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Services as Experience Goods: An Empirical Examination of Consumer Learning in Automobile Insurance
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- Szymanowski, M.G., 2009. "Consumption-based learning about brand quality : Essays on how private labels share and borrow reputation," Other publications TiSEM b12825d8-5e21-4437-adda-b, Tilburg University, School of Economics and Management.
- Anja Lambrecht & Katja Seim, 2006. "Adoption and Usage of Online Services in the Presence of Complementary Offline Services: Retail Banking," Working Papers 06-27, NET Institute, revised Oct 2006.
- Elisabeth Honka, 2014. "Quantifying search and switching costs in the US auto insurance industry," RAND Journal of Economics, RAND Corporation, vol. 45(4), pages 847-884, December.
- Anindya Ghose & Sang Pil Han, 2009. "A Dynamic Structural Model of User Learning in Mobile Media Content," Working Papers 09-24, NET Institute, revised Oct 2009.
- Ryan W. Buell & Dennis Campbell & Frances X. Frei, 2016. "How Do Customers Respond to Increased Service Quality Competition?," Manufacturing & Service Operations Management, INFORMS, vol. 18(4), pages 585-607, October.
- Li, Dong & Nagurney, Anna & Yu, Min, 2018. "Consumer learning of product quality with time delay: Insights from spatial price equilibrium models with differentiated products," Omega, Elsevier, vol. 81(C), pages 150-168.
- Paul Kofman & Gregory P. Nini, 2013. "Do Insurance Companies Possess an Informational Monopoly? Empirical Evidence From Auto Insurance," Journal of Risk & Insurance, The American Risk and Insurance Association, vol. 80(4), pages 1001-1026, December.
- Hasanain, Syed Ali & Khan, Muhammad Yasir & Rezaee, Arman, 2023. "No bulls: Experimental evidence on the impact of veterinarian ratings in Pakistan," Journal of Development Economics, Elsevier, vol. 161(C).
- Alma Cohen & Peter Siegelman, 2010.
"Testing for Adverse Selection in Insurance Markets,"
Journal of Risk & Insurance, The American Risk and Insurance Association, vol. 77(1), pages 39-84, March.
- Alma Cohen & Peter Siegelman, 2009. "Testing for Adverse Selection in Insurance Markets," NBER Working Papers 15586, National Bureau of Economic Research, Inc.
- Czajkowski, Mikołaj & Hanley, Nick & LaRiviere, Jacob, 2013. "The effects of experience on preference uncertainty: theory and empirics for environmental goods," 2013 Conference (57th), February 5-8, 2013, Sydney, Australia 152155, Australian Agricultural and Resource Economics Society.
- Mandy Mantian Hu & Sha Yang & Daniel Yi Xu, 2019. "Understanding the Social Learning Effect in Contagious Switching Behavior," Management Science, INFORMS, vol. 65(10), pages 4771-4794, October.
- Hintermann, Beat & Lange, Andreas, 2013.
"Learning abatement costs: On the dynamics of the optimal regulation of experience goods,"
Journal of Environmental Economics and Management, Elsevier, vol. 66(3), pages 625-638.
- Beat Hintermann & Andreas Lange, 2012. "Learning Abatement Costs: On the Dynamics of Optimal Regulation of Experience Goods," CESifo Working Paper Series 4058, CESifo.
- Ryan W. Buell & Dennis Campbell & Frances X. Frei, 2021. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance," Management Science, INFORMS, vol. 67(3), pages 1468-1488, March.
- Kim, Sung-Hwan, 2009. "Predatory reputation in US airline markets," International Journal of Industrial Organization, Elsevier, vol. 27(5), pages 592-604, September.
- Andrew T. Ching & Tülin Erdem & Michael P. Keane, 2013. "Learning Models: An Assessment of Progress, Challenges and New Developments," Economics Papers 2013-W07, Economics Group, Nuffield College, University of Oxford.
- Czajkowski, Mikolaj & Hanley, Nicholas & LaRiviere, Jacob, 2012.
"The Effects of Experience on Preference Uncertainty: Theory and Empirics for Public and Quasi-Public Goods,"
Stirling Economics Discussion Papers
2012-17, University of Stirling, Division of Economics.
- Mikołaj Czajkowski & Nick Hanley & Jacob LaRiviere, 2012. "The Effects of Experience on Preference Uncertainty: Theory and Empirics for Public and Quasi-Public Goods," Working Papers 2012-15, Faculty of Economic Sciences, University of Warsaw.
- Eizenberg, Alon & Chatain, Olivier, 2015. "Demand Fluctuations, Capacity Constraints and Repeated Interaction: An Empirical Analysis of Service Quality Adjustments," CEPR Discussion Papers 10545, C.E.P.R. Discussion Papers.
- Czajkowski, Mikolaj & Hanley, Nicholas & LaRiviere, Jacob, 2013.
"The Effects of Experience on Preference Uncertainty: Theory and Empirics for Public and Quasi-Public Environmental Goods,"
Stirling Economics Discussion Papers
2013-11, University of Stirling, Division of Economics.
