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A Client-Community Assessment of the NGO Sector in Uganda

  • Abigail Barr

    (Centre for the Study of African Economies)

  • Marcel Fafchamps

    (Centre for the Study of African Economies)

Using original survey data on beneficiary assessment, we examine the performance of the NGO sector in Uganda. In general satisfaction with NGO intervention is high.We find evidence that NGOs endeavour to redress the balance between rich and poor communities but also that NGOs neglect isolated communities, possibly for cost reasons, and that the accessibility of NGOs to beneficiary communities is lower in poor communities. These factors significantly reduce client-community satisfaction with NGOs. Levels of NGO induced community participation in decision making also vary, with some evidence that participation has an effect on community satisfaction. Some NGO staff are perceived as unresponsive, less than good at what they do, and self-serving, and these perceptions also have a negative impact on community satisfaction.

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File URL: http://econwpa.repec.org/eps/dev/papers/0409/0409069.pdf
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Paper provided by EconWPA in its series Development and Comp Systems with number 0409069.

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Length: 40 pages
Date of creation: 28 Sep 2004
Date of revision:
Handle: RePEc:wpa:wuwpdc:0409069
Note: Type of Document - pdf; pages: 40
Contact details of provider: Web page: http://econwpa.repec.org

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  1. Sharma, Manohar & Zeller, Manfred, 1999. "Placement and Outreach of Group-Based Credit Organizations: The Cases of ASA, BRAC, and PROSHIKA in Bangladesh," World Development, Elsevier, vol. 27(12), pages 2123-2136, December.
  2. Edward L. Glaeser & Bruce Sacerdote & Jose A. Scheinkman, 1995. "Crime and Social Interactions," NBER Working Papers 5026, National Bureau of Economic Research, Inc.
  3. Abigail Barr & Marcel Fafchamps, 2004. "The Resources and Governance of Non-Governmental Organizations in Uganda," Economics Series Working Papers WPS/2004-06, University of Oxford, Department of Economics.
  4. Marcel Fafchamps & Trudy Owens, 2006. "Is International Funding Crowding Out Charitable Contributions in African NGOs?," Economics Series Working Papers GPRG-WPS-055, University of Oxford, Department of Economics.
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