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Does Service Quality Matter In Measuring Performance Of Water Utilities?

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  1. D’Inverno, Giovanna & Carosi, Laura & Romano, Giulia & Guerrini, Andrea, 2018. "Water pollution in wastewater treatment plants: An efficiency analysis with undesirable output," European Journal of Operational Research, Elsevier, vol. 269(1), pages 24-34.
  2. Francisco González Gómez & Miguel Angel García Rubio, 2008. "Efficiency in the management of urban water services. What have we learned after four decades of research?," Hacienda Pública Española / Review of Public Economics, IEF, vol. 185(2), pages 39-67, July.
  3. Nyathikala, Sai Amulya & Jamasb, Tooraj & Llorca, Manuel & Kulshrestha, Mukul, 2023. "Utility governance, incentives, and performance: Evidence from India's urban water sector," Utilities Policy, Elsevier, vol. 82(C).
  4. Danelon, André F. & Spolador, Humberto F.S. & Kumbhakar, Subal C., 2021. "Weather and population size effects on water and sewer treatment costs: Evidence from Brazil," Journal of Development Economics, Elsevier, vol. 153(C).
  5. María Molinos-Senante & Manuel Mocholi-Arce & Ramón Sala-Garrido, 2016. "Efficiency Assessment of Water and Sewerage Companies: a Disaggregated Approach Accounting for Service Quality," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 30(12), pages 4311-4328, September.
  6. Mande Buafua, Patrick, 2015. "Efficiency of urban water supply in Sub-Saharan Africa: Do organization and regulation matter?," Utilities Policy, Elsevier, vol. 37(C), pages 13-22.
  7. Hoffjan, Andreas & Lechtenberg, Christian & Schuchardt, Lukas D., 2011. "Methoden zur Effizienzmessung in der deutschen Wasserversorgung – Eine Auswertung internationaler Studien," ZögU - Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 34(3), pages 325-345.
  8. Angel Prieto & José L. Zofio & Inmaculada Alvarez, 2009. "Economías de escala, densidad y alcance en la provisión pública de infraestructura básica municipal," Hacienda Pública Española / Review of Public Economics, IEF, vol. 190(3), pages 59-94, September.
  9. Jayanath Ananda & Nicholas Pawsey, 2019. "Benchmarking service quality in the urban water industry," Journal of Productivity Analysis, Springer, vol. 51(1), pages 55-72, February.
  10. See, Kok Fong & Ma, Zhanxin, 2018. "Does non-revenue water affect Malaysia's water services industry productivity?," Utilities Policy, Elsevier, vol. 54(C), pages 125-131.
  11. Picazo-Tadeo, Andrés J. & Sáez-Fernández, Francisco J. & González-Gómez, Francisco, 2008. "Assesing Performance in the Management of the Urban Water Cycle," Efficiency Series Papers 2008/01, University of Oviedo, Department of Economics, Oviedo Efficiency Group (OEG).
  12. Byrnes, Joel & Crase, Lin & Dollery, Brian & Villano, Renato, 2010. "The relative economic efficiency of urban water utilities in regional New South Wales and Victoria," Resource and Energy Economics, Elsevier, vol. 32(3), pages 439-455, August.
  13. Alessandro Petretto, 2008. "The impact of productive efficiency and quality of a regulated local public utility on final goods prices and consumers welfare," Working Papers - Economics wp2008_10.rdf, Universita' degli Studi di Firenze, Dipartimento di Scienze per l'Economia e l'Impresa.
  14. Walter, Matthias & Cullmann, Astrid & von Hirschhausen, Christian & Wand, Robert & Zschille, Michael, 2009. "Quo vadis efficiency analysis of water distribution? A comparative literature review," Utilities Policy, Elsevier, vol. 17(3-4), pages 225-232, September.
  15. Michele Benvenuti & Elena Gennari, 2008. "Water services in Italy: implementation of the reform and efficiency of providers," Questioni di Economia e Finanza (Occasional Papers) 23, Bank of Italy, Economic Research and International Relations Area.
  16. Alessandro Petretto, 2009. "On the Impact of Productive Efficiency and Quality of a Regulated Local Public Utility Upon Final Goods Prices and Consumer's Welfare," Giornale degli Economisti, GDE (Giornale degli Economisti e Annali di Economia), Bocconi University, vol. 68(3), pages 311-339, July.
