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Evaluation of reverse referral partnership in a tiered hospital system – A queuing-based approach

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  • Na Li
  • Nan Kong
  • Quanlin Li
  • Zhibin Jiang

Abstract

Reverse referral implies referring patients from a comprehensive hospital to a community healthcare centre. In recent years, it has become popular for post-acute care in the tiered Chinese hospital system as it helps achieve more balanced utilisation between facilities at different levels. Nevertheless, it remains unclear how to implement the reverse referral partnership given the likely conflicting interests between the involved hospitals. In this paper, we evaluate a reversal referral partnership involving one hospital of each type, for which we develop queuing models for the two hospitals to capture multiple patient waits, services and transitions, with reverse referral in place. We use queuing-based performance outcomes to evaluate the profitability of each hospital and its willingness to join the partnership. We combine the above evaluations to further assess the partnership effectiveness. Through this work, we expect to provide policy insights to the government for forming hospital partnerships effectively.

Suggested Citation

  • Na Li & Nan Kong & Quanlin Li & Zhibin Jiang, 2017. "Evaluation of reverse referral partnership in a tiered hospital system – A queuing-based approach," International Journal of Production Research, Taylor & Francis Journals, vol. 55(19), pages 5647-5663, October.
  • Handle: RePEc:taf:tprsxx:v:55:y:2017:i:19:p:5647-5663
    DOI: 10.1080/00207543.2017.1327731
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    References listed on IDEAS

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    Cited by:

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    3. Li, Na & Pan, Jie & Xie, Xiaoqing, 2020. "Operational decision making for a referral coordination alliance- When should patients be referred and where should they be referred to?," Omega, Elsevier, vol. 96(C).
    4. Li, Na & Zhang, Yue & Teng, De & Kong, Nan, 2021. "Pareto optimization for control agreement in patient referral coordination," Omega, Elsevier, vol. 101(C).
    5. Li, Zhong-Ping & Chang, Aichih (Jasmine) & Zou, Zongbao, 2023. "Design mechanism to coordinate a hierarchical healthcare system: Patient subsidy vs. capacity investment," Omega, Elsevier, vol. 118(C).
    6. Xuanyi (Maxwell) Nie & Haobin (Bruce) Fan, 2021. "Reshaping the Regional Order of Health Care Resources in China: The Institutional Participants in an Inter-City Integrated Delivery System," IJERPH, MDPI, vol. 18(17), pages 1-14, August.
    7. Li, Zhong-Ping & Wang, Jian-Jun, 2021. "Effects of healthcare quality and reimbursement rate in a hospital association," Socio-Economic Planning Sciences, Elsevier, vol. 76(C).
    8. Wang, Jian-Jun & Li, Zhong-Ping & Shi, Jim (Junmin) & Chang, Ai-Chih (Jasmine), 2021. "Hospital referral and capacity strategies in the two-tier healthcare systems," Omega, Elsevier, vol. 100(C).
    9. Zhong-Ping Li & Jian-Jun Wang & Ai-Chih Chang & Jim Shi, 2021. "Capacity reallocation via sinking high-quality resource in a hierarchical healthcare system," Annals of Operations Research, Springer, vol. 300(1), pages 97-135, May.

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