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How Does Free Riding on Customer Service Affect Competition?

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  1. Jiaguo Liu & Haonan Xu & Jihong Chen, 2026. "The effects and conflicts of co-opetition in a rail-water multimodal transport system," Annals of Operations Research, Springer, vol. 359(2), pages 1193-1238, April.
  2. Amit Mehra & Subodha Kumar & Jagmohan S. Raju, 2018. "Competitive Strategies for Brick-and-Mortar Stores to Counter “Showrooming”," Management Science, INFORMS, vol. 64(7), pages 3076-3090, July.
  3. Pi, Zhenyang & Fang, Weiguo & Wang, Ke & Yue, Xiaohang & Zhang, Baofeng, 2025. "Dual channel or not? Implication of free-riding in altering consumer channel preferences," International Journal of Production Economics, Elsevier, vol. 290(C).
  4. Hao Li & Qing Xiao & Ting Peng, 2023. "Optimal Pricing Strategy of New Products and Remanufactured Products Considering Consumers’ Switching Purchase Behavior," Sustainability, MDPI, vol. 15(6), pages 1-26, March.
  5. Ayelet Israeli & Eric T. Anderson & Anne T. Coughlan, 2016. "Minimum Advertised Pricing: Patterns of Violation in Competitive Retail Markets," Marketing Science, INFORMS, vol. 35(4), pages 539-564, July.
  6. Bing Jing, 2018. "Showrooming and Webrooming: Information Externalities Between Online and Offline Sellers," Marketing Science, INFORMS, vol. 37(3), pages 469-483, May.
  7. Sun, Yanhong & Wang, Zihan & Han, Xiaohua, 2020. "Supply chain channel strategies for online retailers: Whether to introduce web showrooms?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 144(C).
  8. Han Wei & Xuefeng Zhao, 2023. "Contracts for online retailers considering consumer intra-product showrooming," Annals of Operations Research, Springer, vol. 329(1), pages 1381-1423, October.
  9. Xuelong Zhang & Yuxin Xu & Xiaofan Chen & Jiuying Liang, 2023. "Pricing Decision Models of Manufacturer-Led Dual-Channel Supply Chain with Free-Rider Problem," Sustainability, MDPI, vol. 15(5), pages 1-20, February.
  10. Tian, Chen & Xiao, Tiaojun & Shang, Jennifer, 2022. "Channel differentiation strategy in a dual-channel supply chain considering free riding behavior," European Journal of Operational Research, Elsevier, vol. 301(2), pages 473-485.
  11. Zhang, Kun & Dai, Yue & Cai, Gangshu (George), 2025. "Unifying or discriminating: Competitive pricing strategies for multi-channel retailers," Journal of Retailing, Elsevier, vol. 101(3), pages 454-472.
  12. Fernando Bernstein & Jing‐Sheng Song & Xiaona Zheng, 2009. "Free riding in a multi‐channel supply chain," Naval Research Logistics (NRL), John Wiley & Sons, vol. 56(8), pages 745-765, December.
  13. He, Xiang & Li, Michael Z.F. & Li, Li & Li, Jing & Hu, Jiao, 2024. "Competitive pricing and advertising strategies for online retailers with “showrooming” and “webrooming”," European Journal of Operational Research, Elsevier, vol. 316(2), pages 617-638.
  14. Umit Kucuk, S. & Maddux, Robert C., 2010. "The role of the Internet on free-riding: An exploratory study of the wallpaper industry," Journal of Retailing and Consumer Services, Elsevier, vol. 17(4), pages 313-320.
  15. Zhou, Wenhui & Lian, Zhaotong & Wu, Jinbiao, 2014. "When should service firms provide free experience service?," European Journal of Operational Research, Elsevier, vol. 234(3), pages 830-838.
  16. Taiguang Gao & Kui Wang & Yali Mei & Shan He & Yanfang Wang, 2022. "Supply Chain Pricing Models Considering Risk Attitudes under Free-Riding Behavior," Mathematics, MDPI, vol. 10(10), pages 1-22, May.