  17. D’Inverno, Giovanna & Carosi, Laura & Romano, Giulia, 2021. "Environmental sustainability and service quality beyond economic and financial indicators: A performance evaluation of Italian water utilities," Socio-Economic Planning Sciences, Elsevier, vol. 75(C).
  18. Michael Zschille & Matthias Walter, 2012. "The performance of German water utilities: a (semi)-parametric analysis," Applied Economics, Taylor & Francis Journals, vol. 44(29), pages 3749-3764, October.
  19. Alexandr Akimov & Paul Simshauser, 2018. "Performance measurement in Australian water utilities: Current state and future directions," Discussion Papers in Finance finance:201802, Griffith University, Department of Accounting, Finance and Economics.
  20. Mocholi-Arce, Manuel & Sala-Garrido, Ramon & Molinos-Senante, Maria & Maziotis, Alexandros, 2021. "Performance assessment of water companies: A metafrontier approach accounting for quality of service and group heterogeneities," Socio-Economic Planning Sciences, Elsevier, vol. 74(C).
  21. Jian Chang & Wanhua Li & Yaodong Zhou & Peng Zhang & Hengxin Zhang, 2022. "Impact of Public Service Quality on the Efficiency of the Water Industry: Evidence from 147 Cities in China," Sustainability, MDPI, vol. 14(22), pages 1-17, November.
  22. Alexandros Maziotis & María Molinos-Senante & Ramon Sala-Garrido, 2017. "Assesing the Impact of Quality of Service on the Productivity of Water Industry: a Malmquist-Luenberger Approach for England and Wales," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2407-2427, June.
  23. Ngobeni, Victor & Breitenbach, Marthinus C, 2021. "Production and Scale Efficiency of South African Water Utilities: The Case of Water Boards," MPRA Paper 106242, University Library of Munich, Germany.
  24. Alberto Ruiz-Villaverde & Francisco González-Gómez & Andrés J. Picazo- Tadeo, 2015. "The privatisation of urban water services: theory and empirical evidence in the case of Spain," INVESTIGACIONES REGIONALES - Journal of REGIONAL RESEARCH, Asociación Española de Ciencia Regional, issue 31, pages 157-174.
  25. Byrnes, Joel, 2013. "A short institutional and regulatory history of the Australian urban water sector," Utilities Policy, Elsevier, vol. 24(C), pages 11-19.
  26. Marta Suárez-Varela & María los Ángeles García-Valiñas & Francisco González-Gómez & Andrés J Picazo-Tadeo, 2017. "Ownership and Performance in Water Services Revisited: Does Private Management Really Outperform Public?," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2355-2373, June.
  27. Romano, Giulia & Molinos-Senante, María & Guerrini, Andrea, 2017. "Water utility efficiency assessment in Italy by accounting for service quality: An empirical investigation," Utilities Policy, Elsevier, vol. 45(C), pages 97-108.
  28. Noubissi Domguia, 2017. "Taking into account of the quality of the services un the public drinking water services [Prise En Compte De La Qualite Des Prestations Dans Les Services Publics D'Eau Services]," Working Papers hal-01504396, HAL.
  29. Liu, Junqing & Fukushige, Mototsugu, 2020. "Efficiency and pricing of water supply and sewerage services in Japan," Utilities Policy, Elsevier, vol. 62(C).
  30. Casarin, Ariel A. & Mercadier, Augusto, 2025. "Reversing privatization: Political distortions and performance outcomes in Buenos Aires water services," Utilities Policy, Elsevier, vol. 95(C).
  31. Gilberto Niebla Lizárraga & Jesús Alberto Somoza Ríos & Rosa del Carmen Lizárraga Bernal & Luis Alonso Cañedo Raygoza, 2025. "Factors Impacting Technical Efficiency in Mexican WUOs: A DEA with a Spatial Component," Sustainability, MDPI, vol. 17(10), pages 1-19, May.
  32. Tralhão, Sandra & Martins, Rita & Costa, João Paulo, 2025. "A multi-period, multi-criteria model for dynamic performance assessment of the Portuguese water sector," Utilities Policy, Elsevier, vol. 96(C).
