Optimal Workflow Decisions for Investigators in Systems with Interruptions
Author
Abstract
Suggested Citation
DOI: 10.1287/mnsc.1120.1632
Download full text from publisher
References listed on IDEAS
- Emil Zavadlav & John O. McClain & L. Joseph Thomas, 1996. "Self-Buffering, Self-Balancing, Self-Flushing Production Lines," Management Science, INFORMS, vol. 42(8), pages 1151-1164, August.
- McClain, John O. & Thomas, L. Joseph & Sox, Charles, 1992. ""On-the-fly" line balancing with very little WIP," International Journal of Production Economics, Elsevier, vol. 27(3), pages 283-289, October.
- J. Michael Harrison & Lawrence M. Wein, 1990. "Scheduling Networks of Queues: Heavy Traffic Analysis of a Two-Station Closed Network," Operations Research, INFORMS, vol. 38(6), pages 1052-1064, December.
- Bin Hu & Saif Benjaafar, 2009. "Partitioning of Servers in Queueing Systems During Rush Hour," Manufacturing & Service Operations Management, INFORMS, vol. 11(3), pages 416-428, October.
- Avishai Mandelbaum & Alexander L. Stolyar, 2004. "Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule," Operations Research, INFORMS, vol. 52(6), pages 836-855, December.
- Sigrún Andradóttir & Hayriye Ayhan, 2005. "Throughput Maximization for Tandem Lines with Two Stations and Flexible Servers," Operations Research, INFORMS, vol. 53(3), pages 516-531, June.
- Philippe B. Chevalier & Lawrence M. Wein, 1993. "Scheduling Networks of Queues: Heavy Traffic Analysis of a Multistation Closed Network," Operations Research, INFORMS, vol. 41(4), pages 743-758, August.
- Eser Kırkızlar & Sigrún Andradóttir & Hayriye Ayhan, 2012. "Flexible Servers in Understaffed Tandem Lines," Production and Operations Management, Production and Operations Management Society, vol. 21(4), pages 761-777, July.
- Nilay Tan{i}k Argon & Serhan Ziya, 2009. "Priority Assignment Under Imperfect Information on Customer Type Identities," Manufacturing & Service Operations Management, INFORMS, vol. 11(4), pages 674-693, June.
- Ramesh Arumugam & Maria Mayorga & Kevin Taaffe, 2009. "Inventory based allocation policies for flexible servers in serial systems," Annals of Operations Research, Springer, vol. 172(1), pages 1-23, November.
- Itay Gurvich & Ward Whitt, 2009. "Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems," Manufacturing & Service Operations Management, INFORMS, vol. 11(2), pages 237-253, June.
- Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
- John J. Bartholdi & Donald D. Eisenstein, 1996. "A Production Line that Balances Itself," Operations Research, INFORMS, vol. 44(1), pages 21-34, February.
- Ward Whitt, 1999. "Partitioning Customers into Service Groups," Management Science, INFORMS, vol. 45(11), pages 1579-1592, November.
- Wendell G. Gilland, 2001. "Effective Sequencing Rules for Closed Manufacturing Networks," Operations Research, INFORMS, vol. 49(5), pages 759-770, October.
- J. G. Dai & Tolga Tezcan, 2011. "State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems," Mathematics of Operations Research, INFORMS, vol. 36(2), pages 271-320, May.
- Lawrence M. Wein, 1990. "Scheduling Networks of Queues: Heavy Traffic Analysis of a Two-Station Network with Controllable Inputs," Operations Research, INFORMS, vol. 38(6), pages 1065-1078, December.
- Omar Besbes & Costis Maglaras, 2009. "Revenue Optimization for a Make-to-Order Queue in an Uncertain Market Environment," Operations Research, INFORMS, vol. 57(6), pages 1438-1450, December.
- Sigrún Andradóttir & Hayriye Ayhan & Douglas G. Down, 2001. "Server Assignment Policies for Maximizing the Steady-State Throughput of Finite Queueing Systems," Management Science, INFORMS, vol. 47(10), pages 1421-1439, October.
- Izak Duenyas & Diwakar Gupta & Tava Lennon Olsen, 1998. "Control of a Single-Server Tandem Queueing System with Setups," Operations Research, INFORMS, vol. 46(2), pages 218-230, April.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Legros, Benjamin & Jouini, Oualid & Akşin, O. Zeynep & Koole, Ger, 2020. "Front-office multitasking between service encounters and back-office tasks," European Journal of Operational Research, Elsevier, vol. 287(3), pages 946-963.