- Czajkowski, Mikołaj & Hanley, Nick & LaRiviere, Jacob, 2013. "The Effects of Experience on Preference Uncertainty: Theory and Empirics for Public and Quasi-Public Environmental Goods," SIRE Discussion Papers 2013-125, Scottish Institute for Research in Economics (SIRE).
- Mikolaj Czajkowski & Nick Hanley & Jacob LaRiviere, 2015.
"The Effects of Experience on Preferences: Theory and Empirics for Environmental Public Goods,"
American Journal of Agricultural Economics, Agricultural and Applied Economics Association, vol. 97(1), pages 333-351.
- Mikolaj Czajkowski & Nick Hanley & Jacob LaRiviere, 2014. "The Effects of Experience on Preferences: Theory and Empirics for Environmental Public Goods," Discussion Papers in Environment and Development Economics 2014-05, University of St. Andrews, School of Geography and Sustainable Development.
- Alessandro Bonatti, 2011. "Menu Pricing and Learning," American Economic Journal: Microeconomics, American Economic Association, vol. 3(3), pages 124-163, August.
- Liu, Molin & Dan, Bin & Zhang, Shuguang & Ma, Songxuan, 2021. "Information sharing in an E-tailing supply chain for fresh produce with freshness-keeping effort and value-added service," European Journal of Operational Research, Elsevier, vol. 290(2), pages 572-584.
- Leemore Dafny & David Dranove, 2008.
"Do report cards tell consumers anything they don't already know? The case of Medicare HMOs,"
RAND Journal of Economics, RAND Corporation, vol. 39(3), pages 790-821, September.
- Leemore Dafny & David Dranove, 2005. "Do Report Cards Tell Consumers Anything They Don't Already Know? The Case of Medicare HMOs," NBER Working Papers 11420, National Bureau of Economic Research, Inc.
- Hongjuan Song & Yushi Jiang, 2019. "Dynamic pricing decisions by potential tourists under uncertainty: The effects of tourism advertising," Tourism Economics, , vol. 25(2), pages 213-234, March.
- SATO Masahiro & OTA Rui & ITO Arata & YANO Makoto, 2020. "Three Minds Equal Manjushari's Wisdom: An Anatomy of Informal Social Learning with Heterogenous Agents by the Hierarchical Bayesian Approach," Discussion papers 20092, Research Institute of Economy, Trade and Industry (RIETI).
- Matthew Backus & Thomas Blake & Dimitriy V. Masterov & Steven Tadelis, 2017. "Expectation, Disappointment, and Exit: Reference Point Formation in a Marketplace," NBER Working Papers 23022, National Bureau of Economic Research, Inc.
- Jie Bai, 2016. "Melons as Lemons: Asymmetric Information, Consumer Learning and Seller Reputation," Natural Field Experiments 00540, The Field Experiments Website.
- Andrew T. Ching & Tülin Erdem & Michael P. Keane, 2013. "Invited Paper ---Learning Models: An Assessment of Progress, Challenges, and New Developments," Marketing Science, INFORMS, vol. 32(6), pages 913-938, November.
- Jerzy Kociatkiewicz & Monika Kostera, 2020. "‘Our Marketing is Our Goodness’: Earnest Marketing in Dissenting Organizations," Journal of Business Ethics, Springer, vol. 164(4), pages 731-744, July.
- K. Sudhir & Nathan Yang, 2014. "Exploiting the Choice-Consumption Mismatch: A New Approach to Disentangle State Dependence and Heterogeneity," Cowles Foundation Discussion Papers 1941, Cowles Foundation for Research in Economics, Yale University.
- Kohei Kawaguchi, 2021. "When Will Workers Follow an Algorithm? A Field Experiment with a Retail Business," Management Science, INFORMS, vol. 67(3), pages 1670-1695, March.
- repec:sss:wpaper:201405 is not listed on IDEAS
- Bing Jing, 2011. "Exogenous Learning, Seller-Induced Learning, and Marketing of Durable Goods," Management Science, INFORMS, vol. 57(10), pages 1788-1801, October.
- Matthew Osborne, 2011. "Consumer learning, switching costs, and heterogeneity: A structural examination," Quantitative Marketing and Economics (QME), Springer, vol. 9(1), pages 25-70, March.
- Dirk Bergemann & Juuso Välimäki, 2006. "Dynamic Pricing of New Experience Goods," Journal of Political Economy, University of Chicago Press, vol. 114(4), pages 713-743, August.
- Jacob Wallace, 2023. "What Does a Provider Network Do? Evidence from Random Assignment in Medicaid Managed Care," American Economic Journal: Economic Policy, American Economic Association, vol. 15(1), pages 473-509, February.
- Martín-Rodríguez, María, 2018. "A dynamic monopoly with risk-averse consumers," Information Economics and Policy, Elsevier, vol. 43(C), pages 61-70.
- Jõeveer, Karin & Kepp, Kaido, 2023. "What drives drivers? Switching, learning, and the impact of claims in car insurance," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 103(C).