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Measuring governance and service delivery in safety net programs


  • Rubio, Gloria M.


This paper develops a framework to assess organizational performance in the delivery of social safety nets. Specifically, it provides guidance to task teams and program managers for identifying indicators of governance and service quality in targeted cash transfer programs. The paper identifies governance issues along the results chain of service delivery and suggests policyand performance indicators for assessing program inputs, human resources, financing and resource management; and program activities, operational procedures, Management Information Systems (MIS) and control. It also suggests indicators of organizational performance and the quality of outputs, including demand-side accountability mechanisms.

Suggested Citation

  • Rubio, Gloria M., 2011. "Measuring governance and service delivery in safety net programs," Social Protection and Labor Policy and Technical Notes 64633, The World Bank.
  • Handle: RePEc:wbk:hdnspu:64633

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    References listed on IDEAS

    1. Daniel Kaufmann & Aart Kraay, 2008. "Governance Indicators: Where Are We, Where Should We Be Going?," World Bank Research Observer, World Bank Group, vol. 23(1), pages 1-30, January.
    2. Fiszbein, Ariel & Ringold, Dena & Rogers, F. Halsey, 2011. "Making services work : indicators, assessments, and benchmarking of the quality and governance of public service delivery in the human development sectors," Policy Research Working Paper Series 5690, The World Bank.
    3. Lewis, Maureen & Pettersson, Gunilla, 2009. "Governance in health care delivery : raising performance," Policy Research Working Paper Series 5074, The World Bank.
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    Cited by:

    1. Robalino, David A. & Weber, Michael, 2013. "Designing and implementing unemployment benefit systems in middle and low income countries : key choices between insurance and savings accounts," Social Protection and Labor Policy and Technical Notes 90348, The World Bank.


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