- Yichuan Ding & Eric Park & Mahesh Nagarajan & Eric Grafstein, 2019. "Patient Prioritization in Emergency Department Triage Systems: An Empirical Study of the Canadian Triage and Acuity Scale (CTAS)," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 723-741, October.
- Kuang Xu & Carri W. Chan, 2016. "Using Future Information to Reduce Waiting Times in the Emergency Department via Diversion," Manufacturing & Service Operations Management, INFORMS, vol. 18(3), pages 314-331, July.
- Zhankun Sun & Nilay Tan?k Argon & Serhan Ziya, 2018. "Patient Triage and Prioritization Under Austere Conditions," Management Science, INFORMS, vol. 64(10), pages 4471-4489, October.
- Sina Ansari & Seyed M. R. Iravani & Qifeng Shao, 2019. "Optimal control policies in service systems with limited information on the downstream stage," Naval Research Logistics (NRL), John Wiley & Sons, vol. 66(5), pages 367-392, August.
- Youngbum Hur & Jonathan F. Bard & Douglas J. Morrice, 2021. "Appointment scheduling at a multidisciplinary outpatient clinic using stochastic programming," Naval Research Logistics (NRL), John Wiley & Sons, vol. 68(1), pages 134-155, February.
- Na Li & Nan Kong & Quanlin Li & Zhibin Jiang, 2017. "Evaluation of reverse referral partnership in a tiered hospital system – A queuing-based approach," International Journal of Production Research, Taylor & Francis Journals, vol. 55(19), pages 5647-5663, October.
- Noa Zychlinski, 2023. "Applications of fluid models in service operations management," Queueing Systems: Theory and Applications, Springer, vol. 103(1), pages 161-185, February.
- Zhanguo Zhu & Feifeng Zheng & Chengbin Chu, 2017. "Multitasking scheduling problems with a rate-modifying activity," International Journal of Production Research, Taylor & Francis Journals, vol. 55(1), pages 296-312, January.
- Dongyang Wang & Kumar Muthuraman & Douglas Morrice, 2019. "Coordinated Patient Appointment Scheduling for a Multistation Healthcare Network," Operations Research, INFORMS, vol. 67(3), pages 599-618, May.
- Fernanda Campello & Armann Ingolfsson & Robert A. Shumsky, 2017. "Queueing Models of Case Managers," Management Science, INFORMS, vol. 63(3), pages 882-900, March.
- Junfei Huang & Boaz Carmeli & Avishai Mandelbaum, 2015. "Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback," Operations Research, INFORMS, vol. 63(4), pages 892-908, August.
- Hummy Song & Anita L. Tucker & Karen L. Murrell & David R. Vinsonc, 2018. "Closing the Productivity Gap: Improving Worker Productivity Through Public Relative Performance Feedback and Validation of Best Practices," Management Science, INFORMS, vol. 64(6), pages 2628-2649, June.
- Michael F. Kamali & Tolga Tezcan & Ozlem Yildiz, 2019. "When to Use Provider Triage in Emergency Departments," Management Science, INFORMS, vol. 65(3), pages 1003-1019, March.
- Fernanda Campello & Armann Ingolfsson & Robert A. Shumsky, 2018. "Queueing Models of Case Managers," Management Science, INFORMS, vol. 64(1), pages 7-26, January.
- Lien Vanbrabant & Kris Braekers & Katrien Ramaekers, 2021. "Improving emergency department performance by revising the patient–physician assignment process," Flexible Services and Manufacturing Journal, Springer, vol. 33(3), pages 783-845, September.
- Gabriel Zayas-Cabán & Jingui Xie & Linda V. Green & Mark E. Lewis, 2016. "Dynamic control of a tandem system with abandonments," Queueing Systems: Theory and Applications, Springer, vol. 84(3), pages 279-293, December.
- Masoud Kamalahmadi & Kurt M. Bretthauer & Jonathan E. Helm & Alex F. Mills & Edwin C. Coe & Alisa Judy-Malcolm & Areeba Kara & Julian Pan, 2023. "Mixing It Up: Operational Impact of Hospitalist Caseload and Case-Mix," Management Science, INFORMS, vol. 69(1), pages 283-307, January.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Eser Kırkızlar & Sigrún Andradóttir & Hayriye Ayhan, 2012. "Flexible Servers in Understaffed Tandem Lines," Production and Operations Management, Production and Operations Management Society, vol. 21(4), pages 761-777, July.
- Peng Wang & Kai Pan & Zhenzhen Yan & Yun Fong Lim, 2022. "Managing Stochastic Bucket Brigades on Discrete Work Stations," Production and Operations Management, Production and Operations Management Society, vol. 31(1), pages 358-373, January.