  17. Luqing Rong & Maozeng Xu, 2022. "Impact of Altruistic Preference and Government Subsidy on the Multinational Green Supply Chain under Dynamic Tariff," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(2), pages 1928-1958, February.
  18. Zhou, Tao & Li, Kai & Liu, Bohai & Xie, Fulong & Xu, Liping & Zhang, Han, 2025. "Competitive strategies in digital service capability: Self-Development vs. Cooperation," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 202(C).
  19. Manmohan Aseri & Milind Dawande & Ganesh Janakiraman & Vijay S. Mookerjee, 2020. "Ad-Blockers: A Blessing or a Curse?," Information Systems Research, INFORMS, vol. 31(2), pages 627-646, June.
  20. Huang, Lingchen & Liu, Bin & Zhang, Rong, 2024. "Channel strategies for competing retailers: Whether and when to introduce live stream?," European Journal of Operational Research, Elsevier, vol. 312(2), pages 413-426.
  21. Ying Shi & Xin Li & Ping Fan, 2016. "Optimization of an M/M/∞ Queueing System with Free Experience Service," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 33(06), pages 1-17, December.
  22. Pi, Zhenyang & Fang, Weiguo & Perera, Sandun C. & Zhang, Baofeng, 2022. "Enhancing the online buyer perception of consumer experience products in a dual-channel supply chain: A new role of free-riding," International Journal of Production Economics, Elsevier, vol. 253(C).
  23. Jingxin Zhang & Jianxiong Zhang & Chunqiu Xu, 2024. "Contract design considering data driven marketing: with and without the cap and trade regulation," Annals of Operations Research, Springer, vol. 333(1), pages 157-199, February.
  24. Ping Xie & Ruixia Shi & Di Xu, 2025. "Retailer service strategy on livestreaming platforms considering free riding behavior," Annals of Operations Research, Springer, vol. 344(2), pages 647-677, January.
  25. Xing, Dahai & Liu, Tieming, 2012. "Sales effort free riding and coordination with price match and channel rebate," European Journal of Operational Research, Elsevier, vol. 219(2), pages 264-271.
  26. Xue, Musen & Zhang, Jianxiong & Zhu, Guowei, 2020. "Quantity decision timing with spillover effect and asymmetric demand information," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 142(C).
  27. Jeffrey D. Shulman & Xianjun Geng, 2013. "Add-on Pricing by Asymmetric Firms," Management Science, INFORMS, vol. 59(4), pages 899-917, April.
  28. Kuiran Shi & Hujie Ma, 2016. "Evolution Of Trust In A Dual-Channel Supply Chain Considering Reciprocal Altruistic Behavior," Advances in Complex Systems (ACS), World Scientific Publishing Co. Pte. Ltd., vol. 19(06n07), pages 1-30, September.
  29. W. Jason Choi & Qihong Liu & Jiwoong Shin, 2024. "Predictive Analytics and Ship-Then-Shop Subscription," Management Science, INFORMS, vol. 70(2), pages 1012-1028, February.
  30. T. Tony Ke & Jiwoong Shin & Jungju Yu, 2023. "A Model of Product Portfolio Design: Guiding Consumer Search Through Brand Positioning," Marketing Science, INFORMS, vol. 42(6), pages 1101-1124, November.
  31. Schneider, Patricia J. & Zielke, Stephan, 2020. "Searching offline and buying online – An analysis of showrooming forms and segments," Journal of Retailing and Consumer Services, Elsevier, vol. 52(C).
  32. Li, Yanran & Li, Bo & Zheng, Wei & Chen, Xue, 2021. "Reveal or hide? Impact of demonstration on pricing decisions considering showrooming behavior," Omega, Elsevier, vol. 102(C).
