Customer Satisfaction Evaluation Using Multidimensional Item Response Theory Models
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References listed on IDEAS
- Pier Ferrari & Paola Annoni & Giancarlo Manzi, 2010.
"Evaluation and comparison of European countries: public opinion on services,"
Quality & Quantity: International Journal of Methodology,
Springer, vol. 44(6), pages 1191-1205, October.
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CitationsCitations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
- Federica Cugnata & Silvia Salini, 2014. "Model-based approach for importance–performance analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(6), pages 3053-3064, November.
More about this item
KeywordsBinary Responses; Compensatory Models; Mirt; MCMC;
- C43 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Index Numbers and Aggregation
- D18 - Microeconomics - - Household Behavior - - - Consumer Protection
- H40 - Public Economics - - Publicly Provided Goods - - - General
- L88 - Industrial Organization - - Industry Studies: Services - - - Government Policy
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