- Sigrún Andradóttir & Hayriye Ayhan & Douglas G. Down, 2007. "Compensating for Failures with Flexible Servers," Operations Research, INFORMS, vol. 55(4), pages 753-768, August.
- Ramesh Arumugam & Maria Mayorga & Kevin Taaffe, 2009. "Inventory based allocation policies for flexible servers in serial systems," Annals of Operations Research, Springer, vol. 172(1), pages 1-23, November.
- Eser Kırkızlar & Sigrún Andradóttir & Hayriye Ayhan, 2010. "Robustness of efficient server assignment policies to service time distributions in finite‐buffered lines," Naval Research Logistics (NRL), John Wiley & Sons, vol. 57(6), pages 563-582, September.
- S.M.R. Iravani & J.A. Buzacott & M.J.M. Posner, 2005. "A robust policy for serial agile production systems," Naval Research Logistics (NRL), John Wiley & Sons, vol. 52(1), pages 58-73, February.
- Tuğçe Işık & Sigrún Andradóttir & Hayriye Ayhan, 2022. "Dynamic Control of Non‐Collaborative Workers When Reassignment Is Costly," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1332-1352, March.
- Tuğçe Işık & Sigrún Andradóttir & Hayriye Ayhan, 2016. "Optimal control of queueing systems with non-collaborating servers," Queueing Systems: Theory and Applications, Springer, vol. 84(1), pages 79-110, October.
- Yun Fong Lim & Bingnan Lu & Rowan Wang & Wenjia Zhang, 2020. "Flexibly Serving A Finite Number of Heterogeneous Jobs in A Tandem System," Production and Operations Management, Production and Operations Management Society, vol. 29(6), pages 1431-1447, June.
- Sigrún Andradóttir & Hayriye Ayhan, 2005. "Throughput Maximization for Tandem Lines with Two Stations and Flexible Servers," Operations Research, INFORMS, vol. 53(3), pages 516-531, June.
- Dimitrios G. Pandelis, 2014. "Optimal control of noncollaborative servers in two‐stage tandem queueing systems," Naval Research Logistics (NRL), John Wiley & Sons, vol. 61(6), pages 435-446, September.
- Melanie Rubino & Barış Ata, 2009. "Dynamic Control of a Make-to-Order, Parallel-Server System with Cancellations," Operations Research, INFORMS, vol. 57(1), pages 94-108, February.
- Suresh Chand & Ting Zeng, 2001. "A Comparison of U-Line and Straight-Line Performances Under Stochastic Task Times," Manufacturing & Service Operations Management, INFORMS, vol. 3(2), pages 138-150, January.
- Yi‐Chun Tsai & Nilay Tanık Argon, 2008. "Dynamic server assignment policies for assembly‐type queues with flexible servers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 55(3), pages 234-251, April.
- Wallace J. Hopp & Seyed M.R. Iravani & Biying Shou & Robert Lien, 2009. "Design and control of agile automated CONWIP production lines," Naval Research Logistics (NRL), John Wiley & Sons, vol. 56(1), pages 42-56, February.
- Sennott, Linn I. & Van Oyen, Mark P. & Iravani, Seyed M.R., 2006. "Optimal dynamic assignment of a flexible worker on an open production line with specialists," European Journal of Operational Research, Elsevier, vol. 170(2), pages 541-566, April.
- Wallace J. Hopp & Seyed M. R. Iravani & Biying Shou, 2005. "Serial Agile Production Systems with Automation," Operations Research, INFORMS, vol. 53(5), pages 852-866, October.
- Soroush Saghafian & Wallace J. Hopp & Mark P. Van Oyen & Jeffrey S. Desmond & Steven L. Kronick, 2012. "Patient Streaming as a Mechanism for Improving Responsiveness in Emergency Departments," Operations Research, INFORMS, vol. 60(5), pages 1080-1097, October.
- Zhong, Zhiheng & Cao, Ping, 2023. "Balanced routing with partial information in a distributed parallel many-server queueing system," European Journal of Operational Research, Elsevier, vol. 304(2), pages 618-633.
- Jinsheng Chen & Jing Dong & Pengyi Shi, 2020. "A survey on skill-based routing with applications to service operations management," Queueing Systems: Theory and Applications, Springer, vol. 96(1), pages 53-82, October.
More about this item
Keywords
dynamic programming; optimal control; Markov; healthcare; hospitals; probability; Markov processes; stochastic; queues; limit theorems;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:ormnsc:v:59:y:2013:i:5:p:1125-1141. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.