  33. Subrata Mitra, 2022. "Economic models of price competition between traditional and online retailing under showrooming," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 49(1), pages 29-63, March.
  34. Amin Sayedi & Kinshuk Jerath & Kannan Srinivasan, 2014. "Competitive Poaching in Sponsored Search Advertising and Its Strategic Impact on Traditional Advertising," Marketing Science, INFORMS, vol. 33(4), pages 586-608, July.
  35. Sun, Shuzhen & Liu, Tieming, 2023. "Pricing and sales-effort coordination facing free riding behaviors between a brick-and-mortar retailer and a platform store owned by the manufacturer," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 179(C).
  36. Umit Kucuk, S. & Timmermans, Harry J.P., 2012. "Resale Price Maintenance (RPM): The U.S. and E.U. perspectives," Journal of Retailing and Consumer Services, Elsevier, vol. 19(5), pages 537-544.
  37. Fassnacht, Martin & Beatty, Sharon E. & Szajna, Markus, 2019. "Combating the negative effects of showrooming: Successful salesperson tactics for converting showroomers into buyers," Journal of Business Research, Elsevier, vol. 102(C), pages 131-139.
  38. Dmitri Kuksov & Yuanfang Lin, 2010. "Information Provision in a Vertically Differentiated Competitive Marketplace," Marketing Science, INFORMS, vol. 29(1), pages 122-138, 01-02.
  39. Lin Chen & Li Zeng & Ting Dong & Qinzi Xiao & Congjun Rao & Zhongrui Wang, 2026. "Pricing strategies for dual-channel supply chain considering showrooming effect and channel power structures," Electronic Commerce Research, Springer, vol. 26(2), pages 1091-1140, April.
  40. Li, Guo & Li, Lin & Sun, Jiasen, 2019. "Pricing and service effort strategy in a dual-channel supply chain with showrooming effect," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 126(C), pages 32-48.
  41. Dmitri Kuksov & Chenxi Liao, 2023. "Restricting Speculative Reselling: When “How Much” Is the Question," Marketing Science, INFORMS, vol. 42(2), pages 377-400, March.
  42. Feng, Yue & Zhang, Jianxiong & Feng, Lin & Zhu, Guowei, 2022. "Benefit from a high store visiting cost in an omnichannel with BOPS," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 166(C).
  43. Robert Ridlon, 2016. "Does Manufacturer Advertising Crowd‐in or Crowd‐out Retailer Advertising? An Application of an Endogenous Prize Contest with Asymmetric Players," Southern Economic Journal, John Wiley & Sons, vol. 83(2), pages 364-379, October.
  44. Raj, S.P. & Rhee, Byong-Duk & Sivakumar, K., 2020. "Manufacturer adoption of a unilateral pricing policy in a multi-channel setting to combat customer showrooming," Journal of Business Research, Elsevier, vol. 110(C), pages 104-118.
  45. Yong Zha & Jiahong Zhang & Xiaohang Yue & Zhongsheng Hua, 2015. "Service supply chain coordination with platform effort-induced demand," Annals of Operations Research, Springer, vol. 235(1), pages 785-806, December.
  46. Krishnamoorthy, Anand & Sainam, Preethika, 2025. "Pricing cues and retail competition," Journal of Retailing, Elsevier, vol. 101(1), pages 55-67.
  47. Jiwoong Shin & Jungju Yu, 2021. "Targeted Advertising and Consumer Inference," Marketing Science, INFORMS, vol. 40(5), pages 900-922, September.
  48. Ran Pan & Juan Feng & Zhenling Zhao, 2022. "Fly with the wings of live‐stream selling—Channel strategies with/without switching demand," Production and Operations Management, Production and Operations Management Society, vol. 31(9), pages 3387-3399, September.
  49. Chen, Jing & Chen, Bintong, 2019. "When should the offline retailer implement price matching?," European Journal of Operational Research, Elsevier, vol. 277(3), pages 996-1009.