  33. Çelen, Aydın & Yalçın, Neşe, 2012. "Performance assessment of Turkish electricity distribution utilities: An application of combined FAHP/TOPSIS/DEA methodology to incorporate quality of service," Utilities Policy, Elsevier, vol. 23(C), pages 59-71.
  34. Vilarinho, Hermilio & Pereira, Miguel Alves & D’Inverno, Giovanna & Nóvoa, Henriqueta & Camanho, Ana S., 2024. "Water Utility Service Quality Index: A customer-centred approach for assessing the quality of service in the water sector," Socio-Economic Planning Sciences, Elsevier, vol. 92(C).
  35. Jean-Philippe Boussemart & Daouda Diakité & Raluca Parvulescu, 2023. "Performance of Water Utilities Evaluated from Different Stakeholders Perspectives: An Application to the Ivorian Sector," Journal of Productivity Analysis, Springer, vol. 60(1), pages 87-105, August.
  36. Ngobeni, Victor & Breitenbach, Marthinus C, 2020. "Technical Efficiency of Water Boards in South Africa: A Costing and Pricing Benchmarking Exercise," MPRA Paper 101501, University Library of Munich, Germany.
  37. Ferro, Gustavo & Lentini, Emilio J. & Mercadier, Augusto C. & Romero, Carlos A., 2013. "Eficiencia en la prestación de agua y saneamiento y su vinculación con regiones, propiedad e independencia de los prestadores en Brasil [Efficiency in water and sanitation providers and its links w," MPRA Paper 48247, University Library of Munich, Germany.
  38. Yin, Changjun & Hsiao, Bo & See, Kok Fong, 2024. "Efficiency analysis of China's urban water supply utilities using a dynamic multiactivity network DEA model," Structural Change and Economic Dynamics, Elsevier, vol. 71(C), pages 387-404.
  39. Pedro-José Martínez-Córdoba & Nicola Raimo & Filippo Vitolla & Bernardino Benito, 2020. "Achieving Sustainable Development Goals. Efficiency in the Spanish Clean Water and Sanitation Sector," Sustainability, MDPI, vol. 12(7), pages 1-13, April.
  40. Abubakar, Ismaila Rimi, 2016. "Quality dimensions of public water services in Abuja, Nigeria," Utilities Policy, Elsevier, vol. 38(C), pages 43-51.
  41. Peeter Peda & Giuseppe Grossi & Margo Liik, 2013. "Do ownership and size affect the performance of water utilities? Evidence from Estonian municipalities," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 17(2), pages 237-259, May.
  42. Enrique Cabrera Jr. & Elvira Estruch-Juan & Elena Gómez & Roberto Teso, 2022. "Comprehensive Regulation of Water Services. Why Quality of Service and Economic Costs Cannot be Considered Separately," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 36(9), pages 3247-3264, July.
  43. Francisco González-Gómez & Miguel García‐Rubio & Francisco Alcalá-Olid & M. Ortega-Díaz, 2013. "Outsourcing and Efficiency in the Management of Rural Water Services," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 27(3), pages 731-747, February.
  44. Giulia Romano & Andrea Guerrini & Rui Cunha Marques, 2017. "European Water Utility Management: Promoting Efficiency, Innovation and Knowledge in the Water Industry," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 31(8), pages 2349-2353, June.
  45. Romano, Giulia & Guerrini, Andrea, 2011. "Measuring and comparing the efficiency of water utility companies: A data envelopment analysis approach," Utilities Policy, Elsevier, vol. 19(3), pages 202-209.
  46. Tian, Yuzhen & Goh, Kim Huat & See, Kok Fong, 2025. "Technical efficiency analysis of China's water sector: A technology heterogeneity perspective," Utilities Policy, Elsevier, vol. 95(C).
  47. Andrew C. Worthington, 2010. "A review of frontier approaches to efficiency and productivity measurement in urban water utilities," Discussion Papers in Economics economics:201010, Griffith University, Department of Accounting, Finance and Economics.
  48. Mellah, Thuraya & Ben Amor, Tawfik, 2016. "Performance of the Tunisian Water Utility: An input-distance function approach," Utilities Policy, Elsevier, vol. 38(C), pages 18-32.
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