

Analysis of the emergency service applying the queueing theory

Listed author(s):
  • Gustavo Ramiro Rodríguez Jáuregui

    (Instituto Tecnológico de Celaya, México)

  • Ana Karen González Pérez

    (Instituto Tecnológico de Celaya, México)

  • Salvador Hernández González

    ()

    (Instituto Tecnológico de Celaya, México)

  • Manuel Darío Hernández Ripalda

    (Instituto Tecnológico de Celaya, México)

Registered author(s):

    Those responsible for the decision-making in hospitals are becoming more aware of the need to efficiently manage hospital systems. One option is the queueing models. In this work, the Emergency service of a public hospital is analyzed by applying the concepts and relations of queues. Based on the results of the model, it is concluded that the Emergency area does not count with the minimum number of doctors necessary for a constant flow of patients. The minimum number of doctors necessary to satisfy the current and future service demand, with the same service times and service disciplines, is calculated using the model. The analytical models allow to directly understand the existing relations between service demand, number of doctors and the attention priority of the patient seen as a system of queues. The work is of use to managers and those responsible for the management of hospital systems.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL: http://www.cya.unam.mx/index.php/cya/article/view/1547
    Download Restriction: no

    Article provided by Accounting and Management in its journal Contaduría y Administración.

    Volume (Year): 62 (2017)
    Issue (Month): 3 (Julio-Septiembre)
    Pages: 733-745

    as
    in new window

    Handle: RePEc:nax:conyad:v:62:y:2017:i:3:p:733-745
    Contact details of provider: Postal:
    Circuito exterior s/n, Ciudad Universitaria, Del. Coyoacón, C. P. 04510, México D.F.

    Web page: http://www.fca.unam.mx/

    More information through EDIRC

    References listed on IDEAS
    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:

    as
    in new window


    1. Ward Whitt, 1999. "Partitioning Customers into Service Groups," Management Science, INFORMS, vol. 45(11), pages 1579-1592, November.
    2. Galit B. Yom-Tov & Avishai Mandelbaum, 2014. "Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing," Manufacturing & Service Operations Management, INFORMS, vol. 16(2), pages 283-299, May.
    Full references (including those not matched with items on IDEAS)

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:nax:conyad:v:62:y:2017:i:3:p:733-745. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Alberto García-Narvaez (Technical Editor))

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.