  50. Qingren He & Taiwei Shi & Ping Wang, 2022. "Mathematical Modeling of Pricing and Service in the Dual Channel Supply Chain Considering Underservice," Mathematics, MDPI, vol. 10(6), pages 1-15, March.
  51. Xiaoxu Chen & Jingwei Wang & Peng Xu & Thomas Walker & Guoqiang Yang, 2023. "Emission Reduction and Channel Decisions in a Two-Echelon Supply Chain Considering Service Spillovers," Mathematics, MDPI, vol. 11(21), pages 1-27, October.
  52. Pavel Kireyev & Vineet Kumar & Elie Ofek, 2017. "Match Your Own Price? Self-Matching as a Retailer’s Multichannel Pricing Strategy," Marketing Science, INFORMS, vol. 36(6), pages 908-930, November.
  53. Janssen, Maarten & Williams, Cole, 2021. "Influencing Search," CEPR Discussion Papers 15811, C.E.P.R. Discussion Papers.
  54. Wensheng Yang & Yinyuan Si & Jinxing Zhang & Sen Liu & Andrea Appolloni, 2021. "Coordination Mechanism of Dual-Channel Supply Chains Considering Retailer Innovation Inputs," Sustainability, MDPI, vol. 13(2), pages 1-22, January.
  55. Heski Bar-Isaac & Sandro Shelegia, 2023. "Search, Showrooming, and Retailer Variety," Marketing Science, INFORMS, vol. 42(2), pages 251-270, March.
  56. Oz Shy, 2013. "Window shopping," Working Papers 13-4, Federal Reserve Bank of Boston.
  57. Pun, Hubert & Chen, Jing & Li, Wei, 2020. "Channel strategy for manufacturers in the presence of service freeriders," European Journal of Operational Research, Elsevier, vol. 287(2), pages 460-479.
  58. Michelle Y. Lu & Jiwoong Shin, 2018. "A Model of Two-Sided Costly Communication for Building New Product Category Demand," Marketing Science, INFORMS, vol. 37(3), pages 382-402, May.
  59. Xuelong Zhang & Doudou Wu & Xiangzhong Zhao, 2022. "Two-Step Pricing Decision Models for Manufacturer-Led Dual-Channel Supply Chains," Sustainability, MDPI, vol. 14(16), pages 1-13, August.
  60. Z. Eddie Ning, 2021. "List Price and Discount in a Stochastic Selling Process," Marketing Science, INFORMS, vol. 40(2), pages 366-387, March.
  61. Shi, Siyu & Sun, Jingchun & Cheng, T.C.E., 2020. "Wholesale or drop-shipping: Contract choices of the online retailer and the manufacturer in a dual-channel supply chain," International Journal of Production Economics, Elsevier, vol. 226(C).
  62. Zhong, Yuyun & Shen, Wenjing & Ceryan, Oben, 2023. "Information provision under showrooming and webrooming," Omega, Elsevier, vol. 114(C).
  63. Harutyunyan, Mushegh & Jiang, Baojun, 2017. "Strategic Implications of Keeping Product Value Secret from Competitor’s Customers," Journal of Retailing, Elsevier, vol. 93(3), pages 382-399.
  64. Zhou, Yong-Wu & Guo, Jinsen & Zhou, Wenhui, 2018. "Pricing/service strategies for a dual-channel supply chain with free riding and service-cost sharing," International Journal of Production Economics, Elsevier, vol. 196(C), pages 198-210.
  65. Ganesh Iyer & Dmitri Kuksov, 2012. "Competition in Consumer Shopping Experience," Marketing Science, INFORMS, vol. 31(6), pages 913-933, November.
  66. Han Wang & Chuan Pang & Huajun Tang, 2023. "Pricing and Carbon-Emission-Reduction Decisions under the BOPS Mode with Low-Carbon Preference from Customers," Mathematics, MDPI, vol. 11(12), pages 1-26, June.
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