IDEAS home Printed from https://ideas.repec.org/p/rug/rugwps/11-725.html
   My bibliography  Save this paper

Defining Business Process Maturity. A Journey towards Excellence

Author

Listed:
  • A. VAN LOOY

    ()

  • M. DE BACKER
  • G. POELS

Abstract

Organisations are increasingly focusing on their business processes to excel. Since the journey towards process excellence is challenging, various authors have proposed a business process maturity model (BPMM) to gradually improve maturity and capability. Nonetheless, a comprehensive definition for BPMM, maturity and capability is missing. Moreover, the differences between maturity and capability are frequently neglected. Therefore, this study elaborates on the lacking foundation. In particular, a thorough literature study is conducted to address three gaps regarding the BPMM scope, terminology and design. It reveals six basic BPMM components within a business process lifecycle (scope gap): (1) modelling, (2) deployment, (3) optimisation, (4) management, (5) culture, and (6) structure. Their overall growth refers to maturity, whereas the growth of an individual component includes capability (terminology gap). To increase its usability, a BPMM gives guidance on both assessing and improving business processes (design gap).The findings allow clear communication about BPMMs, and new models based on the identified components. This unambiguous understanding helps to avoid confusion and inappropriate assumptions in the business process literature. Future research will further validate the definitions by comparing BPMMs.

Suggested Citation

  • A. Van Looy & M. De Backer & G. Poels, 2011. "Defining Business Process Maturity. A Journey towards Excellence," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 11/725, Ghent University, Faculty of Economics and Business Administration.
  • Handle: RePEc:rug:rugwps:11/725
    as

    Download full text from publisher

    File URL: http://wps-feb.ugent.be/Papers/wp_11_725.pdf
    Download Restriction: no

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. repec:prp:uppmos:978-961-7023-55-8 is not listed on IDEAS
    2. Radosavljević Marija, 2015. "Process Orientation as a Basis for increasing supply chain Management Maturity," Economic Themes, De Gruyter Open, vol. 53(3), pages 398-414, September.
    3. Maciejczak, Mariusz, 2014. "Process Maturity Of Short Food Supply Chains," Journal of Central European Green Innovation, Károly Róbert University College, vol. 2(4).
    4. Ma³gorzata Okrêglicka & Monika Mynarzova & Radomir Kana, 2015. "Business Process Maturity In Small And Mediumsized Enterprises," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 12(1), pages 121-131, DEcember.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rug:rugwps:11/725. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Nathalie Verhaeghe). General contact details of provider: http://edirc.repec.org/data/ferugbe.html .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.